Customer Ratings & Reviews

Hi DeniseM,
Thank you for your purchase. While we are happy that you like the picture quality and how easily you can use the apps, we're sorry to hear that you are having some issues with the TV. Please allow us to help and turn this to a better one.

First, make sure the TV runs to its latest firmware version. Here's the link for the firmware update.

https://www.sony.com/electronics/support/lcd-tvs-android-x90l_x91l-series/xr-65x90l/software/00294706

Second, you may follow these helpful links for troubleshooting.

The TV Freezes When Watching a TV Program:
https://www.sony.com/electronics/support/articles/00167132?utm_source=glean
https://www.sony.com/electronics/support/articles/00159487


We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the X90L:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Marco

Hi Mark,
Great! What a nice upgrade you have there! We're glad that the team did a great job providing you all the information you need to get a nice TV and we are very happy that you chose our Sony XR65X90L BRAVIA TV for its awesome picture and sound quality. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Enjoy your movie nights and thank you for choosing Sony! - Marco

Hi WandaC, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Eskg, Thanks for sharing your awesome experience. We are thrilled to hear that your new Sony BRAVIA exceeded your expectations. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy your movie nights! Vincent

Hi TimC, Thanks for the positive feedback! The Sony 65" Class BRAVIA XR X90L LED 4K UHD Smart Google TV delivers a truly immersive and feature-rich entertainment experience. With its stunning visuals, powerful audio, and smart features, this television sets a high standard for what modern TVs can achieve. Whether you're a cinephile, a gamer, or simply someone who appreciates a top-tier viewing experience, the BRAVIA XR X90L is sure to impress. Thanks for choosing Sony! -Craig

Hi Matt, We truly appreciate you taking the time to share this wonderful feedback! We're very happy to hear that you were able to easily get a replacement for the previously defective unit. And we're glad that you love your new Sony X90L. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony! -Sam

Hi RichardM, That's awesome! We are thrilled to hear that you love your mew Sony BRAVIA 4K smart Google TV. It's great to know that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent

Thank you for the wonderful review, LizMarie!

We are so pleased to hear that your XR-65X90L has been a great addition to your home. It's incredibly rewarding to know that you are grateful for the quality of the technology and feel it provides excellent value for the price you paid. We design our TVs with features like the Cognitive Processor XR™ to ensure you get that top-tier quality every time you turn it on.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ClarkeW, we're glad you are happy with your purchase! Enjoy your new TV! Thanks for choosing Sony. ~Earl

Hi Khasnavees, we're glad you like the picture quality of our product! With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! ~Earl

Hi DavidH, Awesome! We're thrilled to hear that you're blown away with the exceptional picture and sound quality of your new Sony X90L and soundbar setup. Thanks for choosing Sony! -Sam

Hi DavidJ,

Thanks for sharing your review and experience with the X90L TV. If you need more information about the TV, help guides and manuals are available on our support website.

See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi AnitaF, You've made an excellent choice! We're very pleased to hear you like the bright and beautiful picture quality of your Sony X90L. Thanks for choosing Sony! -Sam

Hi MarkO,

It brings us great satisfaction to hear your thoughts on the BRAVIA X90L! We are delighted that you find the picture quality magnificent and the design elegant. Our team works hard to deliver outstanding vibrancy and exquisite image presentation, and we thank you for acknowledging the visual splendor this model offers. Enjoy your television!

Thank you for choosing Sony.

Regards,
Dominick

Hi Denny, Thank you so much for the 5 stars! We’re so glad to hear that the BRAVIA XR X90L’s refresh rate and HD picture quality are meeting your expectations. Thank you for recommending and choosing Sony! Enjoy every moment! -Maria

Hi JamesL,

You made the right choice! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi RomanM,

Thank you for sharing your experience! We're thrilled to hear that your Sony BRAVIA XR X90L was delivered efficiently and that you're enjoying its excellent picture quality. We hope it continues to enhance your viewing experience for years to come.

Thank you for choosing Sony! -Maria

Hi ArianaR, Thanks for the 5 stars! We're glad that the size and picture quality of your new Sony BRAVIA XR X90L TV are to your liking. Congratulations on your TV upgrade, and thank you so much for choosing Sony! -Maria

Hi Noah, Thank you for sharing your wonderful 5-star experience! We're thrilled to hear that you consider the Sony BRAVIA XR X90L TV to be the best for its exceptional picture quality. We appreciate your choice of Sony and hope you enjoy your BRAVIA experience to the fullest! -Maria

Hi Erizzle, we're glad you like your new TV! Thanks for choosing Sony! ~Earl