Customer Ratings & Reviews

Hi Doug,

You made the right choice! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi DhanyaT,

Thanks for sharing your review and experience with the X90L. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Performing a power reset may also help resolve those issues. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00159487

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi CarmenG, thanks for choosing and purchasing our newest product! We understand your feedback regarding the sound quality of the X90L. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Please check this link for more details:

https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html?hl=sound+quality

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing SONY. ~Earl

Hi FreddyR,

Great! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi JonE,

Thank you for choosing and purchasing our BRAVIA XR X90L LED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV. Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves. Please check this article on how to resolve your issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/articles/00184183

We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR65X90L

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hello SusieQ,

Thanks for bringing this out to our attention.

We're truly sorry to hear about the ongoing issues you've experienced with your 65-inch X90L. It's definitely not the experience we want for our customers–especially after having such a positive history with your previous Sony TV!

We understand how frustrating it must be to have multiple replacements and encounter persistent problems like the need to constantly reboot. This is certainly not typical performance for our products.

To prevent your TV from randomly rebooting, ensure that it has the latest software update downloaded and installed correctly. Additionally, disconnect any external devices, such as cable boxes, gaming consoles, or streaming devices like Fire Stick or Roku. After doing this, test your TV to see if the rebooting issue persists without any external connections.

If you're still facing any issues, please reach out to us at socialsupport@am.sony.com for personalized assistance. Kindly include you name, Best Buy username, TV’s model number, issue and telephone number. We’re here to help!

Thanks for giving Sony the opportunity to change your experience.

Sincerely,
Jenn.

Hi MichaelW, Fantastic! We're delighted to hear you appreciate the excellent brightness level of your Sony X90L. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony! -Sam

Hi Valeriz,

You made the right choice! We're glad that you are enjoying the responsiveness of the TV. Thank you for choosing Sony!

-Ralph

Hi DebbieM, Thanks for sharing your experience with us. We're sad to hear that you are not happy with the picture quality of the TV.

When watching a movie (720x480) or another video source with SD quality on an HDTV (1920x1080), upscaling the video to something resembling 1920x1080 can cause the quality to look poor. The same condition exists when watching HD or lower content on a 4K TV.

Kindly check the link below. There are information that can help better explain the situation you're having and steps you can take to improve your viewing experience.

https://www.sony.com/electronics/support/articles/00026355

We also apologize for the remote. We take this as feedback as it can help us in the future.

Hope this helps. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi RandallH,

Thank you for telling us about your experience with your BRAVIA XR X90L. Your feedback regarding the sound quality is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you.

The sound quality may improve if you change it in [Sound] under [Settings].
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Sound] — and adjust [Sound mode] or [Sound customization].

For more information, please visit the link here: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html

Despite your concerns, we're happy that you like most of the features of this TV. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi MaryanneF, Thanks for sharing your experience with us. We're glad you like the TV. We're sorry to hear that you have some concerns during the installation. To connect your TV to your internet, kindly check the link below. https://helpguide.sony.net/tv/kusltn1/v1/en-003/10-01.html Make sure to follow the steps depending on your type of connection. As for Spectrum, unfortunately it is not available through the Google Play store however you can use Google Cast to display from a external device like a phone or tablet to your X90L Google TV. Hope this helps. Enjoy and thanks for choosing Sony. -Craig

Hi KeithW, We regret to hear about the freezing issue that you're experiencing with your Sony X90L. This is definitely not the news that we would like to hear. Let's try to isolate and resolve your concern by following the troubleshooting steps on this link:

https://www.sony.com/electronics/support/articles/00167132

https://www.sony.com/electronics/support/articles/00141896

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AlonzoM, great! We're glad you like our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi MichaelL,

We regret to hear that you are not satisfied with the TV. Unfortunately, the X90L does not have Picture-in-Picture (PIP), Picture & Picture (P&P), or Twin Picture (split screen) capability. These features aren't included with this TV model as well as 2021 or later Google TV/Android TV models, and X75H series. However, similar functionality may be available through a third-party service or channel for sports, videos, etc. Check with your cable or satellite TV provider for options.

You will still enjoy the new features of this amazing TV. For more information, please refer to this link:

https://www.sony.com/electronics/support/articles/00256290

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi AlishaM,

We are really sorry if you had encountered a network connection issue with your XR65X90L and it needs to be replaced. This is certainly not the experience we were hoping you would have. Please be assured that we take this very seriously and continuously strive to improve our products. We are hoping that you'll have a great experience this time with the replacement TV. For any network connection issues with the TV, we always recommend performing our suggested troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00184183
https://www.sony.com/electronics/support/articles/00151038

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi JackelynT, We're sorry that you are not impressed with the TV's picture quality. We hope that you'd still consider our product in your future purchases. Thanks and regards, -Craig

Hi OdusS,

We apologize if our XR65X90L didn't live up to your expectations. This is certainly not the news we'd like to hear from you. The picture quality usually depends on the signal and content. You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. While we are not sure what device/streaming application you are watching, you may try adjusting the picture settings of the TV according to your preferences and see if it improves your overall viewing experience. For instructions, please refer to the following links:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00190409

I hope this helps.

With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.

Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi AllanS,

Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your BRAVIA 8 TV not working properly after 78 days from the purchased date. This is not the buying experience that we want our customer to have. We'd like to review your file to know a little bit more detail about the situation you faced with the TV and best assist you. Many issues can be fixed without a repair.

If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.

https://www.sony.com/electronics/support/articles/00153674

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess