Customer Ratings & Reviews
- Model:
- XR65A80K
- SKU:
- 6502609
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Positive feedback also highlights the ease of setup and the intuitive Google TV operating system. However, some users express concerns regarding the remote control's design and functionality, as well as limitations with HDMI 2.1 ports. A few customers also reported issues with the TV's reliability and higher price point compared to competitors.
This summary was generated by AI based on customer reviews.
Best TV on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought Sony tv’s for many years and they have given me good service. I have to say this the best tv On the market today. If you can afford it buy this one because you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gary, We're very grateful for this positive feedback! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay
The OLED for us!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There will always be debate, but this is the OLED Television that spoke most to our family. The speaker integration was a big selling point for us.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Woods, We're delighted to hear that you are enjoying your new TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
4k TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great, there was lots of details regarding what wasn’t included during time of purchase such as remote, tv stand, wrapped in plastic, was nerve racking during transportation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMartinez, While we are glad to hear that you are happy with your new TV, we are sorry to hear that you are missing the accessories that came with your Sony TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
65” Sony oled tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t put a full review yet. Because I haven’t open the box until now. Waiting for my basement furniture to arrive before setting up the Sony oled tv. Also I’m looking for good surround sound system that goes along with the Sony tv. Waiting for the best deal in the market for now.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for purchasing our XR-65A80K, MarvinT!
We hope that you will also have an enjoyable experience with this TV just like our other customers. Please feel free to re-evaluate your unit once you are finish setting it up.
With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.
Thank you for choosing Sony!
- Romeo
Bravia Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the picture and tv takes too long to start up..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FlorenceN,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. To improve the performance of this TV, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. Also, you can isolate and resolve the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Picture 5 stars, software 3 stars. Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only stream and software has glitches. Black screen with white dots at the edge twice and a split screen twice in 45 days. If not for the glitches the picture is amazing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertV,
We're sorry to hear about your issue with this TV. We apologize for any inconvenience. In this case, you can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Bought a Sony tv for long term quality. Unfortunately I’m beginning to wonder. The picture goes black from time to time and the only way to correct it is unplug it and let it reset. Disappointing for a Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinH,
We're sorry to hear about this issue. We apologize for the inconvenience. What are the devices connected? What is the current source? Does the home screen visible to the TV? You can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Reliability
Powers off. Power on issue.Sony Bravia TV crashed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television powers off while viewing. Sony Bravia TV crashed within first 2 weeks and has not been operable since. Television does not power on at times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SicilyW,
We regret to hear that you are having power issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. You may refer to this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00119543
Performing a power reset may also help resolve those issues:
-Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Additional troubleshooting steps are also available on these links:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-08_01.html
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00153674
The TV comes with a 1-year manufacturer's warranty. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
True black!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That true black screen is awesome. I had always wanted one of these but was skeptical to see it in my living room as apposed to seeing at bestbuy. I was not disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, we're glad you are enjoying our product. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for your purchase. ~Earl
Think twice about Sony TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony TVs have an issue where the screen goes black. To resolve you have to turn it off for a few minutes then turn it back on. Makes it hard to watch anything. If you reach out to Sony they say, "our technicians are aware of the problem and are working on it." The issue has been going on for almost a year now and Sony refuses to help. They told me today they can't replace my TV because they have this issue with all their TVs. I find that very hard to believe.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelR,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you are having a picture issue with your XR65A80K. This is certainly not the experience we were hoping you would have. We want to ensure you're taken care of and assist with your concern. Can we contact you directly to get more information? If so, please email the following details to socialsupport@am.sony.com:
- Sony Case Number
- Full Name
- BestBuy Username
- Telephone Number
- Sony TV Model Number
- Issue/Concern
Apologies if you've already provided some of this information in your review or to customer service. We aim to have accurate details for effective communication.
