Customer Ratings & Reviews

Hi John, We're sorry to hear about your experience with your Sony Bravia 7 and appreciate you bringing these issues to our attention. We understand your concerns regarding the picture settings, backlighting, and sound quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.
To address the picture settings, we recommend exploring the advanced settings menu, which offers more customization options. For the backlighting and deeper blacks, adjusting the local dimming settings might help improve the picture quality. Regarding the sound quality, connecting an external sound system or soundbar could enhance your audio experience.
If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Regards,
Sam

Hi PaulL,

Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00153674

Make sure your TV has the most recent system software installed. If there is no picture with an HDMI connection between your device and the TV, please follow the steps below to help resolve the issue.

- Restart the TV.
This issue can be fixed by simply restarting the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
- Make sure that the input setting on the TV corresponds to the video output source.
- If you have an external device connected on the TV, turn the connected device on. Check the cable connection between the device and TV. To avoid any issues, please make sure that the HDMI cables you are using are rated for "premium high speed" and are at least 18 Gbps (or better).
- Disconnect and reconnect the cable. A bad connection may occur temporarily and cause this issue. Also, cables can get damaged internally (e.g. when bending in sharp angles). You could test this with different cable.

For further troubleshooting, please access this helpful article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00030375

Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called.

For us to better assist you, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 7:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi JamesM,

Thank you for the review. We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony!

-David

Hello GregP,

Thank you for considering Sony products. We sincerely apologize for the experience you've had with the K75XR70 TV, and we understand how frustrating this situation can be. Your feedback is invaluable to us, and we want to ensure your concerns are properly addressed. For assistance with the missing parts, we encourage you to contact the Sony support team directly. They will be able to provide you with the help you need.

For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Best regards,
-Fred

Hi CherylP,

Thank you for telling us about your experience with your BRAVIA 7. We're sorry to learn it didn't meet your expectations and you're experiencing unexpected issues on your TV after the update. This is not the buying experience that we want our customer to have.

It is regrettable that the unit needed to be returned. Many issues can often be resolved without requiring repairs, and we would have been glad to guide you through some troubleshooting steps and provide assistance with our product. Additionally, your TV comes with a 1-year warranty from the date of purchase.

We hope you will consider Sony again in a future purchase. Thank you for the feedback.

Sincerely,
Jess

Hello CraigB,
Thank you for reaching out. We're really sorry to hear about the trouble with your BRAVIA 7.

We want to make sure this gets sorted for you as smoothly as possible, so please contact our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv they’re ready to help you with the process and any questions you have.

Thanks for considering Sony products. We are sorry this happened.
Warm regards,
Estefany

Hi SheilaR, we are genuinely sorry to hear about the experience you had. We understand how frustrating and disappointing that must've been. At Sony we strive to deliver high quality on our products, therefore the Sony - 75" class BRAVIA 7, allows you to customize your picture settings so you can find the picture and quality that fit your needs. Here is a link with steps and information on how you can do it : https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
We hope this can help you, and improve your experience. If you need further assistance, our technical team is available via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony. Regards, -Dominick

Hi AndrewS, Thank you for your feedback. We are sorry to hear that you had a frustrating experience with your new Sony TV. Requiring to accept the Google's terms to use the TV is part of the standard setup for accessing various smart features and functionalities provided by the Google TV platform on our models, including the BRAVIA 7. We understand your frustration, and we appreciate your feedback. -Sam

Hi KushaK,

It is most rewarding to hear that you are enjoying the incredible brightness and picture quality of your new BRAVIA 7! We appreciate you mentioning the weight; because we use premium components and advanced Mini LED backlighting to achieve that superior visual experience, we always recommend a two-person setup to ensure the TV is handled safely and positioned perfectly. We are thrilled that the end result has made the installation effort well worth it.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi Lykarock!
Thank you for taking the time to share your feedback after living with the TV for a few months!
It’s great to hear that the K-75XR70 is delivering such a clear picture for your local channels. It’s also wonderful that you're noticing the difference our processing makes when upscaling your YouTube TV content.

