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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1842 reviews

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  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,842 reviews
  • Rated 5 out of 5 stars

    High quality from Sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at many tvs for months before making the choice to go with the Sony Bravia, so glad that I took the time to research, and decided on the Sony Bravia! Great picture, love the smart features, direct internet access. Very easy setup and easy to customize settings to your preference. Another high quality Sony product, and great price from Best Buy! I’m very happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kathy,
      Nice! Good decision in checking what you want and need first before purchasing the right TV for you. We're glad that you chose Sony over other brands. We are truly happy to hear that you are pleased with the picture quality and other features of our XR65X90L. Thank you for choosing Sony and enjoy your new TV! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Sony Bravia TV I've had here, loved the first one, and love this second one even more! The pircture is even better and brighter than I expected, and the features are easy to access and use. I also added the matching sound bar which provides quality sound like I've never had before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HowardH,

      We are absolutely thrilled to hear that you love your new 65" BRAVIA XR X90L TV and that it's hitting the mark for you in picture quality and brightness! It’s fantastic to know the combination of the Cognitive Processor XR and the matching Sony sound bar is delivering an incredible, immersive entertainment experience. Your continued loyalty and enthusiastic feedback are highly valued by the entire Sony team.

      Thanks for choosing Sony. Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best for us!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and purchased because of the brand loyalty. My last TV was a Sony and I gave it to another and they report that it's still going strong. That TV is from 2008, so they last.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StiffsGarage!
      Thank you so much for sharing your comments about the XR-65X90L.
      We are honored to hear that your brand loyalty brought you back to Sony and it's truly wonderful to know that your TV from 2008 is still going strong!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Great picture. Great Value for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MathewW,

      We are delighted to hear that your X90L is providing such an excellent experience. We take great pride in our Full Array LED technology and XR Contrast Booster, so knowing that you are enjoying the deep blacks and vibrant picture quality—all while feeling you received great value—is wonderful news.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Very nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, great size for family room. Installing the legs to the bottom of television set was cumbersome and confusing. Once the legs were correctly installed, we found that the TV tilted forward significantly; we rigged shims under the front on both sides to tilt the TV back and level it out. We configured settings to bring up last device viewed; however, the set sporadically goes to the Home Screen instead of cable box HDMI 1 when we turn it on after turning off from watching cable box. This necessitates using the TV remote along with our universal remote, which is confusing and inconvenient,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShellieM, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony 65in smart tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh how I love this tv it’s like my Samsung but bigger I love coming home to watch a great movie on this tv perfect size for my home and I love the quality of the picture great sound and super easy to mount and put the legs on and off love the fact that it’s a smart tv and also connected to google and the fact that it saves all my shows for when I just want to resume watching

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaleeC,

      You made the right choice upgrading to the Sony X90L! We're glad that you like the size, picture quality, sound, Google software, and user-friendly functions of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    New tv very happy!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased thus far. My last was so old. Like playing with all aspects. So tired of having to pay more and more for the apps.setup was great fast and informative, that 7-7 possible wait is stupid.person doing work very goodddddddd . Hope yours is just as good. Got a Sony always use there products for all tech stuff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesY,

      Thank you so much for this amazing 5-star review and for being a loyal Sony customer!

      We're thrilled to hear that you're so pleased with your new BRAVIA X90L and that it's a great upgrade from your old TV. It's fantastic to know you're enjoying exploring all its aspects and that the setup was fast and informative.

      Thank you again for choosing Sony for all your tech needs. We hope you continue to love your new TV!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best TV for an affordable price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done way too much research on TVs and this is by far the best TV. Sony is pricey but for good reason. Their TV’s last forever, their quality is unmatched, this TV’s refresh rate makes water falls seem real and the brightness and definition will have you feeling like you are in a theater. By far the best bang for your buck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IanA,

      You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    New Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy my new TV. Very easy to navigate and if I come across any problems the information is quickly given to me to assist with any problems I may have. Clear and such a wonderful array of color. Definitely a good Purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardM,

      That’s wonderful to hear! We're ecstatic to learn you are so happy with your new BRAVIA X90L. We specifically designed the Google TV interface for easy navigation and quick access to information, so we're glad it's making your life simpler. Your appreciation for the clear picture and wonderful array of color validates the power of our Cognitive Processor XR™ and XR Triluminos Pro™ technology, which work together to produce those vibrant, lifelike visuals.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Superb Clarity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb picture rivaling recent new releases. Brightness is a bit light but we found using the "Vivid" setting is excellent in all aspects.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillM!
      Thanks so much for sharing your feedback with us.
      We are very glad to hear that your new XR-65X90L is delivering a picture that rivals the newest releases!

