Customer Ratings & Reviews

Hi JoseC, It's great to hear that you were assisted well by our local dealer. We hope that you also like your new Sony TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent

Hi CraiglA,

That's great! We're glad to hear that the TV fits well with your space. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi RobertT, we're glad you love our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi Lety, We are glad to hear that. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent

Hi JamesR, incredible! We're glad you like our newest TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi AnthonyA, we're glad you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi Shoe, we're glad you are happy with your new TV! With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! ~Earl

Hi IRNas,

Perfect! We're glad that you enjoying this amazing TV. It's also great that you were assisted professionally. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Thank you for your feedback, MichaelB.

We are so sorry to hear about the Wi-Fi connectivity issues you've been experiencing with your XR-65X90L TV. This is certainly not the reliable experience we aim to deliver, and we understand how frustrating it is when a great TV is hindered by this kind of problem.

We want to help you get this resolved before you consider returning it. Many Wi-Fi issues can often be fixed with a few simple troubleshooting steps. We highly recommend you try the following:

Power Reset: Unplug the TV and your Wi-Fi router from the power outlet for about 60 seconds, then plug them both back in. This often resolves temporary network glitches.

Check Placement: Ensure the TV is not too far from your router and that there are no major obstructions (like thick walls or large metal objects) in between.

Update Software: Make sure your TV's software is up to date, as updates often include bug fixes for connectivity. You can check for updates in the TV's settings menu.

If these steps don't help, our support team is ready to assist you further and can walk you through more advanced troubleshooting. Please contact them directly at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thank you again for your valuable feedback and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi AbdinJ,

Fantastic! We are extremely pleased to hear your satisfaction with the amazing performance of your XR65X90L and that you'll getting another one. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi GaryG, Thank you for taking the time to provide us with your feedback. We're sorry to hear that the picture quality of your Sony X90L did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. There are various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Sony TV. You may refer to the link below for more information about the picture adjustment settings of the TV:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

Should you need further assistance, may we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65X90L:

Sincerely,
Sam

Great! We're happy to hear that you're satisfied with your purchase, LynnS. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. With Acoustic Multi Audio, it feels as though the sound is coming from the right place in the scene, precisely matching the visuals. Thank you for choosing Sony. Erin

Hi RomeoE, we're glad you like the our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi Chub, We are thrilled to hear that you are very satisfied with your Sony BRAVIA TV. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent

Hi MatthewH,

Fabulous! We are thrilled to know your satisfaction with the amazing performance of your new XR65X90L. We are also glad that you are satisfied with the fast delivery of Best Buy. With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi ODG9,

We regret to hear that you were not completely satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to keep the software version of the TV up-to-date. When using an antenna, it must be connected properly. The type of reception that you'll receive will depend on the antenna type that you're using and how far a particular station is. The TV has a [Motion] setting to help you adjust the picture quality to your needs. Resetting the TV to factory settings may also help resolve those issues.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

We're sorry to hear about the Google TV issues you're experiencing with your Sony X90L and it had to be returned. This is definitely not the news that we would like to hear. Google TV-related issues can be resolved by updating the TV's firmware to its latest version. But if you still have the unit and need further assistance, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Sam

Hi LudlamR, we're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi MichaelL, awesome! We're glad you love our newest TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi DBLC,

Thank you for the review and we're glad to hear that you like the TV. Your feedback is greatly appreciated. See a vivid, crisp picture while you watch and game, all powered by the intelligent Cognitive Processor XR™. Full Array LED and XR Contrast Booster precisely controls zones of LEDs expanding the contrast range for deep, detailed blacks and increased peak brightness. HDMI 2.1 VRR, 4K120, and ALLM support lets you unlock the full potential of your favorite games for smooth and clear gameplay. Thank you for choosing Sony!

-David