Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 10101603
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Perfect tv for movies, gaming not so much.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality on streaming movies was crystal clear, however gaming on a PS5 lag was very evident, had to switch to the gaming mode to reduce almost all lag but the picture quality was extremely dull and washed out. Even with adjusting the brightness and color levels, had a bad look. Eventually returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thank you for your honest feedback on the XR-65X90L, and for providing a detailed account of your experience. We are really happy to hear that you found the picture quality for streaming movies to be "crystal clear." We designed this TV with our Cognitive Processor XR to deliver an immersive viewing experience, and it's rewarding to know that you appreciated this aspect.
We're very sorry to hear that you experienced significant lag while gaming on your PS5, and that the picture quality in Gaming Mode was not up to your standards. This is certainly not the experience we aim to deliver. We understand how frustrating it can be to have to compromise between performance and picture quality, and we apologize that the TV didn't meet your expectations in this regard, even after adjusting the settings.
Your feedback is incredibly valuable, and we have shared it directly with our product development team. We are constantly working to improve our products and user experience, and insights like yours are crucial for that process. We are sorry that you ultimately decided to return the TV, but we truly appreciate you taking the time to share your thoughts with us.
Best regards,
Gus
Sony Social Media Team
Love Sony products.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchase Sony TV’s and only from Best Buy. Their service and prices are great and they make the whole experience easy. I love the new Sony and it works great in our bedroom. Great picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SoCalAl,
Great! Thank you for trusting Sony when it comes to quality TVs and we're pleased to hear your satisfaction with the service you received and with the performance/quality of our XR65X90L. Thank you for choosing Sony! Enjoy!- Marco
Best Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Very clear comfortable display. Color and contrast very realistic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedC, Amazing! We're thrilled to hear you like the picture clarity, life-like colors, and excellent contrast level of your Sony X90L. Thanks for choosing Sony! -Sam
Great TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with awesome picture quality of streaming, gaming and all. Would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EugeneS, Thank you so much for the 5-star review! We're thrilled to hear that the awesome picture quality of your Sony BRAVIA XR X90L TV fits elevates your streaming and gaming experience. We appreciate you for the recommendation and for choosing Sony! Enjoy! -Maria
Sony Forever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV can watch with the curtains open. Picture is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RiceB, we're glad you like the picture quality of our product. Thanks for choosing Sony. ~Earl
Awesome TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size TV, colors is great and super clear. Originally I ordered the Samsung but after some research found this has alot more to offer so I didn't mind spending extra for quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CopperL,
You made the right choice with the Sony X90L! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!
-Ralph
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv I replaced my 10 year old Samsung with this and it has a good picture for not being an oled. Only thing is the sound isn’t the best but that’s with any newer style tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentjV,
Thank you for your positive feedback on the Sony X90L. We’re pleased to hear that you’re enjoying the great picture quality, especially after replacing your older TV. Regarding the sound, we understand that it can sometimes be a concern with newer TVs. You can customize and enhance the sound settings to better suit your preferences by following this helpful guide: https://www.sony.com/electronics/support/articles/00302857. We hope this improves your viewing experience even more!
Thank you for choosing Sony!
Regards,
Dominick
AL Kash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase 2 of this TV for myself and my sister a month ago excellent bright picture with vibrant colors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliK, Thank you for your 5-star review! We're glad that the bright picture and vibrant colors of your Sony BRAVIA XR X90L TVs meet your expectations. Thank you for choosing Sony, and congratulations on your new TVs! Enjoy! -Maria
Love this TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my husband. I love sony products and this TV delivered. The color is fantastic and it is a pleasure to watch movies and play video games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BriBrifun Great! We're thrilled to hear that you like the picture quality of your new TV. We appreciate your feedback and thank you for choosing Sony. Erin
Exactly what we were looking for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old tv went out on us unexpectedly and I found that this one was well tested in the areas that matter to me. Has been a beautiful upgrade from our last tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandiB,
You made the right choice upgrading to the Sony X90L! We're glad that you like this amazing TV. Thank you for choosing Sony!
-Ralph
Attorney at Law
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV - great picture clear with bright, rich colors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertF, we're glad you like the picture quality of our product. Thanks for choosing Sony. ~Earl
Love it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared side by side with my old Vizio 4k and the difference was night and day! Great picture and the interface is extremely easy to navigate. Also very fast response.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Evan, We are happy that you like the performance of your Sony BRAVIA and that you love it. Thank you for your purchase. Enjoy! Vincent
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! No issues so far. Go big if you can because it shows a wonderful picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneH,
Thank you for your review! We're thrilled to hear you're enjoying the wonderful picture quality of your Sony BRAVIA XR X90L. Going big definitely makes a difference! Thank you for choosing Sony, and enjoy your BRAVIA experience! -Maria
Great tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect 65 inch tv for gaming and streaming definitely worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NizarM, we're glad you like our product. Thanks for choosing Sony. ~Earl
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for my son's PS5 so he would move out of my theater room. He loves the new tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SowenG, Excellent! We're glad to hear that you son loves his new Sony X90L TV. Thanks for choosing Sony! -Sam
tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is beautiful. this tv size is perfect for my space. hard to beat sony quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyF,
Thank you for sharing your experience! We're thrilled to hear you're enjoying the beautiful picture quality of your BRAVIA XR X90L and that its size fits perfectly in your space. Sony quality truly speaks for itself, and we're so glad it's meeting your expectations.
Enjoy your new TV, and thank you for choosing Sony! -Maria
Sony 65 inch TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, and easy to set up. the free delivery was a great help
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouisV, We're thrilled to hear you're enjoying the picture quality and found the setup straightforward. Glad to know the delivery went smoothly and it made your experience even better! Thank you for your purchase and for choosing Sony. -Jess
Nice But Faulty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is nice. The apps are easy to use. Only problem is my tv keeps freezing on me. I have to unplug the tv for it to work. I will be contacting Best Buy to fix the problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseM,
Thank you for your purchase. While we are happy that you like the picture quality and how easily you can use the apps, we're sorry to hear that you are having some issues with the TV. Please allow us to help and turn this to a better one.
First, make sure the TV runs to its latest firmware version. Here's the link for the firmware update.
https://www.sony.com/electronics/support/lcd-tvs-android-x90l_x91l-series/xr-65x90l/software/00294706
Second, you may follow these helpful links for troubleshooting.
The TV Freezes When Watching a TV Program:
https://www.sony.com/electronics/support/articles/00167132?utm_source=glean
https://www.sony.com/electronics/support/articles/00159487
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the X90L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Sony Bravia XR90L
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony TV's. Once I bought my 1st Bravia TV 5 years ago decided I couldn't buy any other TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Amazing! We're very pleased to hear you love your new Sony X90L. We really appreciate you being a loyal Sony customer and helping to share the word about us. Thanks for choosing Sony! -Sam
Another great Best Buy experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture a total upgrade for my living room TV viewing the in store consultant recommended a different wall mount to optimize viewing quality and the installation team did a tremendous job !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
Great! What a nice upgrade you have there! We're glad that the team did a great job providing you all the information you need to get a nice TV and we are very happy that you chose our Sony XR65X90L BRAVIA TV for its awesome picture and sound quality. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Enjoy your movie nights and thank you for choosing Sony! - Marco
