Customer Ratings & Reviews

Hi there,

It is great to hear that you are so incredibly happy with your new television!

Achieving that level of satisfaction is our ultimate goal, and we are glad the BRAVIA 7 is hitting the mark for you. This model features our advanced XR Backlight Master Drive, which precisely controls thousands of tiny, high-density Mini LEDs to deliver striking brightness and deep blacks. Powered by our XR Processor, the display recreates scenes with lifelike detail and texture, ensuring that everything you watch feels authentic and immersive. It’s wonderful to know that our commitment to premium picture quality has made such a positive impact on your viewing experience.

Thank you for choosing Sony for your home!

Regards,
Dominick

Hi KarenC. We're thrilled to hear you are enjoying your new Sony Bravia 7 TV and noticing the difference in detail. Good choice!. It’s always impressive to see how much technology has advanced, especially in terms of picture quality with more recent TV models like yours. We hope you keep enjoying your TV and thanks for choosing Sony!. -Milton

Hi JenniferJ, Great! We're please to hear that you are enjoying your new TV. Thank you for choosing Sony. Erin

Hi MichaelA,

We’re thrilled to hear you’re enjoying the excellent quality of your BRAVIA 7! It’s great to know that the Mini LED performance and features are delivering the premium experience we strive for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi DanielT, thank you for sharing your detailed thoughts on the Sony - 65" class BRAVIA 7! We're very glad to hear you're enjoying the wonderful picture quality full of natural colors and contrast on this TV. We're sorry about the two issues that you've found, we understand how frustrating this situation must be for you, especially after being a Sony loyal customer for over 20 years. We'd like to share some recommendations and steps to take care of these problems.
For the unstable internet connection:
1- Power cycle the TV and the router at the same time, you can unplug them from the power for 2 min and then plug them back in
2- Turn on Simple IP control on the TV, you can go to settings > network and internet > home network > Ip control > Turn on Simple IP control
3- Connect the TV to the wireless 2.4 ghz network
Please check this link for some other steps and considerations: https://www.sony.com/electronics/support/articles/00184183?utm_source=glean

For the TV switching to internal speakers:
1- Power reset the TV and the AV receiver. You will need to turn off both devices, then disconnect the power cords from the outlet and the HDMI cables for two minutes. Reconnect the HDMI cable to the HDMI 3 (eARC) of the TV and the other end to the HDMI OUT (eARC) of the Receiver. Power on first the TV and then the receiver.
2- Update your TV software. Select settings > system > about > update the TV software
3- Enable Bravia Sync on the TV by accessing Settings > channels and inputs > External inputs > Bravia sync settings > Bravia sync device list > Click enable.
Please check this link for further troubleshooting: https://www.sony.com/electronics/support/articles/00020051?utm_source=glean

We hope you find this steps useful and that the issue gets resolved, if you need further help please email the information below to [email protected] so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products! Regards, -Dominick

Hi BruceS,

Thank you for choosing the Sony BRAVIA 7 and for sharing your feedback. We appreciate your long-term loyalty to the BRAVIA line.

Because this is a high-performance 4K television, the quality of the content being viewed is very important. While older televisions may mask imperfections in low-resolution signals, a 4K display is designed to reveal maximum detail; therefore, lower-quality content may not appear as sharp as native 4K signals.

To ensure you are receiving the highest quality data signal from a cable box or external streaming device, we recommend the following:

- Please use a Premium High-Speed HDMI cable to support the necessary bandwidth.

- Update your signal settings by navigating to:

Settings > Channels & Inputs > External Inputs > HDMI Signal Format > Select the HDMI input > Set the format to Enhanced.

Furthermore, your BRAVIA 7 features extensive customization options, allowing you to fine-tune the picture quality to your specific viewing environment and personal preference. For a comprehensive guide on how to adjust these settings, please visit:

Adjusting the picture quality
https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

Thank you for considering Sony.

Best regards,
Dominick

Hi there, Perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing picture quality and superb performance of your BRAVIA 7. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hello Jennifer,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have faced with your BRAVIA 7 (K65XR70) TVs. We are aware that some customers are encountering problems such as their TVs freezing, failing to reboot, or unexpectedly shutting down and restarting, particularly when connected to a cable box via HDMI.
Rest assured, our team is actively investigating this matter and is working diligently on a software update to resolve the issue. In the meantime, we recommend the following steps to help alleviate the problem:

1. Disable BRAVIA Sync:
- On your remote control, press the (Quick Settings) button.
- Navigate to Settings → Channels & Inputs → External Inputs → BRAVIA Sync Settings → turn OFF BRAVIA Sync Control.

2. Utilize a CEC-less HDMI Cable or Adapter:
- This may help prevent your TV from rebooting or restarting unexpectedly.

3. Turn Off Samba Interactive TV:
- On your remote control, press the (Quick Settings) button.
- Go to Settings → System → Samba Interactive TV → turn OFF Samba Interactive TV.

Please note that you will need to use the cable box remote control in this case until the software update is released. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue. For further updates, please check our support site periodically.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65xr70

If these problems persist or if you require further information or technical assistance, please do not hesitate to reach out to us at [email protected]. To help us assist you more effectively, kindly provide the following details in your email:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi Craigster,

I’m sorry to hear that the picture quality of our BRAVIA 7 (K65XR70) is not to your liking but we would like to know more information or to give you some suggestions about your TV. If you still have your unit and if you are interested, you can schedule a one-on-one consultation with our experts here:
• https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Should you need more information/technical assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for your purchase.

Sincerely,

Romeo
Sony Social Support