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    As close to OLED picture without being an OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning picture quality. Sony is well renowned for having the best video processors in their tvs. My wife and i watched several of our favorite, older movies (Alien, Terminator, etc) and they all looked like newer films. Very bright and natural. About as good as it hets without being an OLED. I am very particular about audio and video quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pauly01,

      You made the right choice with the Sony X90L! We're glad that you and your wife are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear picture, super bright colors. Super easy setup

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EarlG,

      Awesome! We're thrilled that you are enjoying the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Bought for built in sound = simplicity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has a beautiful picture, the streaming apps are robust and do not flake out, crash like apps on my old LG TV. I bought this for the built in sound. I don't need a sound bar, and did not want the extra device, remote and clutter. The sound is even/level across all streaming apps on the TV, which we did NOT get on several previous sound bars. where the sound would vary greatly. No, it does not give theater sound, but is great for all the streaming apps and live TV. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryF, thanks for sharing your fantastic review on the Sony - 65" Class BRAVIA XR X90L! We are thrilled to hear you're enjoying the excellent picture quality and the well-balanced sound of this TV. With Acoustic Multi-Audio, support for Dolby Atmos, and sound positioning tweeters, this set produces wider and elevated sound that matches the picture you see. We really thank you for choosing Sony, and enjoy your viewing experience! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great and affordable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this primarily for gaming and I haven't had any issues. Everything looks great, even comparable to OLED in some situations. Google integration works seamlessly with our current smart home ecosystem. Only "complaint" would be some blooming but I use bias lighting so I never noticed it. Powerhouse of a TV at this price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wyatt, We appreciate your feedback and we are glad to hear that everything looks great with your new Sony BRAVIA smart Google TV. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Good Sony value option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the last 25 years we have only owned Sony TVs because of the quality and performance and this model is a good option when considering the value. However, the one common negative issue that was often pointed our by many reviewers is the off-angle "blooming", although most said it was a minor issue, my observation is, it's VERY noticeable, even minimally off-angle. I made some recommended adjustments and it has helped, but just know, it's a "Value" TV for a reason and overall, it's a much better TV than competing brands in the same class and worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rheacer,

      It is fantastic to know that you have remained a loyal Sony owner for a quarter of a century; 25 years of trust is a milestone we don't take lightly. We appreciate your candid observation regarding the off-angle blooming and are glad to hear that fine-tuning your settings has helped mitigate it. While we strive to deliver a premium cinematic performance at a high-value price point with the X90L, feedback like yours is essential for our engineers as they continue to refine our Full Array LED backlighting technology. We are so pleased that, despite that nuance, you still find this model to be a superior choice compared to others in its class.

      We are truly honored to have been a part of your home's story for the last 25 years, and we thank you for continuing to grow with the Sony family.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Perfect TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love I want another tv like like perfect tv perfect sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sasuke,

      It brings us great satisfaction to hear that the BRAVIA X90L has been the perfect fit for your home! We are so glad that both the Cognitive Processor XR™ picture and the immersive sound are hitting all the right notes for you. If you are looking for that same level of excellence for another room, the X90L series is a fantastic choice to stick with, as it perfectly balances deep contrast and life-like colors that make every movie or game feel special.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    BRAVIA XR X90L

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Both color and motion are on par with sore of the higher end models I researched. Pretty good sound, much better than my 3 year old XBR, but still needs a soundbar to get clear, crisp conversations at low volume. Overall great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielC,
      Many thanks for the 5-star rating! Glad to hear you like the excellent picture and sound quality of your X90L TV. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great picture, great sound, great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is awesome!! I bought it originally for the picture quality, but I’ve been loving the sound quality!! It’s very clear dialogue and volumes are great. The picture quality is crisp and bright, does pretty well in a bright room with minimal glare. Dark room the color really stands out. Great tv!! Look forward to buying more Sony products to build on my setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TaylorJ,

      Thank you so much for this fantastic review of your BRAVIA X90L!

      We're thrilled to hear how much you're loving the picture quality with its crispness, brightness, and impressive performance in both bright and dark room environments, showcasing those vibrant colors. We're especially delighted that the sound quality has been such a pleasant surprise, with clear dialogue and great volume levels.

      We're incredibly excited to hear you're looking forward to building your setup with more Sony products. We appreciate your support and hope your BRAVIA X90L continues to bring you incredible entertainment!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia yes please

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big,bold and bright. I love my Sony Bravia 65' tv. Watching movies and shows at home is just like seeing it in a theater. Playing my Xbox on it awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XAVIER,

      We're thrilled to hear you are loving your 65" BRAVIA XR X90L TV! It sounds like the big, bright picture is giving you a spectacular, theater-like experience for movies and shows, and we're glad it's performing so well for your Xbox gaming.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instore Sony Representative that helped me with the purchase was excellent. The best help in all of the Best Buy stores stores. I have never been approached by store employees and asked if I could be helped. I walked in was not approached.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BettyJ,

      Thank you for choosing Sony!

      We're honored to hear that you had an excellent experience with the in-store Sony representative while purchasing your XR65X90L TV. We appreciate your feedback regarding store assistance and will strive to improve our customer approach. Thank you for sharing!

      Best regards,
      -Fred Sony_US

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