Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 10187866
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
My husband still loves it more than me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing that is frustrating is how often I have to restart it because of something freezing. Other than that, graphics are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganP, Thank you for your feedback! We're glad to hear that your husband loves the Sony BRAVIA XR X90L—it's a fantastic TV! We’re sorry to hear about the freezing issue, though. Restarting shouldn’t be a frequent necessity, and we’d love to help troubleshoot this for a smoother experience. To better assist you, we would like to gather more information regarding the frequent freezes occurring on your TV. Are these issues present when using streaming platforms such as YouTube, Amazon Prime, Netflix, and others? In the meantime, you might consider performing a power reset by following the instructions provided in this link: https://www.sony.com/electronics/support/articles/00141896?utm_source. Hope this information helps! If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the BRAVIA XR X90L. Thank you for your patience, and we look forward to improving your experience! Sincerely, Maria
great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv very happy with everyone at best buy love shopping there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, Amazing! We're pleased to hear you had a great shopping experience. Thanks for choosing Sony! -Sam
Performance issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good, however there are lots of issues faced like display got frozen, tv turned off abruptly while watching, Roku stick not working properly etc..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BBCust17,
Thanks for sharing your review and experience with the X90L. We're glad that you like the picture quality of the TV. It's unfortunate that you are having those issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Resetting the TV may also help resolve those issues. Please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00159487
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
My new tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great tv huge upgrade from my 50 in and so worth it! Ans the 2 people who helped me out were so amazing which made me feel better buying it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaB,
You made the right choice upgrading to the Sony X90L! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this TV but even more so the to guys that delivered it and installed it were absolutely great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycustomers,
Perfect! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Super reflective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed for how expensive the tv is. The tv is beautiful with great image. The issue is the reflection, this thing reflects like a mirror.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RyanM, Thank you for the feedback on your experience with your Sony X90L. While we're glad you like the excellent picture quality of your TV, we regret to hear about your issue with the reflection. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products.
And even though the X90L doesn't support the X-Anti Reflection & X-Wide angle features to reduce the glare, its brightness level increases approximately up to 130% compared to the previous year's model - the X90K has precisely controlled backlighting so the viewer can see enhanced contrast and billions of accurate colors, controlled by XR Contrast Booster and XR Triluminos Pro technologies. Thanks for choosing Sony! -Sam
TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, works perfect with my ps5. Definitely recommend getting !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarO, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs. Thank you very much for sharing your excellent experience with your XR65X90L and for choosing Sony! - Romeo
Fantastic
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! Picture is phenomenal. Everything I was looking for and probably much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottM,
Very nice! We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony and enjoy your TV!
-David
Sony above the fireplace.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 65” television and sound bar with rear speakers is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlaY, Perfect! We're very pleased to know you like your new Sony X90L and rear speakers. Thanks for choosing Sony! -Sam
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony has the all around besttv I ve had for life but it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS,
Perfect! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
Sony 65" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great. Use it with an antenna, plus streaming. Once in a while it will not show a channel but it is a quick fix to reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danno, Thank you for the excellent review! We're glad you like the amazing picture and sound quality, and ease of setup of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Craig
sony tv xl90
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best buy has great customer service and products i will definitely buy from them again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarrisaR, That's awesome! We're glad you had a great customer service experience. Thank you so much for choosing the Sony X90L and for taking the time to share your positive feedback. -Sam
My personal review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sony products and other products TV, refrigerator
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vmum,
You made the right choice with the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for always choosing Sony!
-Ralph
Product review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product changed my life like I am a home body now..The best product I could ask for!Thanks Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaminS, That's awesome! We are glad to hear that your new Sony BRAVIA 4K smart Google TV is the best product you could ask for. Thank you for your purchase. Enjoy! Vincent
A gaming and movie kind of tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for both gaming and watching movies. The whole family loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelR, We're happy to hear that you're enjoying your game and movie time with your new TV. We appreciate your feedback and thank you for choosing Sony. Erin
sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and great salesman and very knowledgeable and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, EstefanitamV! Enjoy and thanks for choosing Sony. -Craig
Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sales experience. Very much improved compared to my last experience at this location (Westminster, CO).HAPPY c
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiancaC,
Awesome! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
My Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the Sony even more . Very Crisp resolution and i love the contrast of the color. Nice to watch movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavemarkM,
Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Sony still has it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were about to buy a Samsung but decided to have a look at the Sony as well. The Sony won out this time. Great TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaB, You've made an excellent choice! We're truly delighted that your purchase went well and you appreciate everything about this great TV. We always strive to deliver the best picture quality with our TVs. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you so much for choosing Sony! -Jess
Eco power and picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice..the eco power situation is a lil weird because it effects the overall picture quality...but overall nice!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LelandH, We appreciate your feedback. We are happy that you like your new Sony BRAVIA 4K smart Google TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent