Customer Ratings & Reviews

Hi Pandaru,

Thank you for your feedback! We're glad to hear you're enjoying the quality of your Sony BRAVIA 7 Mini LED QLED. We understand how important it is to have seamless control over all your devices, and we appreciate you sharing that concern. Thank you for choosing Sony! -Maria

Hi NickS,

Thank you for sharing your experience, and we sincerely apologize for the inconvenience this has caused, especially during the holiday season. We understand how frustrating it can be to face issues with your new Sony BRAVIA 7.

It’s good to hear that someone is coming to assist, but if you need any further help or guidance in the meantime, please don't hesitate to contact us directly. Email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 7.

We're here to help and ensure you get the best possible experience with your Sony BRAVIA 7.

Sincerely,
Maria

Hi Triffle,

We are very sorry to hear about your experience with your Sony - BRAVIA 7. This is certainly not the level of performance or long-term reliability we want for our customers, and we understand your frustration—especially given your history with Sony products.

We would like to personally review the details of your situation to see how we can better assist you. Please email the information listed below to us at [email protected]:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for bringing this to our attention and for considering Sony. We look forward to hearing from you soon.

Regards,
Dominick

Hi Klaus,

Thank you for your feedback. We're truly sorry to hear that your experience with the BRAVIA 7 did not meet your expectations. This is certainly not the outcome we strive for, and we would appreciate the chance to better understand the issue you're facing and provide assistance.

If you're willing, we would like to reach out to you directly. Please send the following information to [email protected] so we can ensure we have the most accurate details:

- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:

We apologize for any inconvenience this may have caused. We look forward to speaking with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi StephenV, Thank you for your feedback on the BRAVIA 7 TV. We're glad to hear that you find the TV itself satisfactory. We apologize for the difficulties you're experiencing with Google TV and the streaming access to your preferred cable channels. To assist you more effectively, please specify the apps or streaming services you are attempting to access. Email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We appreciate your patience and understanding. Thanks for choosing Sony! -Sam

Hi QueenBee,

Thanks for sharing your review and experience with the BRAVIA 7 TV. Your feedback about the Xfinity app is greatly appreciated. Unfortunately, the Xfinity streaming app is currently not available on this TV. Aside from connecting an external HDMI device that supports the app, you can also use the built-in Chromecast feature to cast the content from the Xfinity app on your mobile device to this TV. For more information, please refer to this link:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/05_04.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Kathy, Thank you for your feedback regarding the Sony BRAVIA 7. We apologize for any inconvenience caused by the limited number of connection jacks on this TV. We understand how important connectivity options are for our customers, and we appreciate your input as it helps us improve our products. We're glad to hear that you had a positive experience with the delivery and return service. I hope you consider our Sony products in the future.

Regards,
Sam

Hi PatrickB4,

I’m sorry to hear that the picture quality of our BRAVIA 7 (K65XR70) is not to your liking but we would like to know more information or to give you some suggestions about your TV. If you are interested, you can schedule a one-on-one consultation with our experts here:
• https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Should you need more information/technical assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for your purchase.

Sincerely,

Romeo
Sony Social Support

Hi Terrible,

We sincerely apologize for the inconvenience you are experiencing with your Sony BRAVIA 7 TV. This is not the experience we want you to have, and we're here to help make this better for you.

To address the issue of your TV freezing and rebooting unexpectedly, you can try the following troubleshooting steps:

Restart or Power Reset:

Using the supplied remote control, point it at the illumination LED or status LED and press and hold the POWER button for about 5 seconds, or until a message "Power off" appears. The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.
Alternatively, you can restart the TV using the menu:
Press (Quick Settings) → Settings → System → Restart → Restart
Press HOME → Settings → About → Restart → Restart
Press HOME → Settings → Device Preferences → About → Restart → Restart
Power Reset:

Turn off the TV and unplug the power cord from the electrical outlet. Let the TV remain without power for 2 minutes. Plug the power cord back into the electrical outlet and turn on the TV.
Factory Data Reset:

Performing a factory data reset will remove all customer settings in the TV including Google account, app, channel, camera device data, parental lock, and wireless network settings. You can sync your apps with your Google account to recover some of the application's data after you perform a factory reset.
Follow the steps below depending on your TV menu:
Press HOME → navigate to Settings → Device Preferences or Accounts and Sign in → Google → Choose synced apps → select items to sync → Sync now
Press HOME → navigate to Settings → Google → Choose synced apps in Sync → select items to sync → Sync now
Press HOME → navigate to Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now
Forced Factory Data Reset:

This procedure is generally used to resolve issues with app errors, the TV restarting by itself, or the TV not responding to remote control commands.
If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 7.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Thank you for sharing your experience and bringing this to our attention, JerrylM. We understand how disappointing it can be to encounter audio lag that requires you to restart your TV, especially with a premium model like the Sony K65XR70. This is not the experience we aim to deliver.

Typically, audio out-of-sync issues can sometimes be resolved by a full reset, as our support team suggested. Resetting is a standard troubleshooting step and often helps resolve temporary software glitches that might affect sound and picture synchronization. However, we agree that needing to do this every time you power on your TV is not acceptable for a set of this caliber and should not be necessary under normal circumstances.

For an issue that persists after a reset or recurs regularly, we recommend ensuring your TV’s firmware is fully up to date, as ongoing updates can include important fixes and optimizations. Double-check connection settings, especially if you use external sound systems (like a soundbar or AV receiver), as incorrect audio settings can also cause sync issues. If the problem is ongoing despite these steps, it may point to a deeper technical concern that requires further assessment.

We sincerely apologize for the inconvenience and appreciate your expectation for a higher-quality experience. If the issue continues after following troubleshooting and updates, we kindly ask that you email us at [email protected] with the following information:

- Name
- Username
- Model Number
- Description of the Issue
- Telephone Number
- Case number

Your feedback is very important to us and helps drive improvements in our products and services. Thank you for raising this concern and considering Sony—your satisfaction is our priority.

Best regards,
Gus
Sony Social Media Team

Hi JaneK,

We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority.

For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

https://www.sony.com/electronics/support/articles/00028577

Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality depending your needs. For more information, please refer to these links:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html

https://www.sony.com/electronics/support/articles/00245141

Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Review,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to hear that you're having a picture issue with your BRAVIA 7 (K65XR70). This is usually not the case and certainly not the experience we were hoping you would have. To check if the TV is working properly, please perform our suggested troubleshooting steps on this Help Guide link:
Self diagnostics - https://helpguide.sony.net/tv/lusltn1/v1/en-003/08-01_01.html

We'd love to know more about the problem you are having with your unit and help you out. Please email the following details to [email protected] so we can get more information and assist you further.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hello ThomasW,

Thank you for sharing your feedback about the K65XR70 TV. We're delighted to hear that you're enjoying the exceptional picture quality, realistic colors, and easy brightness control, as well as the solid construction and quick setup. We appreciate your insight about the non-backlit remote. We understand how this can be inconvenient in low-light conditions and will take this feedback into consideration for future designs. As for the viewing angles, we're glad to hear that they meet your needs and that you found the concerns in other reviews to be overstated. Thank you again for your valuable feedback. Thank you for choosing Sony!

Best regards,
-Fred

Hi Cutiefly1728,
Thank you for taking the time to share your feedback regarding the K65XR70. We apologize for any disappointment you experienced with the product quality and understand your decision to return it. We value your input as it helps us improve our offerings.
We appreciate your support and hope to serve you better in the future.

Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie

Thank you for the fantastic review, MrSanuk!

We are so glad the sharpness of the 65 inch screen is impressing you, and we love hearing that you are sticking with the Sony family after 10 years. Regarding the Bose soundbar powering on, this can sometimes happen due to the HDMI CEC handshake between different brands. Since you have already adjusted the Bravia Sync settings, you might also want to check the specific power settings within your Bose app or menu to ensure its auto-wake feature is disabled there too.

We hope this new TV lasts just as long as your previous Bravia. Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, CGNY!

We are absolutely thrilled to hear that you are loving your new K-65XR70! It’s great to know that the picture quality is hitting that amazing mark for you.

We’re also glad to hear the Google TV interface is making your entertainment experience even better—we aim to make finding your favorite content as seamless as possible. There is nothing like a premium screen paired with a smart, easy-to-use system!

Thank you for choosing Sony and for being part of the community!

Best regards,

Gus,
Sony Social Media Team

Hi Tehya,

We’re thrilled the BRAVIA 7 is living up to your expectations! Since you enjoy the built-in sound, you’re likely hearing the Acoustic Multi-Audio system, which uses frame tweeters to make audio feel like it's coming directly from the screen. Thanks for being a loyal Sony fan!

Best regards,

Eliab