Customer Ratings & Reviews
- Model:
- XR65A80K
- SKU:
- 6502609
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Positive feedback also highlights the ease of setup and the intuitive Google TV operating system. However, some users express concerns regarding the remote control's design and functionality, as well as limitations with HDMI 2.1 ports. A few customers also reported issues with the TV's reliability and higher price point compared to competitors.
This summary was generated by AI based on customer reviews.
Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we are on our third TV and it still has issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW,
Thank you for choosing and purchasing our XR A80K 4K HDR OLED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We need more details about your concern. In the meantime, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00119543
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony - 65" class BRAVIA XR A80K
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but the blacks in a night seen is too dark
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
We're sorry to hear about the picture issue with this TV. We apologize for the inconvenience. What has changed since it last worked? You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Good picture quality with incompatible centerstage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Center stage doesn't work with the Sony flag ship soundbar: Sony - HT-A7000 When you attach the TV to the bar, the TV produces a low-frequency buzz. It would be nice if TV same with some additional storage. I ran out of storage and had to delete apps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Padam,
We're sorry to hear about this issue. We apologize for the inconvenience. In this case, you can follow the applicable troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Streaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost everything we watch on netflix looks grainy, internet connection is good as it standa next to our router and its verizon gigabit connection. Only movies look good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Galo,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from this link to isolate this issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00230344
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Ja
DISAPOINTED & FRUSTRATED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony - 65" Class BRAVIA XR A80K 4K HDR OLED Google TV on August 2nd. Geek Squad installed it on August 12th. I just returned from a week-long trip with my family, and now the TV shuts off by itself when we are watching it. I spoke with Best Buy and Geek Squad; the soonest they can replace the TV is September 1st. Now my family and I are without a TV that works, and I'm out over $2,000. This experience has been horrible and frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DigitalGuy,
We're sorry to hear about the issue with this BRAVIA XR A80K TV. We apologize for any inconvenience. In this case, you can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00202018?cpint=spt-tv_triage_00200862_restart
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture freezes for extended periods of time. Also, blurry picture quality, as screen reloads. I have purchase SONY televisions in the past and had amazing picture quality, and this just does not cut it. Wish to return and use my old tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed831,
We're sorry to hear that you're having issue with this TV. We apologize for the inconvenience. In this case, you can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Open box Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Full disclosure we bought open box. For us we didn’t like the tv, was not impressed.. with picture .. but we noticed damage so ended up returning it. That could be why the tv lacked the WOW factor for us.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LorettaD,
We're sorry to hear that you returned this TV. We apologize for any inconvenience. Please make sure to purchase the brand-new TV. In any case that you need our assistance, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Extremely overpriced, not worth it at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV a dew days ago and have already decided I’ll be returning it. For the price, I expected this to be the most amazing TV known to man. Instead. It’s extremely underwhelming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wes10,
We're sorry to hear that you decided to return the TV. We apologize for any inconvenience. We love to help you with the issue of this TV. Picture and Sound quality is dependent on the quality of your source. In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony A80k 65 inch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixels Dirty screen and banding and horrible motion 2 one again have to return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP,
We're sorry to hear that you're having issue with this TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Better ones available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power keeps going off. Had it for less than 3 days and as soon as it boots (which takes a long time)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anant,
Thank you for choosing and purchasing Sony BRAVIA A80K smart Google TV.
We regret to hear your TV keeps going off. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, you can follow the guide from this link: https://www.sony.com/electronics/support/articles/00114471.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Junk.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broken after 3 weeks and can’t even return it. Constant freezing issues. Have to unplug to constantly and restart it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
We're sorry to hear about what happened to this TV. We apologize for the inconvenience. Most issues might be resolved by the following easy troubleshooting steps from this link.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
WOULD NOT EVEN TURN ON
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received this open box completely defective. Would not even turn on. What a disappointing purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, We are sorry to hear that you are experiencing an issue with your Sony TV. We'd like to take this opportunity to assist you and make this a better experience for you. In the meantime, please follow our related TV article link: (My TV doesn't turn on or have power)
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00023331
Also, please try a different power outlet and make sure that the TV is securely connected to your power outlet.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not yet installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has not yet been able to install this new TV. Have attempted on 2 separate occasions but failed.
No, I would not recommend this to a friendUnable to watch in a dark room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after adjusting the picture settings, at night we could not see anything on this screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dmorales18,
We're sorry to hear about the picture issue of this BRAVIA XR A80K TV. We apologize for the inconvenience. What has changed since it last worked? In this case, you can isolate and resolve the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not working right update didnt go true now i hace black screen
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deze,
Thank you for choosing and purchasing our A80K 4K HDR OLED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the power supply is cut while performing a software update you may experience the SONY logo appears and then shows a black screen. To resolve your issue, update the TV using USB method.
1. Download the latest software update for your TV.
https://www.sony.com/electronics/support/oled-tvs-android-a80k_a83k_a84k-series/xr-65a80k/software/00280964
2. Transfer the update file to a USB storage device. You may need to format the USB storage device to FAT32 file system.
3. Unplug the TV from the wall outlet.
4. Insert the USB storage device into the USB port of the TV.
5. Plug the TV back into the wall outlet.
6. Turn on the TV to start downloading the update from the USB storage device
7. Follow the on-screen instructions and complete the update process. The TV should work normally after completing the update process.
NOTE: There is a risk of hardware damage. During the installation of the update, don't press any buttons, turn off the TV, or unplug it from the wall outlet. Loss of power during the installation of the firmware update may cause the TV to become unresponsive or require a repair.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality
making my life easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for three reasons 1. our old Sony tv broke when our grandkids managed to strike the screen with their new light-sabers. 2. I didn't want my wife to have to navigate a new system with anything other than a Sony. 3. This model was last years model Oled saving me a few bucks. It has a great picture and sound...totally worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Excellent choice! We are glad to hear that you are happy with your purchase! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Picture quality
Best in the house
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superb picture quality especially viewing fast moving sports like hockey, LAX. Golf is first class when tracking shots. Easy to see how really bad some home plate umps are at calling balls/strikes and total lack of consistency. Others always comment on how stricking the picture is no matter what is being shown.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, DouglasM! We're glad that you are impressed with your new Sony TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony! -Craig
- Pros mentioned:Picture quality
65" Sony Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 65" Sony Bravia is everything your looking for in a TV. Best Buy's next day delivery made the entire process seamless and memorable. The next time we are looking to purchase another electronic for our Household, Best Buy will be our first choice..................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyP, Excellent choice! We are so glad to hear that you are enjoying the picture quality of your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Sony - 65 Class Bravia XR A80K 4K HDR OLED Google
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was pretty simple to install as well as set-up the programing, but it is too heavy for one person to place on the wall or on top of a television table. The picture is vivid and the surround sound speakers and bar matched very well and provides an extra dimension.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oitwo55, Awesome! We are glad to hear that you are happy with your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Brilliant colors. Packed surround sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are brilliant, rather than just bright, like other televisions. The sound comes out of the screen, like surround sound. Different sounds coming from different areas of the screen. Like being in the best theater. Luv it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PleasesAndSparkles, That's great! We're glad to hear that! We're very grateful for this positive feedback! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for sharing this review. Jay