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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 737 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, large screen, price, and easy setup of the 85" Class X85J Series LED 4K UHD Smart Google TV. They describe the picture quality as amazing, with great colors and clarity. Customers also appreciate the large screen size and find the TV to be a great value for the price. They also mention that the TV is easy to set up, with one remote controlling everything. On the downside, customers are negative about the durability, weight, and warranty of the TV. Some customers have experienced issues with the TV breaking after a few years, while others find it to be too heavy. Additionally, some customers are disappointed with Sony's warranty policy, which they feel is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 737 reviews
  • Rated 1 out of 5 stars

    Do not buy this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Sony TV and I am so disappointed. There is a line running through the middle just weeks after we purchased we contacted Sony and there is nothing we can do but wait for an update. Next time I’ll stick with Vizio.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Delgado77, We regret to hear that you are having a display issue with your new Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00032635.

      May we contact you directly to assist you? If so, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J:

      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

      Thank you for letting us help assist you.

      Sincerely,
      -Craig Sony_US

  • Rated 1 out of 5 stars

    Sony Tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t get certain apps for this TV. I guess I should’ve read more in-depth about what programs I could use.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shon, Thanks for the feedback. We're sorry to hear that you're unable to download certain apps on your TV. As it turns out, you can only install apps that are compatible with TVs. They may differ from apps for smartphones/tablets. Kindly visit : https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-02_01.html for more information regarding app downloads and installation. Hope this helps. Regards, -Craig Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    worth every penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv, picture is great, colors are rich it is HUGE but not as heavy as you would think it is. hangs easily. easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jerry, Great! We're glad that you like the picture quality and ease of using your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    ***READ THIS*** What You Need To Know...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What you are paying up for here are three things: 1) This Tv is Direct Lit, unlike most of the less expensive 4K LEDs which are Edge Lit. This technology allows for deeper blacks and richer colors which make for the most beautiful picture you will find in this price range. 2) It's 85 inches! That one is self-explanatory. And 3) It has a refresh rate of 120Hz. This keeps the picture from lagging when watching sports, action movies or playing video games. With it's ease of use and unbelievable upscaling, this tv makes is possible for just about anyone to enjoy their favorite show and movies, new and old. And the remote has just about everything you need to control your DVR. The only 85 inch television I could recommend over this one is the Sony KD85X91J with is pretty much the same 4K LED but it offers Full Array Local Dimming, which is an even more impressive technology than Direct Lit. I hope this helps you make the right choice. As long as it's a SONY, you can't make a bad one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeSharp24,
      Thank you so much for sharing an in-depth review with our X85J TV. We greatly appreciate your positive feedback with regards the amazing picture quality, refresh rate and smart features of the unit. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for your recommendation with our X91J series and we are looking forward to your continued support. Thanks again for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K Beast that can game too...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great and an all rounder. Good for games, content, and movies. The only complaint I have is that the local dimming for this series is mid tier and can be very visible during white or blank scenes. I think it's a fair trade off for the price and the technology it uses. To be honest you will only every notice it 1% of the time unless you stay on loading screens a lot. The gaming experience is future proofed as it can actually support the PS5, XBOX, and PC games. My beefy pc can't even run 120fps at 4k all the time so I haven't used this TV to it's full potential just yet and plan to in the future. You won't be disappointed and the value it brings will last for years. Granted that most people buy such an expensive TV with the mindset to keep it for a decade.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture with not a huge sticker price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an incredible picture with a fantastic refresh rate. Love watching sports as it crystal clear. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angie, We are thrilled to hear that you like the picture quality of your new Sony BRAVIA TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    I will only on Sony TVs from here on out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Google home TV. I’ve had other smart TVs in the past but this one has such a great user interface. It connected to everything the way it was supposed to and it runs seamlessly. The picture quality is absolutely incredible I wish I would’ve went with you Rey but I am very pleased with what I have. The darks are dark and the colors are rich and the frame refresh rate is amazing I can’t even play games on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timv1983, congratulations on getting your first Google Home TV. We are glad that you like the overall performance of our X85J. This smart, powerful, and beautiful TV is designed for all your favorite content. The BRAVIA X85J 4K HDR LED TV is powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome TV for that theater like experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought the 75" x90j but then after putting it on the wall my wife and kids said to go bigger so I was able to return it to the store and get this 85" without any issues at all. This TV is huge! Will not fit in an SUV so the free delivery worked out great. Beware it's 100lbs!! And if your using the stands make sure you have something wide enough to put it on. Picture is great, I honestly can't tell the difference between TV's with local dimming and ones such as this without it. The brightness is real bright.. for example white flashing from gunfire in an action scene will actually make your entire room flash like your there. When wall mounting you'll be close to the ceiling unless you real high ceilings. In order to get as close as possible I used the Kanto PT300 wall mount from crutchfield (it only has a 1/2 drop into the channel lock and it supports 150lbs). If you can fit it go with the 85"!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techsuperstar, We're very grateful for this positive feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It’s big obviously but the picture doesn’t look fake. This is my first quality tv and it took a bit of getting used too mainly the picture is so clear. It’s heavy so make sure you have something very sturdy to hold it. Set up was also easy. I used Google assistant and it was fast. Never used that before. But in 20 minutes total I was browsing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi xxIceColdxx, Thank you for purchasing the Sony KD85X85J! Great to know to like the ease of setup, snappy Google TV interface, and amazing picture quality of your new Sony TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Total Tech Support is perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best experience, the workers that came made sure the TV was mounted to our liking and the quality of the TV is Cristal clear

