Customer Ratings & Reviews
- Model:
- K65XR8B
- SKU:
- 6642165
Rating by feature
- Picture Quality
Rating 5.0 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality and simple user interface of the 65" Class BRAVIA XR8B OLED 4K HDR Google TV. The OLED quality and deep blacks are also impressive features. However, some customers have noted that the brightness may be too low for certain rooms.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Sony OLED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV turns off in the middle of watching and reboots with SONY and Google. The picture is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyR,
Thank you for your feedback on the BRAVIA XR8B. We are very pleased to hear that you are enjoying the great picture quality, but we certainly understand your frustration with the TV turning off and rebooting unexpectedly—that is not the experience we intend for you to have.
To help resolve this unusual behavior, please attempt the following troubleshooting steps:
1. Update Software: Ensure your television is running the latest software by going to Settings > System > About > System Software.
2. Disable BRAVIA Sync: Temporarily turn off the BRAVIA Sync function by navigating to Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync control set to off.
3. Enable Simple IP Control: Turn on the Simple IP control feature in Settings > Network and Internet > Home Network > IP control > Simple IP control.
If these steps do not stop the unexpected restarts, we strongly recommend reaching out to our dedicated technical support team for further assistance and diagnosis:
Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We appreciate your patience and look forward to getting this resolved so you can fully enjoy the incredible picture quality of your BRAVIA XR8B.
Thank you for considering Sony products!
Best regards,
Dominick
Reasonable price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV, easy to install. Can adjust the heights.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Kenny.
We are so pleased to hear that you think your new K65XR8B television is awesome. It's wonderful to know that you found it easy to install and that you're taking advantage of the adjustable height feature. We designed this TV with flexibility in mind to ensure a perfect fit in any home, so your feedback is very rewarding.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sorry and lousy app TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the sorriest TV I think I have ever owned. I can’t seem to get much to work right on it. It won’t let me sign in at all and I am putting the correct passcode in. I downloaded an app and watched about an hour and a half of 3-30 minute shows, and then went to buffering and the screen turned black, and now every time I open that particular app, the screen stays black, but doesn’t buffer anymore. I don’t understand why the app worked before, but it doesn’t now. I hooked up a DVD player to it, put in a disc, turned on the DVD player, pressed the input button on the TV remote control like I’m supposed to, and nothing happened. As far as I’m concerned these app TV’s are absolutely worthless and useless in my opinion and experience of them, and I would not recommend them to anyone. I have had nothing but trouble with this thing ever since the Best Buy Geek Squad set it up for me and not too much works properly on it. I’ve hooked the accessories up properly and can’t get it to show up on the TV at all. I sign in correctly and it won’t let me sign in. I just have to say, these app TV’s are really sorry in my honest opinion. I even had a Best Buy supervisor to print me off some instructions on how to operate and navigate the thing and that’s not even enough.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH,
We are truly sorry to hear about your frustrating experience with your K-65XR8B television. Dealing with new technology can certainly be challenging, and we understand how disappointing it is when a product doesn’t work as smoothly as expected right out of the box.
We want to help get your TV running properly so you can enjoy the incredible picture quality the BRAVIA series is known for. We have compiled troubleshooting steps below that should resolve these specific issues you're dealing with.
For App & Buffering Issues:
1. Power Cycle the TV: To clear out any temporary software glitches, please restart your TV by unplugging it from the power outlet for two minutes, and then plug it back in.
2. Check Network Strength: If an app starts buffering, the Wi-Fi signal may be weak. Please confirm your TV is connected and getting 'excellent' strength by navigating to Settings > Network and Internet.
3. Update TV Software: Ensure your TV has the latest updates for stability by selecting Settings > System > About > System software update.
4. Clear App Cache & Data: Since the app used to work, clearing its stored data often resolves the issue. Go to Settings > Apps > Search for the app > Select it, then look for Clear Data and Clear Cache, and press OK.
For Input Selection (DVD Player):
The correct way to switch to your DVD player is crucial:
- Press the Input button on your Sony remote control (the button typically has a TV icon with an arrow pointing to the right).
- A list of inputs will appear on the screen. You must then use the directional pad to select the specific HDMI port your DVD player is plugged into (e.g., HDMI 1, HDMI 2) and press the OK button to switch the screen over.
For Sign-In Issues:
We recommend carefully double-checking your password entry. Most sign-in issues are resolved by ensuring you are respecting the exact capitalization, lowercase letters, numbers, and symbols of your password or user ID.
If you require personalized, step-by-step guidance through any of these troubleshooting steps, or if the issues persist, please reach out to our dedicated technical support team directly. They specialize in walking customers through navigation and setup:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for giving us the opportunity to assist you. We really appreciate you considering Sony products!
Regards,
Dominick
- Pros mentioned:Black level, Picture quality
Solid!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up as the first TV that’s above the basic brands for our household. In a room with little light, it’s absolutely perfect. Amazing colors and beautiful blacks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heyitsd,
Thank you for your wonderful 5-star review of the Sony - BRAVIA XR8B! It brings us great satisfaction to hear that your first step into a premium TV has been such a rewarding experience. The BRAVIA XR8B is designed to shine with vivid colors and deep blacks powered by the Processor XR. We're so glad it's delivering the perfect viewing environment for your home, and we truly appreciate you sharing your experience.
Thank you for choosing Sony!
Regards,
Dominick
