Customer Ratings & Reviews

Hi there,

It is a true pleasure to hear that the BRAVIA XR8B is hands-down the best TV you've ever owned! Your description perfectly captures the cinematic experience we strive for with our OLED technology: "such rich colors that pop without blinding you." That is the magic of the OLED panel working with our XR Processor to deliver a cinematic experience.

Thank you for choosing Sony!

Best regards,
Dominick

Thank you for sharing your balanced and insightful review, TechGuy!

We are pleased to hear that you are enjoying the beautiful picture and the typical OLED performance of your K-65XR8B. It is rewarding to know that you recognize the TV as a strong choice at its price point, delivering the quality display you expect from Sony.

We also appreciate your candid feedback regarding the responsiveness of the menus and controls. We understand your observation that the performance feels sluggish compared to your prior-generation, higher-end Sony OLED and even a recent LED model. We are continuously working to optimize the speed and fluidity of our Google TV interface, and user feedback like yours is valuable as it helps us prioritize improvements for future software updates and product design.

Thank you again for your loyalty to Sony and for providing this detailed comparison of your experience across different models.

Best regards, Gus, Sony Social Media Team

Hi Tiana,

That is an excellent summary of the BRAVIA XR8B OLED 4K HDR Google TV! We're proud of how this model delivers on all those key aspects, from the pure blacks and vivid colors of the OLED panel to the incredibly smooth action powered by the 120Hz refresh rate and our Cognitive Processor XR. It's designed to bring the creator's vision to life.

Thanks for choosing Sony.

Best regards, Eliab

Hello Sawmill!
Thank you for sharing your feedback on the K-65XR8B TV!
It brings us great joy to hear that you are so pleased with your purchase and that you're finding the color and detail to be amazing.

We hope you also get to take full advantage of other features, such as Acoustic Surface Audio+, where the screen is the speaker for sound that perfectly matches the action.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi NowDadofCollegeKid,

Thank you for the fantastic 5-star review! It's a true pleasure to hear you are loving your new Sony - BRAVIA 8. It's wonderful to hear that the unboxing process was so easy and that the on-screen setup was straightforward. We're especially happy that you've noticed the stunning picture quality, which is powered by our XR Processor. This technology intelligently optimizes every scene, and as you've noticed, it makes a huge difference on things like baseball games, where the clarity and motion are critical.

And you've perfectly described one of our favorite features: Acoustic Center Sync with the remote. It's designed to deliver the best possible sound from your viewing position, making the experience truly immersive.

We're thrilled you're happy with your purchase, and thanks for choosing Sony!

Regards,
Dominick

Hi Pavelaw,

We are truly heartened to learn that your new Sony XR8B is the best TV you've owned! Hearing such high praise, especially from someone with your long experience and keen eye for quality thanks to your background in photography, means a lot to us. It's wonderful that you've been a loyal Sony customer since the 1960s, and we're glad this latest upgrade impressed you with the great difference six years of technology makes.

We really appreciate you choosing Sony again!

Regards,
Dominick

Thank you for the fantastic review, Drock!

We are absolutely thrilled to hear that your K-65XR8B TV is delivering the premium experience you expected, highlighting the very deep blacks and the vivid picture quality. It's incredibly rewarding to know that you consider it one of the best OLED TVs on the market!

We specifically engineered the XR8B series to deliver exceptional contrast and brightness, and your feedback is a wonderful validation of that effort. We're also glad you're finding the built-in Google microphone convenient for seamless use.

We appreciate your strong recommendation and thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello DanielSA,

Thank you for choosing Sony!

It's a true pleasure to hear that you’re enjoying the great picture and advanced AI features of your K65XR8B TV. We appreciate your honest feedback about the handshake with older Sony sound bars and the power-saving mode—it helps us understand your experience better. Thank you for sharing your thoughts, and we hope your overall viewing continues to be enjoyable.

Best regards,
-Fred

Hi JulioW,

We are ecstatic to learn that you are enjoying the strikingly beautiful picture quality of your Sony XR8B! It's excellent that you noted the improved visuals after calibration, confirming the display's potential. We certainly recommend two people for setting up larger models for safety, but we are impressed that you were able to manage the assembly of the 65-inch model solo!

