Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 10187866
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv seems excellent so far. But problem with delivery instructions. What Kevin and Daniel had for instructions on the delivery slip was not what was agreed upon and written up with the salesman.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonKing,
Thank you for the purchase! We're glad to hear that you like the TV. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Fair purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great. Motion not as good as expected especially for 120 hrz tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, user410015!
We are thrilled to hear your satisfaction with the amazing picture quality of your XR65X90L. We are sorry if the motion of the TV didn't live up to your expectations. While we are not sure what audio-video device or streaming application you are using, you may try configuring various settings related to the TV display, especially the Motion settings which refines moving images and optimizes picture quality based on video content and see if it improves your overall viewing experience. For more details, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00190409
https://www.sony.com/electronics/support/articles/00153243
I hope this helps.
With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.
If there's anything we can do to help or you may need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Best Buy was easy to deal with. Black Friday deals didn’t seem much better than regular deals but the price was fine. TV looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user544029,
Thanks for sharing your 5-star review and experience with the X90L. We're glad that you are enjoying this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Run away from this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are 2.5 yrs out, but should have acted sooner. This is a problematic model. Less than a month after purchase it froze and had to have a service call…should have returned right then. Has done this periodically over that time, but is now freezing daily. You cannot even turn the TV off while frozen, you have to unplug it. Picture is great when on, but for $1k I expect better from Sony in terms of reliability. Visiting Best Buy today to see what my options are as a Geek Squad member.
No, I would not recommend this to a friendGreat Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart TV that has all you need for the best entertainment experience. Especially when paired with a soundbar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Great! We're thrilled that you are enjoying this amazing TV and how it works well with your home entertainment system. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
New Sony 65”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV and so glad we finally replaced our Vizio. I’ll stick with Sony forever!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user708587,
You made the right choice upgrading to the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
Sony 65’
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get a new TV due to a mess up in a repair BUT I absolutely love my upgrade !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We are glad to hear that your absolutely love your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase. Enjoy! Vincent
Good tv sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a very good television quality price I have had time to have it and I have no complaints so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, We are glad that you lke the quality and price of your Sony BRAVIA TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent
tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I currently have a Sony 65x75k would this be a major up-grade tv as for as picture and performance?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardS, yes! We hope you enjoy our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl
65" Sony Bravia, 4k
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV! Fills the living room perfectly!!! Sound is outstanding as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user218575,
Awesome! We're glad that you like the size, sound, and picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Sony Bravia 65”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We always buy Sony. Hoping this one will be as good as our past ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user667029,
You've definitely made a great choice! With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.
Thank you very much for your purchase and for always choosing the best brand, Sony!
- Romeo
The best of the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ir’s an amazing tv the best I will say definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM,
You made the right choice with the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
Sony TV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV picture is great for the price, however the the TV sound is subpar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryH,
Thanks for sharing your review and experience with the X90L. We're glad that you like the picture quality of the TV. Your feedback about the sound quality is greatly appreciated. For optimum performance, make sure to install the latest software version of the TV. Sound quality may also vary depending on the source content. You do have the option to adjust the sound settings of the TV to tailor-fit the sound quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html
Additionally, you can take your listening experience to the next level by connecting a Sony soundbar. We recommend the Sony HTA7000, HTA5000, HTA3000, or HTS2000.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Duped Twice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV a little over a year ago for $2,500 within a short period of time, a week, I had to use my warranty because the TV was glitching. Best Buy replaced the TV immediately because I paid $200 for the warranty. I did not renew the warranty after 1 year and the TV stopped working completely. I called Best Buy and Sony and no one would assist me. Most TVs even cheap ones last more than a year. I am extremely disappointed and curious as to whether my replacement was in fact a used television.I will regret this purchase for the rest of my life! I’m shocked as to how it has such a high rating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello HugoD,
Thank you for considering Sony products. We sincerely apologize for the inconvenience you’ve encountered with your television. We understand how frustrating it must be to deal with glitches, especially when your XR65X90L TV has stopped working entirely. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To help us better understand your situation and explore how we can assist you, please reach out to us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Case number:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Beware Best Buy Tricks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great in the store. Best Buy however provided terrible service. I purchased this product online during the black friday sale. Since i am a total tech member they also install it as part of the membership. I received a confirmation for delivery and install date. A few days later on Tuesday after all the sales they sent me an email canceling my order, When i reached out they told me the installers noticed a scratch on the screen so they canceled...except why would they be opening my TV 3 days before delivery. The second rep told me the store manager canceled it. The third said it was an avilability issue. All three said i can purchase the TV again at todays higher price. Buyer beware.
No, I would not recommend this to a friendWorst Sony i ever own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going on just under a year of owning a 65 inch! Still paying on it with the best buy 0 interest plan. Sound goes out and it just freezes between comands. We have our TV above fireplace and the only way to reset it is to unplug it. Our plug in the attic. I having to climb in the attic several times a month to reset it.
No, I would not recommend this to a friend