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Sony - 75" Class - LED - X940E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 248 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    For those curious about motion blur

    Posted
    pastorgordo
    • My Best Buy® Elite MemberElite Member

    To set a frame of reference, i upgraded from a 75 inch Sony 940d. Kept going back and forth between the 75 in 900e and 940e and ended up going with the 940e. Compared to the 940d this set is an upgrade in almost every way. It is WAY brighter (probably will need to turn down the brightness for some content) and the blacks are much blacker and much better local dimming. I do not know if the perfect blacks that OLEDs offer have any perceivable advantage over this set. The Android UI is faster and more responsive too. The thing that initially concerned me from the reviews on this set was the motion blur as i am pretty sensitive to it. In short, the motion is not as good as the 940d was. I am a big fan of the smooth soap opera effect and have found that turning that on magnifies the motion blur. For movies I leave MotionFlow off and set Cinemotion to High and notice very little blur, but do not get the smoothing effect I typically prefer, but it looks good. For DirecTV, i actually was able to clear up the motion considerably by turning down the contrast to 90, Backlight to Max and in the motion settings I use Custom and set Smoothness to 4 and Clearness to 1 and Cinemotion off. This does darken the screen a little but the screen is way too bright for DirecTV anyways at full brightness and this does add a little smoothing and eliminates most of the blur. So does it have motion issues? Yes, can they be cleaned up dramatically with the correct settings? Yes. Will you be able to get the buttery smooth motion without any smearing or artifacting like with the new 900e? No, but i think the HDR peak brightness and UNBELIEVABLE local dimming win out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent 75" TV

    Posted
    FJCNCVR
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased this set in August to replace a Projection Hitachi 65" system that had a great life of 15 years. Performed quite a bit of research from the internet and at Best Buy examining the various models. As others have stated if you want a 75" screen the LED is currently a more cost effective option than OLED. I had Best Buy Geek Squad deliver/install the set and mount on the wall. It definitely is a multiple person install to wall mount The overall picture and upscaling is excellent. I have been able to view many different source formats using the builtin apps for Netflix, Amazon and YouTube where the quality with a fast internet connection works very well. A little warning that streaming UltraHD can really increase your internet data usage. Watching several hours increased mine from 300 GB to 600 GB in one month. UltraHD and Blu-Ray discs from XBox OneS also are very detailed along with the great sound. I did connect via wired Ethernet instead of wireless for more consistent performance. When viewing UltraHD content you can really see a difference and it can sometimes be mesmerizing. I did try the HDMI setting that handles HDR content and you can see the difference in color pretty easily when HDR is enabled.. YouTube also has a number of 4K videos that demo the beautiful color reproduction and Atmos sound. I did purchase a Sony receiver as well and used the HDMI3 with ARC for the sound. Setup the sound for Atmos configuration and the ceiling speakers really fill out the sound field. I found that when using Comcast Xfinity box it appeared to work best if I set the HDMI output to 720P instead of the higher resolution/framerate and allowed the Sony TV to handle the upscaling. For me it seemed to help sporting events with fast action like football to appear more fluid. (Using the Football/sports setting as well) Like everything your mileage may vary on your preferences. I would not hesitate to recommend this TV to anyone that wants a higher end TV with a large number of features. Sony appears to have recaptured the "old school" quality and great picture quality I saw years ago

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony is back! Awesome TV

    Posted
    Cannon

    I've bought Samsung TVs for the past 10 or 15 years and always enjoyed them and their features and interface. But This year after doing tons of research and comparisons I decided to give Sony and try. A long time ago I had Sonys before anything in my house but tech changed along with the times and Samsung surged past Sony in quality and features. But after seeing this TV and enjoying the fun of unboxing it, setting it up and the quality and design of this massive TV, I think Sony is back!! I was super impressed with the packaging and attention to detail while unboxing the TV. The quality and design of the panel is fantastic and solid as it should be for the price of this TV. The colors and options with this TV is excellent. In regards to people saying the interface is slow and laggy, I did not experience that at all. Over the years, I've enjoyed the interface of the Samsung TV but I think the Sony is just as good. So don't let that stop you from buying this TV. In regards to the motion. I've seen reviews and comments about this before I bought the TV and I was very nervous. After watching Sports and fast action seems, I rarely see it. I'll put it this way. If you are a hardcore videophile, it could bother you. I'm not sure. But for me the picture is absolutely fantastic. I truly wanted the z9d but let's be honest, at double the price, I didn't see the justification for the price in regards to picture comparison. Is the z9d a better TV, absolutely it is as it should be. It's Sonys flagship TV along with the OLED but I'll take the 940e all day over both of those TVs for the price difference. It has been refreshing to see Sony back and I say that in all honesty. I'm not partial to any Manufacturer by the way