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    JAM EXPRESS!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Very clear picture. Easy to use remote control. I hooked this TV to my P.A. system so i can sing along with great classic music songs from the U-Tube channels. Awesome sound. Theater like ambience feeling when I watch a cool movie....The sound of movies stand out real well. I really enjoy just kicking back and relaxing in my living room. Just make sure you mount this TV securely either to the wall or on a nice solid TV stand. Now it's time for me to make some pop corn and watch a good movie. Have a great Labor day weekend!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAMEXPRESS, thank you for the detailed review! We're glad you like the very clear picture quality, ease of use, and it works great with your PA system. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and quality is really good. Gaming, series etc

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    It's a Sony.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is exceptional! Crystal clear picture, vibrant, yet natural colors and on certain quality 4K or 8K demonstration videos, the picture depth looks holographic. Sound from TV speakers is merely adequate, but I'm using an audio system so it's not an issue for me. The menus are detailed as one might expect from a smart TV with an Android OS, as opposed to just a TV. I would've liked a menu option for grayscale color calibration bars to self-calibrate the unit, but it looks darn good out right out of the box. I did however take away one star due to a software code bug which pulls the unit in and out of standby randomly and incessantly. How do I know? I installed bias lighting, plugged the strand into one of the rear USB ports and it randomly comes on and off all day long. To verify that it wasn't the bias lighting causing the issue, I'd unplugged them and kept my eye on the optical audio output to see if it lit up too, and it did. This means power to the mainboard is cycling on and off...not a good idea. I now keep the TV plugged into a switched outlet because of this. I'll just have to manually update the software. Fix the code bug and this TV falls under the "Porsche for the price of a VW" category.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi justageek, We're sorry to hear that you're having issue with the TV. To improve the performance of the TV, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. Also, you can follow the troubleshooting steps from this link to isolate the issue of the TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00200862

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Price, Tv size

    Rated 5 out of 5 stars

    Yesssss

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv ever and such a great deal. I got online. Worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tctc, Great! We're glad that you are enjoying your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Best I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice set. I love the picture. Although it is so clear that on some shows you can see how cheesy the set is. I'm older so the apps took some getting used to. But once you figure it out it is a breeze. Set up was easy as it walks you right through with prompts. I have not tried the voice remote yet. But that will come. Was debating on the 85" since it is just huge. But Best Buy had a nice sale. I moved up from a 65"

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Oldfatguy, We are glad to know that your brand new Sony Bravia TV is the best you've ever had. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best tv for my man cave !! Amazing and good quality picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy, Fantastic Price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 85" X85J Series LED 4K is just what I needed to watch my sports, especially my football games. The picture is larger than life, it has great colors and the players seems to be right in my living room. Great Buy, Fantastic Price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Tv size

    Rated 5 out of 5 stars

    So far it's great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giant, bright, and colorful! Fantastic TV with excellent but easy settings. Super fast to open apps and move between screens. Can hang or set on a sturdy table. Good sound, zero complaints. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geraldlaz, We're pleased to hear that you are happy with your purchase. We're also glad that you like the picture, sound, and fast response when opening apps and moving between screens. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv as a gift for my husband. He is very particular when it comes to watching tv, especially football! He loves the clarity of the picture and is thrilled when watching the games. I highly recommend this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV like everything about it and the size ofcouse

    I would recommend this to a friend
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