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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1842 reviews

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  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,842 reviews
  • Rated 4 out of 5 stars

    A great TV for multi formats and gaming!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just moved into my first home purchase and upgraded to 4k! This tv has been amazing so far. The only hiccup ive found that it has frozen up completely on me twice ever. This mostly seems to happen if i switch from an input other than the tv itself, such as a ps5 connected via hdmi, to bravia core app that comes with the tv. It may be user error, but still seemed a little odd to me as nothing would unfreeze the screen and id have to unplug the tv in order to reset everything. EARC is a must and i never dont want it again after experiencing it. Audio delay is almost non existent once hou get things working together properly. The tv includes 5 free movies of your choice to own on the bravia core app, and they look great on this display. Ive had no issues getting components to work together. Ps5 to the tv, and earc port to the A/V receiver. The display looks amazing and gets incredibly bright. The built in speakers are some of the best ive heard in a tv and will work with the ps5 3d sound settings. I did opt to use the surround sound home theater though. If youve used a chromecast then youll be right at home with the user interface and its one of the better UI's that ive used on a smart TV. Also plays well with the smart home things with google home. I would highly reccomend this TV if you use your tv for multiple things such as a pc monitor, if you own a ps5 or even other consoles as well (the switch looks great with the tv's upscaling), and also movies obviously are great with all the features of hdr10 and dolby vision, imax experience etc. I would give it 4.5 stars if that was an option and 5 if i didnt experience that freezing issue a couple times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianneG, That's amazing! Thank you so much for sharing your experience so far with your X90L Full Array LED 4K Ultra HD Smart Google TV! While we are happy to hear you are pleased with the overall superb picture quality, we're sorry you've been running into occasional freezing of the TV. One of the possible solutions to the issue is by updating the firmware of the TV for optimum performance. Doing so may resolve the issue. Thanks again for choosing Sony! If you need further assistance regarding your concern, feel free to contact us directly at 239-245-6354 or email the below information to [email protected].

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sony's commitment to customer satisfaction is our top priority. -Jess Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    More than expecting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony is everything I'd hoped it would be. I've been holding off on getting a new TV for a long time when this one came on sale and as an open box, I jumped on it I'm so glad I did. The colors are amazing and the picture crystal clear. The remote is a bit basic, but it does the job. As long as it's reliable (my Panasonic this is replacing is 15 years old and still doing OK), I will be happy to recommend this to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JKMA,

      Thank you for sharing your experience with the Sony XR65X90L! We're thrilled to hear that the TV has met your expectations and that you're enjoying the vibrant colors and crystal-clear picture quality. It's designed to be straightforward and user-friendly, ensuring easy navigation for all users. We're confident that the XR65X90L will continue to deliver outstanding performance and reliability for years to come.

      Thank you for choosing Sony!
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    SONY BRAVIA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing buy we love the picture and the color is amazing. We upgraded from a 55 inch to a 65 inch SONY. We are very happy with our purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankA,

      Thank you for sharing your experience! We’re thrilled to hear that you’re loving the amazing picture and color of your Sony BRAVIA XR X90L. Upgrading to a 65-inch sounds like a fantastic choice, and we’re glad it’s made you happy. Thank you for choosing Sony! Enjoy your upgrade! -Maria Sony_US

  • Rated 5 out of 5 stars

    BRAVIA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent LED TV at a substantially lower price point than most OLEDS. It has high peak brightness that combats glare well, and provides an exceptionally clear picture consistently. It has minimal input lag, making it a top choice for gaming

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyS,
      Awesome! We're glad to hear that we were able to give you a good match for your viewing and gaming needs. Your satisfaction with the brightness, exceptional picture quality, features, and performance of your X90L TV are greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony 65

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV clear picture. You cant go wrong with a Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LonnieK,

      We are thrilled to hear you're enjoying the clear picture quality of your X90L! There really is nothing like the Sony BRAVIA experience.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony x90l

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in the market to replace my Hisense u8h and the 65 inch Sony x90l checked all of the boxes. The upscaling, color and clarity are phenomenal. There is some blooming but it is minimal especially when viewing head on. Looking forward to purchasing the 85 inch for my home theater.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vipersmash,

      You made the right choice with the Sony X90L! We're glad that you like the picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great tv, good price point

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. Picture is clear, bright, and has some good features. Obviously not the top of the line tv but it works great for my bright room. Glare could be better but overall I’d buy this tv again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinF,

      You made the right choice! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased and a great upgrade from our previous TV. Clear picture and we are able to navigate between apps quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marissa, we're glad you like the picture quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Incredible Picture!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had originally bought a TCL as a budget TV and returned it 24 hours later. I exchanged it for this Sony and I am loving it. I would highly recommend to anyone looking for a good TV who isnt trying to break the bank. I watched Guardians of the Galaxy and I was blown away by the quality. I watch a lot of sports and this TV handles fast motion extremely well. I am used to a Roku interface and this TV uses Google which is very user friendly as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, we're glad you love your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Product but with Ads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looks great. Works really well. We lost our remote and setting up a remote with our cellphone was nice and easy. It was easy because its a google tv, but what comes with google tv also? Sponsored ads on the home screen of the tv. Not a fan of that, but its the future we are heading towards. It was only a matter of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chuck, thank you for the 5-star review. We're glad to hear your X90L looks great and delivers an outstanding experience.

      It's great to know the Google TV setup with your phone made things easy, especially when replacing the remote. We understand your thoughts on the sponsored content on the Home screen–this is part of the broader Google TV platform experience, and your feedback is important.

      We appreciate you taking the time to share it and for choosing Sony!

      Sincerely,
      -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Really good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, love that the legs just snap into the bottom. We switched from a TCL for sports viewing and this TV is perfect for that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nhdad, Awesome! We're glad to hear you like the ease of setup and you love the ease of setup of the TV leg stand. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 65"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely nice picture. Easy to set up. Sony provided written documentation as well as online help. The speakers are great. I no longer need my sound bar. Many features yet to explore. I'm happy with the purchase. Worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, DanT! Thank you for taking the time to write such a wonderful review of your experience with your X90L Sony Full Array LED 4K TV! We are extremely pleased to hear you appreciate everything about this TV, especially the exceptional 4K HDR picture and sound quality. Good to know your investment is worth it and you find it easy to setup. Get the most out of your TV through the Help Guide or BRAVIA usage tips page and easily find functions that is available on your TV. In no time, you’ll be able to configure how to install apps, configure Wi-Fi, Cast, AirPlay, Adjust Picture Mode and many more. For more details, please visit the link below.

      https://www.sony.com/electronics/support/articles/00291490

      Thank your for the 5-star rating and for choosing Sony!
      -Jess Sony_US

  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and quality for the price, customer service was knowledgeable and helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottL,

      We are pleased to hear that you are enjoying the excellent picture quality and value of your new X90L! It is also great to know that you had a positive experience with the customer service team during your purchase. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    The best of the Mid Tiered TV's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best picture quality and brightness you are going to get in the mid tier price point. If you prefer Google TV over fire stick this TV is perfect as the interface is great and eliminates the need for a Chromecast addon. Overall very pleased with the purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Amazing! We're glad that you like the picture quality, Google software, and Chromecast built-in of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great bedroom tv for a bright room

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a 65” tv for a bright toom and thr Sony doesnt disappoint. Picture quality is great and art TV features and apps easy to use. I have Lg Oleds in my main rooms and still satisfied with the picture quality and ease of use of this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice with the Sony X90L! We're thrilled that you are enjoying the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    TV is great, Google TV is ok, setup guide is bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions were really bad and made no sense, but other than that, the TV is excellent. You might experience some app glitches with Google TV, but overall I don't mind it and it works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DolphinCat,
      Thanks for the feedback! We're glad you're enjoying the XR-65X90L and think it's an excellent TV. We really appreciate you sharing that with us.

      We're so sorry to hear that the instructions were confusing and made no sense. That's definitely not the experience we want for our customers and we'll be sure to pass your comments along to our team to help us improve. We appreciate you also letting us know about the app glitches you've experienced.

      Thanks again for the honest feedback and for choosing Sony! It helps us make our products and services better for everyone.
      All the best,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good picture.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. The remote is missing some buttons our old one had that made it more useful. But it's a good tv set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasF,
      Thank you for your feedback! We're thrilled you’re enjoying the excellent picture quality of your Sony BRAVIA XR X90L. We appreciate your thoughts about the remote and will share your input with our team as we strive to improve.
      Thank you for choosing Sony, and enjoy your new TV! -Maria Sony_US

  • Rated 5 out of 5 stars

    Awesome TV.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony TV’s and this is a great TV. Picture is amazing. Everything looks really lifelike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neal,

      We are happy to hear you love Sony TVs and consider your 65" BRAVIA XR X90L a great one! It's fantastic that the picture is amazing and that content looks really lifelike, which is what our Cognitive Processor XR and Full Array LED technology are designed to deliver. Thanks for choosing Sony!

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    65 Inch Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new Sony Bravia is fantastic, the colors are bright and the picture is really clear. We watch a lot of sports and it seems like we're almost on the field (or ice). We had a smaller Bravia for almost 12 years, and our new Sony doesn't dissapoint

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gordie9,

      You made the right choice upgrading to the Sony X90L! We're glad that you are enjoying the picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Tv for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture and great features that work with a Playstation 5. Set up was simple and the perfect size for an apartment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimKar, Thank you for your positive review of the Sony X90L! We're thrilled to hear that you are enjoying the fantastic picture quality and great features, especially with your PlayStation 5. It's wonderful to know that the setup was simple and that the TV is the perfect size for your apartment. Thanks for choosing Sony! -Sam Sony_US

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