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful picture ... but OS not perfect

    Posted
    Larry
    • My Best Buy® MemberMember

    I was agonizing over a 65" OLED or 75" LCD TV ... not rich enough for a 75" OLED. I decided to go big .... :) Here are my observations so far. I think as others have noted that you better have a good stream for this TV to shine. The 1080p streams show up beautifully. Great contrast and beautiful colors. However ... to really get the sharpness that I'm used to on my smaller 4k TV, one needs a full 4k stream and there is not much out there. But this is not a knock on the TV but it is a bit frustrating for a couple of reasons .... one is the lack of 4k content ... especially local broadcasts. The other is that to stream 4k the network bandwidth requirements are greater. 25mbs is recommended. Mine is currently at 12mbs and the TV struggles to keep up (more on this later) So I'm struggling with the thought of doubling my cable costs to access the minimal 4k content :( ..... But like I said earlier the 1k content is great ... just not spectacular like 4k is. The 75" size will otherwise magnify the faults of the stream. Watching local channels over Dishnet is fair at best. The premium channels like HGTV are better though. Now back to the TV struggling to keep up with my minimal 12mbs bandwidth. I also have a 4k Roku box and a 4k Blue Ray player. When I try streaming the apps on those devices they appear to keep up a better. I configured them to use the same hardwired cable that I used for the TV as well. Talking to the BestBuy folks about that, they believe that the dedicated streaming processors in the other devices are just more capable and so require less bandwidth ... at least that's the theory. So I will not be using the Android TV features of the TV and will continue to use my Roku. Not a show stopper for sure as I prefer the Roku anyway. But this is the reason I give this TV 4 stars and not 5.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great television!

    Posted
    mrbb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had my x940e for about a month and am very happy. It replaced an 11 year old 50" plasma screen so the difference is quite striking! Ultimately the test of any TV is the picture quality. All of Sony's engineering feats such as the X1 processing chip, the full panel backlighting and the upscaling combine to provide the best picture I have ever seen. One of the nicest things for me is that with my Sony receiver, Bravia control and the IR Blaster, I can turn on and control most functions of the receiver and cable box with the TV remote. That might not seem like a big deal but for 11 years I have had to use a universal remote and separately control these 3 main components. I also like the app that is available. Since it operates on wi-fi you don't need to aim it at the TV, and you can always find it, unless you lose your phone. The biggest downside, which applies to any 4k/HDR TV is the dearth of source material. You really need a good internet connection because that's going to be your best source of 4K material, unless you invest in a UHD player. Personally I refuse to buy movies again that I already own on DVD and Blu-Ray. Broadcast is at best 1080i and it will be many years, if ever, before it becomes 4k. Streaming is the best source IMO, but even then there isn't much, and the 4k material that also has HDR is even more sparse. However more material is becoming available every day, and the video processing makes all other source types look great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best 4K HDR TV

    Posted
    Raymin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ll start by saying I’ve always been a Samsung fan until last year when I seen the the 75X850D which was a really nice TV and priced well. Sony has stepped up their game the past two years. The 940E is by far the Best TV I’ve owned and I’ll say out there. I was lucky to get it for four grand when it was on sale. I’ve would’ve bought it regardless. Now the 850D is upstairs while the 940E is in the man cave (basement) which I own the klipsch RP-280fa Running a 7.1 and 5.1.2. I also own ps4 pro, Apple TV 4K, Oppo 203 and an onkyo rz800. And the reason I’m saying all that because I have a lot connected to this tv no problems what’s so ever. The picture is truly amazing and the HDR content blows any tv out there. Now I’ll say oled is marginally better in picture and believe me it’s very close. Because It’s a backlit tv, it’s get very bright which makes 4K hdr look better then oled. It also supports Dolby Vision which also requires a very bight tv to take advantage of the colors. Oled have gotten better but still can’t compete With LED-LCD TVs. I’ve loved this tv from the minute I put it up. Don’t listen to negative reviews out there. I was a little worried but I promise you will be blown away. I play a lot of video games and a die hard packer fan and love watching supports in general. No motion problems or judder what’s so ever. Just go to Best Buy and look at it to believe. I promise you it look as good if not better then displayed at store. My wife was mad at me since my 850d is still a great tv until she saw the picture and that was it. I have 3 kids and this bad boy puts a smile on everyone’s face every time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best TV Ever!!

    Posted
    AAce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After seeing the 75'' 940E on display at BB last year, I wanted it. Even seeing it next to the Z9, I liked the black levels of the 940E better. This TV reminded me of a premium model Sony had, which had big speakers on the side. Only now, they finally got rid of those ugly and pointless speakers. The picture quality on this TV is the best I've ever seen! It looks identical to an OLED, only you won't have burn-in with this model. The screen gets extremely bright, and the blacks are extremely deep. The full pixel array, is amazing, as you get no light bleed at all, no annoying light on the edge of the screen and so forth. I manly watch my 4K Apple TV the most, as Dolby Vision automatically activates the second you turn it on, which looks breathtaking. The amount of details and color is incredible. I haven't experienced any sort of motion blur what so ever. The people who complain about that, clearly have no clue how to change the picture settings from vivid or standard to movie or game mode. I also do a lot of gaming on the TV. PS4 Pro, Switch, Xbox oneS. Again, I get no lag whatsoever and the HDR mode (on compatible games) looks fantastic. The speakers are decent enough, but lets face it, If you're spending this much on a premium TV do yourself a favor and get a decent soundbar or sound system to fully enjoy the experience. That being said, I love everything about this TV, it's fast, looks incredible, and truly is a premium TV. I would definitely recommend this TV to anyone looking for a 75'' 4K TV.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Don't wait to purchase this tv!

    Posted
    dsavage30
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me start off by saying that I usually buy Flagship Tv's every 2 years, always trying to keep up with the latest and greatest technology. I love Tv's and electronics. With that being said, this TV is truly awesome! The craftsmanship of the XBR75X940E is in a class of its own. The edge frame is truly stunning. It's small, sleek, and it allows the screen to seamlessly flow into the edge. I have had many 65" TV's, and have been waiting for the right tv to come out to make the jump to 75". I couldn't have picked a better tv to make the jump. With the full array backlighting on the 75" version, its an incredible experience! The extra 10 inches makes a HUGE difference. The picture quality of this tv is second to none! The blacks are blacker then my Panasonic Plasma ZT model! The Whites are bright, clean and crisp. Colors are extremely natural and beautiful. There is zero light bleed, anywhere on this tv, under any conditions! The 4K X1 Extreme processor is super fast. The Android operating system is great, and pairs with your phones! The HDR is amazing. In short, if your thinking about buying this tv, (BEST TV FOR THE MONEY, BEST BANG FOR YOUR BUCK), Don't hesitate! There are no cons about this tv what so ever. Easily the best TV I have ever owned! My only regret on this purchase is that I did not buy it earlier!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This TV is absolutly stunning. Trust me . Buy it.

    Posted
    William
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had this TV for about a month and it replaces a 65 inch Sony Z9D that developed some issues. The Z9D was the 2016 Sony top of the line display and remains available to this day because its so good ,yet this 75 inch 2017 model X940E performs to the same level of performance to my eyes. When viewing native 4K sources the picture is sharp, very bright and has great field of depth with vibrant and saturated colors.. Its rated 2nd in brightness of all current TVs. Black level is true black on a par with LG OLED. Yes, its that good. Blu Ray is upscaled to a level that is very hard to distinguish from 4K with the same characteristics as 4K. This model has had some criticism for a motion stutter issue when a scene is panning slowly from side to side. I have gone into the menu and tweaked the settings to a point where the stutter is not an issue. However, other fast moving scenes like sports and action movies are crystal clear. Watching a movie with HDR or Dolby Vision is a thrilling experience. Utube is an app that comes with the TV and I use it a lot to watch a huge library of 4k, 8k and 12k video that is absolutely stunning. At its current price of $2,800 it is a bargin to get one of the highest rated 75 inch TVs currently on the market. I have been into hi end video for 18 yerars including projection systems over 30K so I know what I'm talking about. You won't be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Truly a big WOW as it's so close to OLED Quality

    Posted
    taureantiger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted to buy a 75" TV at a reasonable price with the best blacks and the best bright picture quality available. In this regard I find the 940E outperforms any other 75" TV out there, and comes so close to OLED picture quality that you can't tell a difference most times. With 1200 nits (HDR requirement is >1000 nits) you get one of the best-in-class HDR implementation, too! Watching regular (sports) TV programming and all kinds of movies, including (high speed races) action movies I could not see any noticeable motion blur that other reviewers are referring to. In the AVS forum there was a mention that Sony would provide an software update around January 10, 2018, to add support for Dolby Vision, which is great, because not only would you have HDR, but Dolby Vision, too! Nevertheless, I couldn't be happier with my choice of 75" TV. Sony's graphics engine is simply one of the finest if not even the best. The sound is okay, but then, I always use my Denon AVR-X6300H 7.2 setup for sound, and everything ARC and HDMI Control works flawlessly. If I had to mention things I don't like, 3 items come to mind: (1) the plastic remote control (looks like Sony uses the same remote control for their cheapest all the way to their most expensive TVs), and (2) the TV's Android operating system, which response times sometimes is lacking, and (3) some glare, which is only noticeable in bright rooms / during daylight. In summary, I rate this TV with 5 out of 5 stars mainly due to its incredible picture quality. Had the TV installed on the wall via Best Buy's Geek Squad. Am very satisfied with this purchase experience.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Picture, poor functionality and integration

    Posted
    TunaTempurra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really want to like this TV but there are just too many issues to ignore. The picture is great and the HDR is a nice upgrade from what I had before. Although the picture quality is amazing, everything else falls short. The problems arise if, like me, you have lots of devices that connect and need to integrate with each other. One example is my home theater set up, which does not work properly with this TV. It turns out Sony TV's are notorious for not playing well with other devices, but I didn't know this beforehand. I get no audio (most of the time, but not always) when trying to play something from directly in the TV's apps. There is a problem with the ARC talking to the receiver and I have troubleshot everything for hours and researched only to find that it is a problem with Sony and there is not yet a fix for it. The other problem is that this TV will not work properly with a Harmony Elite remote, or any Harmony Hub. The volume button when held down on the Harmony will cause the TV to flicker input information instead of just controlling the volume on the receiver. This happens because of the control over WiFi to the TV even though it should not be receiving commands of any kind. Again, more hours of research and trying everything it turns out it is another problem with the software on the TV. Sony is aware of these issues, but it does not appear that there is a fix coming anytime soon. So in the end, I would say if you are looking for a TV with a great picture that looks amazing with PS4 Pro, 4K HDR content, and photos, but do not have a home theater set up, and no need for a separate remote....Then this TV is a great choice. However, if you have a full HT set up, lots of IoT devices and want to use every feature of this TV, then it just simply will not work that way. I am still in the return policy for this TV so I will look at my options for a better replacement TV.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good TV, but...

    Posted
    Mike
    • My Best Buy® Elite MemberElite Member

    I’ve had 4 total replacements from Best Buy. The first two were Samsung 75” Q6FN’s, which had severe clouding and dirty screen effect. Watching the set at night was unbearable. So I decided to go with the X940E. The FALD helps immensely with night scenes. But the two sets I’ve received have had bad vertical banding, along with noticeable clouding and dirty screen effect. It’s noticeable mostly while watching sports and playing video games/watching programs when the screen pans across a mostly uniform background. The disappointing part is that ive tried having Best Buy come out to look at it to figure out what’s going on, after sending me 4 different panels. They simply refuse to, without charging me, and would rather keep sending me panels. So I keep playing the panel lottery and they keep losing inventory on televisions. I don’t know if it’s the way the tv’s are handled, or what’s going on. But after 4 weeks of this I’m about ready to return it and just buy from somewhere else.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing TV

    Posted
    DCMN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We were looking for a reliable TV that had excellent brightness and contrast that would be easily visible with bright ambient daylight. We could have settled for cheaper and/or smaller models but are glad we didn't. This TV does such a good job of upscaling that we can barely distiguishing between full HD and 4k streaming content over Netflix, Amazon and Google TV, even when sitting 6 feet in front of the TV. DirecTV "HD" content doesn't look as good but it's better than we'd expected. We don't yet have a 4k Blu Ray player, but standard Blu Ray on our old PS3 looks amazing. The speakers are much better than those on other recent Sony models, but for movies it's still best to use an external surround system. The Android TV interface gives many options for streaming from various providers, including all of the major networks. As far as connectivity, we've had virtually no problem streaming over WiFi with a 802.11ac router and a 25 Mbps connection. Finally, I'd like to say that making a decision on a TV like this is very difficult to do online. The staff at Best Buy/Magnolia (in particular, Derek at Mall of America in Bloomington, MN) evaluated our personal needs and preferences over a period of more than a year and made recommendations. We bought this 2017 model during its first week of availablilty and it was worth the wait.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So close to OLED picture quality!

    Posted
    taureantiger
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted to buy a 75" TV at a reasonable price with the best blacks and the best bright picture quality available. In this regard I find the 940E outperforms any other 75" TV out there, and comes so close to OLED picture quality that you can't tell a difference most times. With 1200 nits (HDR requirement is >1000 nits) you get one of the best-in-class HDR implementation, too! Watching regular (sports) TV programming and all kinds of movies, including (high speed races) action movies I could not see any noticeable motion blur that other reviewers are referring to. In the AVS forum there was a mention that Sony would provide an software update around January 10, 2018, to add support for Dolby Vision, which is great, because not only would you have HDR, but Dolby Vision, too! Nevertheless, I couldn't be happier with my choice of 75" TV. Sony's graphics engine is simply one of the finest if not even the best. The sound is okay, but then, I always use my Denon AVR-X6300H 7.2 setup for sound, and everything ARC and HDMI Control works flawlessly. If I had to mention things I don't like, 3 items come to mind: (1) the plastic remote control (looks like Sony uses the same remote control for their cheapest all the way to their most expensive TVs), and (2) the TV's Android operating system, which response times sometimes is lacking, and (3) some glare, which is only noticeable in bright rooms / during daylight. In summary, I rate this TV with 5 out of 5 stars mainly due to its incredible picture quality.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome TV

    Posted
    TimH

    I exchanged a disappointing Samsung 75" q6 for this and could not be happier. The difference is night and day! Colors feel more natural, contrast is phenomenal, and this set has absolutely none of the backlight clouding I had with the Samsung with the lights off. Very little tweaking needed to get the absolute best picture out of this thing, it's excellent right out of the box. Motion handling is phenomenal for movies and general TV, the slower LCD response rate is barely noticeable with sports and faster content, so totally worth it for the absolutely amazing performance with movies and dark room viewing. I don't know that OLED would do much better with the lights off, and the better brightness and highlights, plus no burn in risk, make this set better than OLED in my opinion. Black levels visually are a near match for OLED, the local dimming is that good. The local backlight enhancement also produces stellar bright highlights for the best HDR image I've seen. The only negative is there's some vertical banding with a solid grey test pattern, but not enough to notice with normal viewing, and not enough to take off a star in my rating. All in all, an amazing TV, worlds better than the comparably priced q6.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi TimH, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rating: 1 out of 5 stars

    Bad cable quality

    Posted
    RickTaylor

    1st I’d like to start off that I never usually leave negative reviews and I’m not trashing this TV, more confused. For starters, The 4K quality of this TV is fantastic. If all you care about is watching 4K movies from a 4K DVD player this is a great TV. Unfortunately if you just want to watch regular cable TV or even stream from something not 4K, it looks terrible. I ended up having to return this TV which was both relieving and heartbreaking. I loved this TV from the display in the store but the quality of the TV in anything not 4K is absolutely horrible. My 11 year old 70 i ch Sharp Aquos has a better picture watching TV. Hulu was unwatchable, even sports games were insanely pixelated and the TV cannot handle the fast motion. I change the wires and I updated Internet speeds and nothing helped. All I read our great reviews about this TV, and I agree in regards to the 4K content this TV is amazing. But if you’re someone normal who just watches TV 4K content probably takes up 25% of your viewing material and you’re stuck watching a pixelated picture for 75% of your other needs. But I with caution and be sure there is a return policy. To Best Buy’s credit they returned the TV with no issue.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good picture quality but horrible UI and software

    Posted
    Ahsan

    I bought this TV after comparing it to Samsung QLED Q7. The Sony's picture quality is impressive but there are a few issues: 1) I often notice motion blur and processing lag in scenes with fast changing lighting e.g. concerts with flashing lights... 2) Deep blacks but dark areas of the screen are less detailed compared to my old plasma TV 3) Inconsistent lighting on lighter screens where the screen edges appear to be darker than the rest of the screen 3) Google cast is extremely buggy, I have two wifi networks (5G and 802.11ac) at home and my old Chromecast dongle worked seamlessly with either of them. This TV's built-in cast feature worked with both networks for the first couple of days but since then it only works with only the 5G network. Even then, it often stops working and I have to completely unplug the TV to make it work again, standby and restarting through the remote doesn't help. 4) Remote control is a bit buggy, it can only change channels but not turn on or off the Verizon FiOS set top box after multiple attempts at setting this feature up 5) Netflix app bugged out too, it had to be closed, all app data cleared to make it work again. Perhaps a software update can handle some of these issues but I'm disappointed that a TV that costs 6K has so many issues. I'm planning to add a sound bar and sub but given my experience I'm afraid I might experience issues with controlling volume through remote as others have experienced. I'm debating returning this TV for a Samsung at this point...