We appreciate you being a Sony customer. Sorry for any inconvenience, and we hope to speak directly to resolve this matter.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
Geek Squad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it Geek Squad horrible do not want him back they were late then had to leave early because he was late for another job I still don’t know if it works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coors008, We're sorry to hear about what happened. We recommend directly reporting your concern with the retail store.
If you're having issue with the TV, please chat with us from Sony’s e-support webpage. Thank you for choosing Sony! Jay
- Pros mentioned:Picture quality
Disappointed with the device.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. However, it does not support google chrome. Does not support good internet browsers. When using Hulu APP it will not allow you to use some of the add ons that HULU offers. The app states that features are not available. The Prime app that is preinstalled is poorly created for the tv. It goes blury on and off. (not the internet). If i use the roku for prime this does not happen. States that it is bluetooth. The bluetooth does not work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Thank you for sharing your honest review. While we're glad you like most of the features, especially the great picture quality, we're sorry to hear about the issue of your TV. We also appreciate your feedback regarding the Bluetooth function and installation of Google Chrome on the TV. Unfortunately, Google Chrome app is not available in Google Play Store for Google TV. To access a web browser, like the Vewd Browser, please check the Google Play Store or Search for apps under the Apps tab on the Home menu. There is not one pre-installed.
You can download the Hulu app on the TV, however, the video content also depends on your subscriptions to the streaming apps. Please make sure the app is updated to the latest version. For more about the features/offers on Hulu, and how to purchase the add-on, please refer to Hulu app support site.
For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. If your network is not fast enough, you cannot enjoy 4K/HDR content at the best quality. The required network speed depends on the service. We do have good information on how to experience high quality picture with your 4K TV on this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00245141
The A80K already has a built-in Bluetooth function. It is designed to support the following Bluetooth profiles: HID (mouse/keyboard connectivity)/HOGP (Low Energy device connectivity)/SPP(Serial Port Profile)/A2DP (stereo audio)/AVRCP (AV remote control). If you can't pair Bluetooth devices to your Google TV, please visit this link to troubleshooting the issue: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00135146
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Fantastic Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love almost everything about this TV. The resolution is unreal and it worked perfectly right out of the box. My only difficulty is that it doesn't always work as expected with Amazon Alexa. A small drawback considering all of the positives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey5139, This TV works with Alexa connect your Alexa-enabled devices for seamless hands-free control of a Sony TV. With Alexa, you can power up your TV, change channels, control volume and more.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony. Jay
A Sony OLED, you can't go wrong.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a beautiful Sony OLED, not much more to say. I wish they kept the razor thin design as they had in the A80J, but other than that it's great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmbroady, Thank you for taking the time to review the BRAVIA XR A80K TV! With this TV, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony! Jay
Sony 65” Bravia OLED YV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture. Only issue is it keeps disconnecting from the internet. No other device in the house disconnects but this TV frequently disconnects
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPD44, We're sorry to hear that you're having issue with this TV. We apologize for any inconvenience. To isolate the issue, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00151038.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Left with 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was excellent, rated a 10/10. Was there to purchase one TV. Left the store with 2 and reactivated my account. All because to the great salesman.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestestbuy, Thank you for taking the time to review the BRAVIA XR A80K TV! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Jay
Sony OLED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with tv so far. Exceeds expectations. Employees at Best Buy very helpful and courteous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithW, We're glad to hear that you are happy with your purchase! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing BRAVIA XR A80K TV! Jay
Sony > Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality tv. The sound and image is perfection. I upgraded from a samsung 65inch. The warranty under the manufacturer sony itself is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennnnyy, That's great! We're glad to hear that! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing BRAVIA XR A80K TV! Jay
Beautiful picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is everything it's advertised to be. Blacks are great. Contrast is on point. It's a beautiful set and for the price you can't beat it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryant, That's great! We're glad to hear that! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing BRAVIA XR A80K TV! Jay
Get two TV’s installed in one day!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen that worked that day were very knowledgeable & friendly. They worked together & separately in two different rooms.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanJ, That's great! We're glad to hear that! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay