Customer Ratings & Reviews

Hi VuongN, we're glad you love your new TV! Thanks for choosing Sony. ~Earl

Hello TechHead, We are happy that you like the picture quality of your Sony BRAVIA 4K smart Google TV. Sorry about the internet connection issue. If your BRAVIA Wi-Fi signal drops or intermittently disconnects from the internet, we can follow the troubleshooting steps here to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00184183. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi Natalie,

You made the right choice! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Hi JohnK, Thank you for the excellent review! We're glad you like the amazing picture and sound quality, and ease of setup of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Craig

Hi ElaineC,

Thanks for commenting. We are pleased to hear your satisfaction with the amazing picture quality of your XR65X90L. We are sorry if you are having an issue connecting your iPad to the TV. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00240540

I hope this helps.

With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.

Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi CraigW, We're sorry to hear that you are experiencing issues with your TV. This is definitely not what we wanted you to experience. We'd like to verify some details so we can assist you better. Can you describe to us the issue with your TV? Does it happen when you on the TV's home screen? Does it also happen when watching from your input devices? Does it do the same when watching from streaming apps like Netflix, YouTube?

If you're experiencing the issue while the TV is on the home screen, make sure that the power cord is plugged in properly. Consider other outlets if possible. If it happens when watching from your input devices, make sure that the cables are connected properly.

In the mean time, kindly perform power reset on your TV. This can help refresh your TV's system, If the issue still occur, please perform factory reset on your TV. Please note that resetting your TV will default back to factory settings. Lastly, make sure that your TV has the latest firmware update. Hope this helps. Thanks and regards, -Craig

Hi JulioM,
Thank you for your feedback! We're glad to hear you had a seamless shopping experience and that your BRAVIA XR X90L met your expectations. Enjoy your new TV, and thank you for choosing Sony! -Maria

Hi GMan60,

We're glad to hear your X90L is excellent! It's great to know it was professionally installed so you can safely enjoy it. We hope you have amazing movie nights ahead!

Thank you for choosing Sony!

Best,
Aldair

Hi Cinn, we're genuinely sorry to hear about your Sony - XR65X90L not working after moving. We understand how frustrating this situation must be especially after mentioning you took all the precautions. We'd like to take a further look into your case, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering, regards. - Dominick

Hi MariaC, It sounds like you and your husband are having an awesome viewing experience! The clarity and detail of your Sony BRAVIA XR X90L TV really make a difference, especially for sports like NFL where every moment counts. It must feel like you're right in the action! Thank you for choosing Sony! Enjoy the game-day experience! -Maria

Hi ChristyP, Awesome! It’s great to hear that you’ve had a positive experience with Sony TVs in the past, with your last one lasting 7 years. That’s impressive durability. Given Sony’s reputation and the upgrades in the X90L such as improved local dimming zones and Google TV integration, it’s likely built to last, especially with proper care. Here’s hoping it serves you just as well, if not better, for years to come! Enjoy your new TV! -Jess

Hi christina, Thank you for sharing your experience with the Sony X90L. We apologize for the inconvenience you faced with your new TV. It sounds like you encountered a temporary glitch that affected the picture display for HBO while the audio continued to work. We appreciate your patience in troubleshooting by unplugging and plugging the TV back in. We are glad to hear that the issue resolved itself the next morning and that the picture worked for all apps, including HBO.
If you experience any further issues, we recommend checking for any available software updates for your TV, as these can often resolve unexpected glitches. Additionally, you can reach out to our customer support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance.
We value your feedback and are committed to ensuring you have a great experience with your Sony TV. Thank you for choosing Sony. -Sam

Hi JOEG!
Thank you for your kind words about the Sony XR65X90L! It brings us great joy to hear that you are satisfied with your purchase.

This model is designed with advanced features such as stunning 4K resolution and impressive color accuracy, ensuring an exceptional viewing experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi ArionnaL, Choosing this TV will definitely be worth it! Thank you for choosing and purchasing Sony X90L Full Array LED TV. We are happy to hear your purchase went well and you appreciate the overall performance of this TV. Your feedback regarding the sound quality is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you. Thank you for sharing your awesome feedback and for choosing Sony! -Jess

Hi GrandmaRose, You've made an excellent choice! We're delighted to know that you are enjoying the excellent picture quality and you appreciate the smart Google TV features of the TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X90L. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you so much for your purchase and for choosing Sony! -Jess

Hi KateP,
Thank you for your time writing this review. While we are glad you like your X90L TV, we're sorry to hear your difficulties in setting up and some issues that you are experiencing with the unit. Allow us to help and turn this to a better experience.

If the audio and video on your TV are out of sync or there's an audio delay, please try some solutions below:
Make sure that the TV has the latest system software (firmware) installed.
If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Make sure all cables are securely connected to the TV and the source device.
Try playing a different video source to determine if the issue occurs with other connected devices.
Set the Game Mode to Off when watching TV or playing a DVD or BD.
Set the Game Mode to On when playing a video game.
Perform a power reset on the TV.
If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available).
For reference: https://www.sony.com/electronics/support/articles/00026069?utm_source=glean

The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. Please refer to this link on how to adjust the picture settings on your TV and enhance your viewing experience:
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi MatthewO, Thank you for the feedback on your experience with your Sony X90L. We're delighted to hear that you're satisfied with your purchase. We have noted your input about the Google TV interface and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam

Hi CharlesJ, we're glad you are enjoying our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi SandeepgoudD,
Amazing! We're extremely pleased to hear that you are enjoying the incredible picture and sound quality of your X90L TV. We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Thanks for choosing Sony! - Kris

Hi ShaneS, Awesome! We're very pleased to hear you like the overall quality of your Sony X90L. We value your input about the Google TV UI and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam