Customer Ratings & Reviews

Hi ThomasH,

Thanks for the feedback on the BRAVIA 5. We're glad to hear that after a bit of fine-tuning, you have the colors looking just right! Our TVs offer a range of picture settings so you can customize the viewing experience to your liking.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello Shivaram,

Thank you for choosing Sony!

We're honored to hear that the K85XR50 TV is exactly the screen you were looking for. Your loyalty as a Sony fan means a great deal to us, and we're grateful to be part of your entertainment experience.

Best regards,
-Fred

Hi HunterS,

We're pleased to learn that your Sony BRAVIA TV not only looks really good in your space but also delivers impressive audio especially when paired with a Sony sound bar. Thank you so much for the 4-star rating—your feedback is greatly appreciated. The K85XR50 truly stands out for its vibrant picture quality and seamless compatibility with Sony audio products, enhancing your viewing and listening experience.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hello Ryan,

Thank you for choosing Sony!

We're honored to hear that you’re pleased with your K85XR50 TV and our service. Your loyalty means a great deal to us, and we’re grateful to be your trusted choice for appliance purchases. Thank you for sharing your experience!

Best regards,
-Fred

Hello TonyLe,

Thank you for choosing Sony!

It's a true pleasure to hear that you are loving the K85XR50 TV and its renowned Sony quality. We certainly appreciate your honest feedback that the 85-inch size requires teamwork for setup; we hope the stunning and immersive viewing experience makes all that effort worthwhile.

Best regards,
-Fred

Thank you for the fantastic review, Stacy!

We are absolutely thrilled to hear that you consider the K-85XR50 to be the "best TV ever"!

It's wonderful to know that you are thoroughly enjoying the screen, the length, and everything about it. We designed this television to provide a truly immersive and premium entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi LawrenceE,

We're so glad to hear that. Thank you so much for your fantastic 5-star rating! Your Sony TV is crafted to deliver truly vivid picture quality on a grand scale, and the K85XR50’s advanced XR processor ensures every detail shines with breathtaking clarity and color. We hope you can get to enjoy all the magnificent features your Sony BRAVA TV comes with!

Thank you for choosing Sony—hope your day is as brilliant as your TV’s display!
DiegoV.

Hi CarlosP,

It bring us great joy to hear that you are loving your new Sony - BRAVIA 5 and that it works perfectly with your PlayStation 5! We engineered the BRAVIA 5 with dedicated gaming features to maximize your PS5 experience, delivering stunning visuals, smooth motion, and incredibly responsive gameplay. We hope you enjoy countless hours of truly immersive gaming!

Thank you for choosing Sony!

Best regards,
Dominick

Hi JonyV,

Thank you so much for the 5-star review! We are truly heartened to learn that the Sony BRAVIA 5 was exactly the purchase you were looking for and that you and your family are enjoying it so much.

Our goal with the BRAVIA 5, with its brilliant Mini LED display and intelligent XR Processor™, is to bring a truly immersive, cinematic experience right into your home. It’s rewarding to know that the picture quality, contrast, and overall entertainment value are hitting the mark for your whole family.

We appreciate you choosing Sony and we hope it continues to provide countless hours of amazing viewing!

Regards,
Dominick

Hi RonH,

Thank you for sharing your feedback regarding the Sony - 85" Class BRAVIA 5. We understand your concern regarding picture quality when watching non-4K (HD or SD) broadcasts.

Your TV features an ultra-high-resolution 4K panel (approximately 8 million pixels), which means that lower-resolution content such as 1080P or 720P must be upscaled to fill the larger screen area. On a 85-inch display, this difference can become more noticeable since the original image contains fewer pixels, resulting in a softer or less detailed picture compared to native 4K content.

This is not a malfunction with your TV—it's a normal effect of resolution scaling that all modern 4K TVs experience when displaying lower-resolution sources. Your BRAVIA 5 is designed to deliver exceptional clarity and contrast with 4K content, and it also includes our advanced XR Clear Image to enhance non-4K content as much as possible.

For more details about how 4K upscaling works and why resolution affects image quality, please visit the following link:

Poor picture quality viewing some videos on my HD or 4K TV
https://www.sony.com/electronics/support/articles/00026355

We truly appreciate your feedback—it helps us continue improving the viewing experience for all our customers.

Thanks for considering Sony!

Regards,
Dominick

Hi Pocahontas,

We apologize for the inconvenience you're experiencing with your new BRAVIA 5 TV. The freezing or shutting down when switching apps is certainly not the seamless experience we aim for.

Based on your description, a simple power reset can often resolve this. Please try unplugging the TV for 60 seconds and then plugging it back in. You should also check for any available software updates, as they often include bug fixes. If the issue continues, please contact our support team for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for choosing Sony.

Best regards,
Eliab

Hi Masterclause,

That's great to hear you're enjoying the many upsides of your 85" BRAVIA 5, and thank you for the positive investment advice! We understand your feedback about the brightness; while the Mini LED panel is designed to provide captivating brightness and contrast, you might find an improvement by adjusting the Picture Mode (try Vivid or Standard for a brighter image) or checking the Peak Luminance setting in the Picture menu.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for your fantastic review, MichaelH!

We are so pleased to hear that you love your new K85XR50 television and feel it's a great value. It is truly rewarding to know that you'd highly recommend it. We designed this TV to provide a premium and immersive entertainment experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Andrew,

We love to hear this! Finding that perfect balance of high quality and great value is exactly what the BRAVIA 5 is all about. We're happy you're enjoying all of its capabilities, from the vivid picture to the seamless smart features!

Thank you for the 5-star review and for choosing Sony.

Best regards,
Dominick

Hello Joanne,

Thank you for choosing Sony!

It brings us great joy to hear that you are enjoying the K85XR50 TV and its natural, true-to-life color quality. We take pride in delivering vivid and authentic visuals that enhance your viewing experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Hi Kaja22!
We are immensely pleased to hear that you're enjoying your BRAVIA TV! It's fantastic to know that you're having such a great experience.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Linda,
Thanks so much for sharing your feedback on the K-85XR50.

We understand your point about the picture quality compared to an OLED. While OLEDs do offer unparalleled deep blacks and contrast, the K-85XR50's Full Array LED panel with XR Backlight Master Drive still delivers excellent brightness and precise local dimming, all powered by our Cognitive Processor XR. This combination helps create vivid, realistic images and colors for a great viewing experience.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi SkenderH,

Thank you for taking the time to share your feedback and the 4-star review of the BRAVIA 5.

We're glad to hear you find the picture quality "beautiful" and recognize Sony's superior motion handling. We understand your observation regarding the brightness, and we want to assure you that the TV offers extensive settings to customize the picture precisely to your preference and ambient light conditions.

We encourage you to explore the dedicated picture settings, as adjusting parameters like the Peak Luminance and different Picture Modes can significantly boost the brightness beyond the default settings.

Here is a complete guide on how to customize your picture settings for optimal viewing: https://www.sony.com/electronics/support/articles/00190409

Thank you for choosing Sony!

Best regards,
Dominick

Hi AirPod4,

We are sorry to hear about your experience, but we would like to clarify that the BRAVIA 5 uses the Google TV OS, which provides access to the Google Play Store—one of the largest app libraries available. To download apps, simply navigate to the "Apps" tab on your home screen or use the Google Assistant button on your remote to search for them; please ensure you are signed into your Google account and have not selected "Basic TV" mode, as a full Google TV setup is required to enable app downloads. Thanks for choosing Sony.

Best regards, Eliab