We appreciate your honest assessment of the integrated audio. While the internal speaker system is designed for clear dialogue and impressive acoustic detail, you are correct that adding an external soundbar or home theater system is recommended for the deep, room-shaking bass of loud cinematic content.

Thank you for choosing Sony for your premium viewing experience!

Best regards,
Dominick

Hello Adamoni,

Thank you for choosing Sony!

We’re honored to learn that you now own four of our TV models. We sincerely appreciate your continued loyalty and are pleased to hear that the K65XR8B excels in picture quality, sound performance, and offers a responsive, user-friendly interface. Delivering this seamless, premium experience is at the core of our commitment to customers like you.

Best regards,
-Fred

Hi Hockeyfan,

Thank you for the detailed and generous 5-star review of the BRAVIA XR80!

We are absolutely thrilled that the TV's performance is exceeding your expectations. It's fantastic to hear you find the picture "absolutely amazing" and that the integrated sound is so good you may skip the sound bar—that speaks volumes about the quality we build into every unit. Your comments about watching movies and the amazing hockey viewing are exactly what we strive for!

We also appreciate your honest feedback regarding the user interface. We are constantly working to streamline the Google TV experience, and your perspective as a long-time Sony user is invaluable.

We appreciate you being part of the Sony family!

Regards,
Dominick

Hi techguy11!
We feel privileged to know you're enjoying the television so much, even after just a few weeks!
It’s fantastic to hear that the picture quality is great and that you found the setup so easy.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi Ecoboost,

That is fantastic! We are delighted to hear you are impressed with the amazing picture, popping colors, and good sound of your first OLED, the BRAVIA XR8B.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Sam7,

Thank you for the glowing 5-star review! We're immensely pleased to hear you're enjoying your new Sony XR8B OLED TV. It's fantastic that you're impressed with the color and upscaling, especially when compared to other similarly priced OLEDs. We're also glad you find the Google TV OS to be a superior experience. We've worked hard to create a user-friendly and powerful operating system that truly enhances your viewing.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Livinglife,

That is fantastic feedback! Thank you for the five-star review of the BRAVIA XR8B.

We couldn't agree more—it truly is a spectacular OLED! We are thrilled to hear that the color accuracy is what stands out the most to you and your fellow movie and TV buffs. We engineered our BRAVIA TVs to deliver that precise, true-to-life color, ensuring an exceptional viewing experience for everyone in your house.

Thanks for being part of the Sony family!

Regards,
Dominick

Hi RickC!
Thank you very much for this great review of your K-65XR8B TV!
We are delighted to hear how impressed you are with the great picture and especially how easy the setup was. It's fantastic to know that the integration with your Roku device is working so smoothly.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi TaylorR,

We are truly heartened to learn that you are so happy with your new BRAVIA XR8B! It is great to hear that your research paid off and that you were able to secure such a fantastic deal during the Black Friday sales. We designed this OLED to be a powerhouse for both cinematic viewing and next-gen gaming, so we are thrilled to know it is working perfectly with your PS5 Pro and streaming apps.

Thank you for making Sony the centerpiece of your gaming and entertainment experience.

Regards,
Dominick

Hi ArtG,

That's fantastic! We are thrilled to hear you're enjoying the great picture quality, excellent sound, and easy setup of your BRAVIA XR OLED TV.

Thanks for choosing Sony.

Best regards, Eliab

Hi JeanL,

We're thrilled to hear how much you are enjoying your new XR8B. Providing a top-tier viewing experience with great picture and sound is what we strive for, and your positive review is a great motivator for our teams.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JasonJ,

We are sorry to hear about the low volume output you are experiencing with Bluetooth speakers on your new BRAVIA XR TV. This behavior is sometimes caused by a volume normalization or dynamic range setting.

Please try navigating to the Sound Settings menu and look for Advanced Settings (or Audio output), then find and change the Dynamic Range setting from Standard to Compressed. Compressed mode increases the overall audio level, which should significantly boost the Bluetooth output without needing to use volume 70+. If this does not resolve the issue, un-pair and re-pair your Bluetooth speakers.

Thanks for choosing Sony.

Best regards,
Eliab