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Ahsan, we certainly empathize with your disappointment. Sony takes into consideration all feedback to improve the performance and quality of our products. We place a very high value on feedback from our customers because it allows us to continue to improve. Regards, ~Erin sony_US

  • Rating: 1 out of 5 stars

    Sony's Customer Service is Horrible!!

    Posted
    justoletuknow
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had 2 XBR75x940D TVs. Both of them have had the same problems. Turning themselves off and blooming issues. Best Buy did an exchange on the first set and Sony has been out to repair the second. I'm still having the same issues. Called Sony on Saturday 7/15/17 and they offered to exchange my TV but told me that department is closed on the weekend and to call back on Monday between 9-6 est. I received an email from Sony at 11:55 am on Sunday 7/16/17 again stating that Sony would exchange my TV and to call back Monday - Friday 9-6 est. I called today, Monday 7/17 and was given the run around. I was transferred between departments 4 times. I have been told that I need to call back when I'm in front of the TV so that they can run diagnostics on my before they can do anything. Why wasn't this done on Saturday when I was talking to that department??? I was told on the phone and via email that they were replacing my TV with a new one. Why am I getting the run around?? I asked the person in the exchange department for a supervisor and was told that supervisors don't accept calls. It has been the worst customer service experience that I have ever been a part of!! Right now I'm stuck with a 75" lemon. This wasn't an inexpensive TV. Sony could have saved the day but instead wanted to lose a customer! Best Buy has been great! This is no reflection on them at all! I will continue to buy all of my electronics at BB.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi justoletuknow, thank you for bringing this to our attention and we regret that the TV failed to meet your expectations in addition to your experience with the after sales support. We would like to know what happened and we are requesting that you email us at socialsupport@am.sony.com, with the reference number of the call you made with the team. We'll review your case and will see what we can do to help out. Hope to hear from you. Regards, -Mark sony_US

  • Rating: 5 out of 5 stars

    From Pioneer Kuro to Sony 4K LED

    Posted
    Kmarti25
    • Verified PurchaserVerified Purchase

    I have two pioneer kuro tvs. I wanted to increase the tv size in my theater. I purchased a Sony 850 series tv first. After watching pioneers for a decade I found that the 850 had poor black saturation and the refresh rate was low in comparison to the plasma. I returned the 850. My local Best Buy has all series of the Sony tvs on one wall with the same signal. I quickly saw where I needed to go, OLED. Unfortunately OLED in large size is $20,000. So I looked closely at the 940. It seemed to be the best picture vs price. I've had it for a few weeks now and now that I have it all dialed in, the blacks and clarity far exceed the pioneers. I could not be happier. There is another Best Buy review on the 900 of a customer that also found it difficult to compete with a kuro. Read that review too, it's quite accurate. If you have a kuro you may consider waiting for OLED to come down in price, but if you want it now the 940 is the best bang for the buck if you demand high quality image.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor QA

    Posted
    AdrianR
    • My Best Buy® Elite Plus MemberElite Plus Member

    I received this TV on March 21st after going through three bad X940Ds (last year's version of this TV). I was initially blown away by the great colors and fantastic blacks. All in all, it was a fantastic TV well worth the money. Then, one day the TV changed completely. A vertical line running straight down the middle showed up and the left side of the screen looked completely different than the right side. Terrible banding showed up on the left side and the light coming from the TV started flashing instead of remaining steady. This is a TV that was put on a wall the day it was received and hasn't been physically touched since. A lot of the problems I had with the previous year's version were related to terrible construction of the standard wall mounting mechanism and poor QA. Basically, the TV would do OK with Sony's custom wall mount for the TV, but a standard wall mount would cause pressure in certain parts of the screen leading to bad clouding and uniformity. I am now concerned that the same thing might be happening with this TV since it's pretty clear the issue I'm having was not there when the TV was first installed and that it's a physical problem with the TV itself. At this point, I'm probably giving up on Sony. I find it completely unacceptable to keep getting products with obvious problems even though they cost anywhere from 4k to 6k USD (before taxes!).

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi AdrianR, Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thank you for your time. ~Erin sony_US