Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 11947095
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Software issues plague the device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended product Software issues plague the device, from constant reboots and failure to update
No, I would not recommend this to a friendDon’t buy this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this tv. It’s keeps on freezing up every few days. It’s my first Sony and will be my last one. I wish I could give it zero stars
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ek2604,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Performing a power reset may resolve this issue if it's caused by a temporary malfunction:
-Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in.
Note: If your TV power cord is completely inaccessible, you may be able to disconnect the power by temporarily turning off the circuit breaker switch to the power outlet used by your TV.
Check if any devices connected to your TV are causing an issue (such as a malfunctioning device or a data communication issue):
-Turn off the TV.
-Disconnect all devices (including any external USB devices, hard drives, and all HDMI-connected devices) from the TV.
-Turn on the TV and check if the issue goes away (which means the TV is not the cause). If the TV is working, continue with the steps to help identify the cause.
-Reconnect your devices one at a time to your TV, testing the TV after connecting each device.
-If the freezing happens after a certain device is connected, check that device for an issue.
If not resolved, perform a factory reset:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a good experience with sony. Always trouble and doesn’t last.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nguyen,
Thank you for reaching us and sharing you're experience. We deeply apologize for the inconvenience that your Sony BRAVIA XR X90L has caused you. This is not the experience we expect you to have.
We'd like to know a little bit more detail about the situation you faced with the TV and best assist you.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
I Really Wanted This TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We both wanted this TV to be great. However after a week it will not stay off. We shut it off and after about 8 seconds it pops on. It will not shutdown. So, I'm back with Samsung I will not purchase another Sony TV. My mistake. Don't make the same.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Higgs, We are sorry to hear that you are experiencing issues with your Sony XR85X90L. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Broken screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a bad one, but took it back and got a Sony mini LED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mike, We're sorry to hear about your experience with the X90L, but we're glad you found a solution that works for you with the Sony Mini LED. If you have any further questions or need assistance in the future, please feel free to reach out through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image quality is poor I don’t like the resolution of the TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YawoviA, We are sorry to hear that the TV did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. For this, please try changing the picture settings of the TV based on your preference using the TV remote. Also, please check if the issue also occurs on different sources such as the built-in applications (Netflix, YouTube, Amazon Prime, Etc.) and other inputs. You may also check with the picture and sound test of the TV if the picture quality of the TV shows a bad picture.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
John H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive the TV on the date promised and canceled the order!!
No, I would not recommend this to a friendLove this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this tv. The only downside is there is no way to stream directly from an Xfinity app. Visuals are crisp for video content and it feels like full immersion when playing video games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josie412,
We are really happy to hear that you are absolutely loving the crisp visuals and immersive gaming experience on your BRAVIA X90L! We designed this model with features like Full Array LED and dedicated gaming enhancements to make you feel like you're right in the middle of the action. Regarding the Xfinity app, while it may not be available directly on the Google TV platform at this time, you can still enjoy your content by using the built-in Chromecast feature to stream from the Xfinity app on your phone or tablet directly to your TV.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
Super Awesome Sony TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I normally don't write reviews but this TV really is super awesome. Today I purchased another Sony XR X90L. I am just super impressed with the quality of the picture. I also have the old Sony XR X95j and loved it when it came out. But this Sony XR X90L really blows it away. The colors, the sharpness, the brightness....Wow! Extremely Satisfied with this model. My personal opinion; this model blows away many of the much higher priced models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MONTEJANOPICS, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for the 5-star rating and for choosing Sony! -Carl
An Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best "right out of the box" TV I have ever purchased. I only had to adjust the brightness and black levels a little to meet the standards on some test patterns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Amazing TV Great Quality!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely would recommend this TV! Great picture quality and doesn't lag like some TV's I have owned. Worth the extra money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikenIke1791, Thank you for your awesome review! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. Would have liked an OLED but they are very expensive. I got this on sale & would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troy,
Glad the X90L's contrast and value are working for you! It’s a great way to get that massive 85" cinematic feel without the OLED price tag.
Thanks for choosing Sony.
Best regards,
Eliab
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and TV, good at large sizes as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbhishekS,
Thank you for the excellent 5-star review! We're thrilled to hear that you find the BRAVIA X90L TV to have an excellent picture quality, especially at its large size.
We're so glad you're enjoying the impressive viewing experience. The Full Array LED panel with the Cognitive Processor XR works to deliver incredible contrast and lifelike colors, making every scene stunning, no matter the size.
Thanks for choosing Sony, have a cinematic day!
DiegoV
Nice TV, nice picture.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the TV. It has a very nice picture, much better than the Samsung we had. Our first flat screen TV was a Sony Bravia and it is still working great after 18 years, so if this one last like that I will be very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user304475, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl
Satisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 85 inches is a good tv. I am very satisfied with it and the installation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesO,
Great! We're glad that you like the specifications and performance of the TV. Thank you for choosing Sony!
-Ralph
sonyxr8590l
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv is great . don't waste cash unless very bright room and buy the biggest you can install. o yeah geek squad install. pay the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user598577, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Love Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture! I am disappointed I can’t download the Spectrum channel for our local news, but everything else is so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImJustRoxanne, Thank you so much for the 5-star rating! It is great to hear that you are happy with your new XR85X90L TV! Thank you for choosing Sony! -Carl
Sony 85"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 85" tv was easy to set up. The picture quality is excellent. I have owned four Sony LED TVs and this is by far the best picture quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NormanW, Awesome! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl
Worth the investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has amazing sharp colors. Additionally, it's software is quick and reliable. Worth the extra premium vs. It's competitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perez, We're glad that you like the picture quality of your TV. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Amazing and Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Tv. If you're looking for a amazing picture and Quality that won't break you're bank. 100% Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavideC, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
