Customer Ratings & Reviews

Hi RobertW,

We are thrilled to hear that you are enjoying your new BRAVIA 5! We appreciate the recommendation and are glad the Mini LED picture quality has made a great impression.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Sonytv,

It brings us great joy to hear that you’ve chosen the BRAVIA 5 for your home. We want to ensure you are getting the most out of your viewing experience, especially when it comes to clarity and color.

The BRAVIA 5 offers extensive customization options, allowing you to fine-tune the brightness, color saturation, and sharpness to perfectly match your personal preference. To help you achieve that vivid look you're after, we recommend using our official help guide to adjust the picture quality settings:

https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

By experimenting with modes like "Vivid" or adjusting the "Color" settings, you can truly bring those images to life. Thank you for making Sony part of your entertainment setup.

Best regards,
Dominick

Hi Jessup,

We're excited to hear that your new Sony BRAVIA TV is living up to your expectations—especially after 8 years with your previous model! Thank you so much for your fantastic 5-star rating. It's wonderful knowing the latest updates and smooth performance are making a difference for you, and we're glad that Apple integration is bringing new convenience to your viewing experience.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hi SilviaG,

Thank you for your incredible loyalty to the Sony brand! We are thrilled to know our products hit the right note for you. Thanks for choosing Sony.

Best regards, Eliab

Hi KevinV,

Thank you for your 5-star review! We are very glad to hear you are loving the vibrant colors and amazing performance of your new BRAVIA 5 MINI LED TV!

Thank you for choosing Sony and enjoy the viewing experience.

Regards,
Dominick

Hi Lynette,

We're so glad to hear your Sony K65XR50 TV fulfills your expectations. Thank you for sharing your fantastic five-star review—it means a lot to know you're enjoying the product. Regarding the concern about the remote control, it is likely, that the remote that your son's TV comes with, is a backlit remote, which varies depending on the model, but the only main difference its that backlit function, as the remote should be operating just perfectly fine, although, if you encounter any issues with it, please feel free to reach out to our technical support team; We'd be always glad to help!

Thanks for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi Troy,

We are excited to hear that you find the BRAVIA 5 to be a very nice TV and that you are satisfied with it so far!

The BRAVIA 5 is positioned as our premium mid-range Mini LED offering, balancing the powerful XR Processor and XR Backlight Master Drive technology (which delivers stunning brightness and contrast) with a more accessible cost than our flagship models.

Regarding the stand, we include a 2-way stand that is designed to be versatile, allowing for both a compact setup and a position that is raised to better accommodate a soundbar.

Thank you for choosing Sony!

Regards,
Dominick

Hello SandroMello,

Thank you for choosing Sony!

We're honored to hear that you’re enjoying your K65XR50 TV and had a positive experience with the store service. Your recommendation means a great deal to us and motivates us to continue providing excellent products and support. Thank you for sharing your kind words!

Best regards,
-Fred

Hi BrendaK,

That is wonderful! We are delighted to hear that you love your new 65" BRAVIA 5 Mini LED TV and that it's a perfect fit for you. Enjoy your excellent choice!

Thanks for choosing Sony.

Best regards, Eliab

Hi there,

Thank you for choosing Sony!

We’re honored to hear that you are impressed with the picture quality and sound of the K65XR50 TV. It’s rewarding to know that the pixel technology enhances the color vibrancy. Thank you for your valuable feedback.

Best regards,
-Fred

Hi Cycosis,
Thank you for taking the time to share your positive experience with the Sony Bravia K-65XR50! We are pleased to learn that your concerns about contrast were misplaced and that the TV has exceeded your expectations.

One of the standout features of the BRAVIA 5 is its XR Contrast Booster 15, which dynamically adjusts the contrast to optimize the picture quality. This technology, combined with the XR Triluminos Pro, ensures that you experience a wider, more natural color palette and enhanced contrast, even in bright environments.

Thank you for selecting Sony!
Warm regards,
Estefany

Thank you for the fantastic review, Neckbone!

We are absolutely thrilled to hear that you consider Sony to make some of the best Smart TVs available! It is incredibly rewarding to know that this is your fourth Sony TV and that you continue to trust us for your home entertainment needs. Your loyalty means a great deal to us.

Thank you again for being a valued Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Thank you so much for sharing your experience with the Sony Bravia 5, Roomba3. We're delighted to hear that your TV arrived on schedule with ample notifications, and that you found the packaging secure and assembly straightforward. We’re glad the included instructions made it easy to set up your TV and start enjoying your favorite apps. Your feedback is truly appreciated and helps us continue delivering a top-tier experience to our customers.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi RyanD,

That is fantastic to hear! We are thrilled that you think your new 65" BRAVIA 5 Mini LED TV looks amazing and that you feel the price was great for the quality you received.

Thanks for choosing Sony.

Best regards, Eliab

Hi RachelW,

We're glad to hear you're loving your new BRAVIA 5 TV! It's fantastic to know that it provides the same incredible, high-quality experience you've come to expect from Sony.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Fracon,

We apologize for the frustration with your setup. You can absolutely sync your external devices and home theater using BRAVIA Sync (HDMI-CEC), which allows our remote to control your connected equipment; please ensure "BRAVIA Sync control" is enabled under Settings > Channels & Inputs > External inputs. If you continue to have trouble, we recommend refreshing the connection by unplugging the TV and your theater system from power for two minutes, then reconnecting them using a High Speed 48Gbps HDMI cable to ensure the devices can properly communicate.

Thanks for choosing Sony.

Best regards,
Eliab