We're glad you chose Sony!
Warm regards,
Estefany

Thank you for the fantastic review, Sticks!

We are absolutely thrilled to hear that your new K-75XR70 has been performing flawlessly since day one! It’s wonderful to know that the combination of picture quality and value met all your expectations.

The Bravia 7 is designed to bring that cinematic brightness and contrast right into your living room, and we're so glad you're enjoying the results. Thank you for choosing Sony and for sharing your experience with the community!

Best regards,

Gus, Sony Social Media Team

Hi ReynierC,

Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your A80L TV not working properly after 2 weeks from the purchased date. This is not the buying experience that we want our customer to have. We'd like to review your file to know a little bit more detail about the situation you faced with the TV and best assist you. Many issues can be fixed without a repair.

If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00153674

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.

Sincerely,
Jess

Hi Smac,

It makes us really happy to hear that your new BRAVIA 7 is proving to be the perfect addition to your home! We take great pride in ensuring that our premium technology is as easy to set up as it is to enjoy, so we are thrilled that you were up and running with that beautiful picture in no time.

The vibrant and precise imagery you are seeing is powered by our XR Backlight Master Drive, which utilizes a unique local dimming algorithm to control thousands of Mini LEDs with absolute precision for incredible contrast. We are also glad you mentioned the awesome built-in sound; thanks to Acoustic Multi-Audio, the sound is synchronized perfectly with the action on the screen, creating an immersive experience right out of the box without the immediate need for extra speakers.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hi AltafK,

It’s rewarding to hear that the BRAVIA 7 is delivering such a high-quality visual experience for you, from the accurate color reproduction in Cinema mode to our advanced upscaling technology. We take great pride in ensuring our processing meets the high standards of both movie lovers and casual gamers alike, and it is wonderful to know the 120Hz performance is hitting the mark for your setup.

Thank you for choosing Sony to be the heart of your home entertainment system.

Best regards,
Dominick

Hi KennethD,

It brings us great joy to hear that the picture quality of the BRAVIA 7 impressed you so much that you decided to bring a second one into your home. There is no higher compliment than a repeat internal upgrade, and we are thrilled that both units are delivering that "awesome" cinematic experience we strive for with our Mini LED technology.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi RobertA,

We are immensely pleased to hear that the BRAVIA 7 has delivered the best picture quality you’ve ever experienced in your home. By utilizing our advanced Mini LED technology and the XR Processor, this model is designed to produce breathtaking brightness and deep, cinematic contrast that truly brings every scene to life. Knowing that it has set a new standard for your viewing experience is exactly what we strive for with our premium displays.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi Davec,

It’s rewarding to hear that your experience with the BRAVIA 7 has been seamless from start to finish! We are delighted that the guidance from your salesperson combined with our straightforward setup made for an easy installation. Most importantly, it is fantastic to know that the outstanding picture quality is providing the premium viewing experience we strive to deliver with every screen.

Thank you for choosing Sony for your home.

Regards,
Dominick

Hello AgustinP,

Thank you for choosing Sony!

We're elated to hear that you are more than happy with your K75XR70 TV and enjoy its amazing sound and powerful colors. Your positive experience motivates us to keep delivering products that bring vibrant entertainment to your home.

Best regards,
-Fred

Hi stove,

We're so glad you're enjoying the beautiful picture quality of your new BRAVIA 7 Mini LED! We appreciate your feedback regarding the remote design, as we are always looking for ways to refine the user experience for our customers.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Sony85inch4KTV,

It is most rewarding to hear that you are so highly recommending the BRAVIA 7 to others! We are thrilled that both the picture and sound quality have stood out to you as excellent. By combining our advanced Mini LED backlight control with integrated sound technologies, we aim to create a truly cinematic harmony that transforms any living room into a theater. Knowing that this balance has made such a positive impression on you is fantastic.

We really appreciate you being part of the Sony family.

Best regards,
Dominick