Customer Ratings & Reviews
- Model:
- K65S20M2
- SKU:
- 10562604
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
RICHARD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.COMPLICATED TO GET TO ABS AND THE SET UP TO THE RECEIVER IS DIFFICULT TO USE. THAT MIGHT BE TO HOW THE TECH SET IT UP OR THAT IS JUST COMPLICATED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardL,
We are sorry to hear you experienced difficulties accessing certain features and setting up your receiver with the 65" BRAVIA 2 II TV. We strive for a seamless user experience, and your feedback regarding the complexity of the app navigation and receiver setup is valuable.
To help simplify this, please visit the official Sony Support page for troubleshooting assistance or contact our product support team directly. They can walk you through the correct setup steps to ensure your receiver is fully integrated and functioning smoothly: http://www.sony.com/tvsupport
Thanks for choosing Sony.
Best regards,
Eliab
DO NOT BUT THIS TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought this tv in Sept 2025 and this tv freeze every time when I am watching movie or drama randomly until you have to restart the tv manually. Remote also stops working when tv freeze so you cannot even close the app or do anything. Pls do not waste your money this is a garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your experience, AHSENS.
We are truly sorry to hear that you are having such a frustrating experience with your K-65S20M2 television and that it is freezing randomly, requiring a manual restart by unplugging the power cord. That is certainly not the reliable performance we intend for our customers.
The freezing and the remote becoming unresponsive simultaneously points to a core operating system issue, which is disruptive to your enjoyment.
For these kinds of persistent software glitches, we generally recommend a couple of troubleshooting steps that often resolve the issue, particularly after you've had the TV for a little while and apps have been installed:
Clear Cache: Clearing the cache for the individual streaming apps or the overall system can free up resources and prevent freezing.
Factory Data Reset: While it requires setting up the TV again, a factory reset is often the most effective solution for deep-seated software conflicts that cause freezing.
If the issue persists, please call our dedicated technical support line immediately.
You can find contact options on the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=TV
We genuinely regret that this product has not delivered the seamless experience you expected.
Best regards,
Gus,
Sony Social Media Team
Great tv, not so great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these, the product is great but the service was terrible so only gave 3 stars. Tried to get both delivered but seems thats just not impossible and one best buy team will just push you off to another so ended up just picking them and wasting gas money. I really don't blame the people they are only doing what they can and are told to do. Best buy was once great with customer service, now just don't try to call the store or customer services.
No, I would not recommend this to a friendUnhappy Total member
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reviewed misinformation from the salesman/ so I sent it back. I have been with Best Buy for decades first as a Total Tech member then as a Total member when they changed policy. When they had a Total Tech policy you purchased a TV; they delivered, set up and mounted for free or as part of the cost of the TV. Now they charge $200 for delivery and set up and $250 to include mounting. They will mount any TV you take home for $250. Not happy.
No, I would not recommend this to a friendTelevision and wall mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not highest quality of construction edge of frame had a ding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyM,
Thank you for sharing your experience with the BRAVIA 2 II. We are glad to hear you are enjoying the TV's performance, but we sincerely apologize that you received your unit with an imperfection on the frame.
We certainly want every customer to be fully satisfied with the look and finish of their product. We'd like to evaluate your specific case to explore options in which this issue can be corrected.
Please email our dedicated team at [email protected] with the following details, and we will assist you further:
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products!
Regards,
Dominick
we had the worst experience shopping at best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would never shop at Best Buy again. This was just a terrible experience
No, I would not recommend this to a friendVery good overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video and audio are excellent and better than the base LG model. It was difficult to set up as compared to LG. I also like that LG provides free channels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobRoy!
It is most rewarding to hear that you find the video and audio on your K-65S20M2 to be excellent!
This model features our 4K HDR Processor X1, which uses advanced algorithms to cut noise and boost detail for a lifelike picture.\
Thanks for choosing Sony!
Best regards,
Estefany
Great Service- enjoy the TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints, did research that said Sony was the brand to buy plus my other TVs are Sony. Had home delivery, driver was in touch via phone prior to delivery and arrived at the set time. Price match guarantee- saw the same model at BB about 2 weeks later for $100 less. BB refunded $100-no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Robert,
Thank you for choosing Sony!
We're honored to hear that your research led you to the K65S20M2 and that your experience with home delivery was smooth and reliable. It's great to know the price match process was handled easily, reflecting the seamless service we aim to provide alongside our quality products.
Best regards,
-Fred
Excellent TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is totally great!! Love it. Great picture quality. The sound is great! Very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleN!
Thank you so much for your feedback! We are really happy to hear that you love your K-65S20M2 TV.
This model is designed to deliver stunning picture quality with vibrant colors and sharp detail and its sound system brings clear, powerful audio right out of the box.
We appreciate you choosing Sony!
Best regards,
Estefany
Amazing Picture!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Cant believe the price for such an incredible picture! You wont be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, we are incredibly grateful for your enthusiastic 5-star review of the Sony BRAVIA 2 II! It's fantastic to hear your excitement about the picture quality and the exceptional value you've experienced. We designed the BRAVIA 2 II to bring premium visual performance, and your feedback truly validates that effort. Thank you for choosing Sony! Best regards, -Dominick
Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been very happy with the product - Reliable and no issues with it not working
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Norwell09,
We feel privileged to know that you are having such a positive and consistent experience with your television. Reliability is a cornerstone of the Sony name, and much of that seamless performance comes down to our 4K HDR Processor X1. This powerful technology is the "brain" of your TV, constantly analyzing and refining the picture in real-time to ensure everything you watch remains smooth, clear, and vibrant without any interruptions.
Thank you for trusting Sony reliability and for making us a staple of your home entertainment.
Regards,
Dominick
Tv Bravia 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv ………..’.’>>>>>>>>>>>>>>>>>>>>>>>><<>>>>>>>><<
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab032,
It is truly wonderful to know that you consider the BRAVIA 2 II the best TV! We are thrilled that it has earned such a high spot in your home.
The heart of that "Best TV" experience is our 4K Processor X1™. This advanced chip is what makes your favorite content look so lifelike; it uses sophisticated algorithms to cut down on noise and boost detail in real-time. Whether you are watching a classic film or the latest streaming hit, the X1 processor works alongside 4K X-Reality™ PRO to upscale everything to near-4K resolution, ensuring the colors are rich and the textures are incredibly sharp.
Thank you for choosing Sony to be your window to world-class entertainment.
Regards,
Dominick
