Customer Ratings & Reviews

Thank you for the fantastic feedback, EduI! We are delighted to hear that you love the clarity and colors of your TV and that you find the picture quality amazing. We designed our BRAVIA TVs with technologies like the Cognitive Processor XR to deliver lifelike color and contrast, so it's wonderful to know that you're enjoying a truly immersive viewing experience.

Thanks again for choosing Sony!

Best regards,
Gus Sony Social Media Team

Hi JamesP,

We're so glad to hear that you're enjoying the stunning picture quality and impressive value of your Sony BRAVIA TV. Thank you for the fantastic 5-star rating—it truly means a lot! The immersive cinematic viewing experience of your Sony K98XR50, with its expansive 98-inch screen and advanced XR processing, makes every detail shine. We're happy to hear your purchase at Best Buy was so smooth.

Thank you for choosing Sony—may your day be as brilliant as your TV's display!
DiegoV.

Thank you for the fantastic review, RPGenie!

We are thrilled to hear that your new K-98XR90 is delivering that true theater-at-home experience! At 98 inches, this model is designed to be the centerpiece of a room, and it’s wonderful to know it has successfully replaced the cinema for you.

We also appreciate your feedback regarding the sound quality. While we always aim for a balanced audio experience out of the box, we're glad it's hitting the mark for your space. Should you ever decide to take that "theater experience" even further, this TV pairs beautifully with our BRAVIA Theater soundbars for total immersion!

Thank you for choosing Sony and for sharing your experience.

Best regards,

Gus, Sony Social Media Team

Hi Dexil,

It brings us great satisfaction to hear that your new BRAVIA 5 is such a noticeable upgrade over your previous 70-inch model!

While we understand that a premium television is a significant investment, we truly believe the jump to Mini LED technology makes it well worth it. By using thousands of tiny, precisely controlled LEDs and our XR Backlight Master Drive, the BRAVIA 5 delivers much deeper contrast and higher brightness than standard LED screens. This means you’re seeing details in the highlights and shadows that simply weren't visible before. We are thrilled that the leap in picture quality has made such a strong impression on you.

Thank you for trusting Sony!

Regards,
Dominick

Hi BrianS, thank you so much for your amazing review! We're really happy to hear you're loving your new Sony - 98" Class BRAVIA 5, especially its brightness, seamless integration, and wide viewing angles. It's fantastic to know it's delivering the premium experience it was designed for. Thank you so much for choosing Sony and enjoy every moment on your new screen! Regards, -Dominick

Thank you so much for sharing your feedback, JadeB! We're thrilled to hear that you're enjoying the K98XR50 in your home theater. Knowing our products contribute to an excellent viewing and audio experience means a lot to us. If you ever have any questions or need tips to get the most from your setup, please don't hesitate to reach out.

Thanks for being part of the Sony community!

Best regards,
Gus
Sony Social Media Team

Hi JohnF,

We are thrilled to hear that your massive 98" BRAVIA 5 is providing excellent clarity and an immersive experience for sports! It is great to know that you've seamlessly integrated the BRAVIA Theater Bar 9 system with its subwoofer and rear speakers. Because you are a sports fan, we recommend trying the Prime Video Calibrated Mode or the XR Motion Clarity settings, which are specifically designed to keep fast-moving action smooth and clear without losing any brightness.

Thanks for choosing Sony.

Best regards, Eliab

Hi DonaldD,

We couldn't be happier to hear that the BRAVIA 5 is delivering such a complete experience for you across picture, sound, and overall performance. At the heart of this TV is our XR Processor™, which uses AI technology to intelligently enhance color, contrast, and clarity in real-time. This processing power is what allows the XR Backlight Master Drive™ to precisely control thousands of Mini LEDs for that captivating brightness you're seeing. It is also fantastic to know that the sound is resonating with you; the Acoustic Multi-Audio™ system with integrated tweeters ensures that audio is positioned perfectly to match the action on screen.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hello GlenM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying your K98XR50 TV and that it has been easy to use. We're also glad the installation went smoothly and that BestBuy did a great job. Your positive feedback motivates us to continue delivering quality products and services.

Best regards,
-Fred

Thank you for the fantastic review, Tausif!

We’re thrilled to hear that the contrast and clarity of your K-98XR50 are making such an impression. It’s great to know you’re enjoying that premium BRAVIA picture quality!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Adrian,

That's fantastic to hear! We're thrilled you're enjoying the overall quality and the brilliant Mini LED technology on your new 98" BRAVIA 5, especially for sports. Thanks for choosing Sony. Best regards, Eliab

Hello Reviewer,

Thank you so much for your feedback! We're thrilled to hear you're enjoying watching your favorite shows on your new Bravia 5—big screen and exceptional picture quality!

Thanks for choosing Sony.

Sincerely,
Jenn.

Thank you for the amazing review, LeeannP!

We are so honored to hear that you are a lifelong Sony fan! There is nothing quite like the 98-inch Bravia 5 to bring that "wow" factor to a room. We are thrilled that you're loving the new TV, and we truly appreciate your loyalty to our products.

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team

Hi MattV,

We're so happy to hear that you're satisfied with your new BRAVIA 5 TV's performance and surround sound integration. It's fantastic to know you feel it's a great value, as we strive to deliver premium features that our customers love. Thank you for sharing your positive feedback!

Thanks for choosing Sony.

Best regards,
Eliab

Hi DariusP!
We are really happy to hear your thoughts about the BRAVIA 5! The TV’s advanced picture technology makes colors and details really stand out and having 4-channel audio can bring out the surround sound effect much better than TVs with fewer channels.

Thanks for choosing Sony!
Best regards,
Estefany

Hello BUZZ,

Thank you for choosing Sony!

We couldn’t be happier to hear that the K98XR50 TV delivers outstanding performance and excellent value. It’s rewarding to know that the balance of quality and price resonates so well with you. Thank you for highlighting these strengths!

Best regards,
-Fred

Hi Penny!
We are immensely pleased to hear that you've received your new BRAVIA 5! We're confident that its stunning 4K HDR picture and immersive sound will elevate your home entertainment experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi ChrisH,

Thank you for considering Sony products.

We apologize for the inconvenience with your K98XR50 TV. We understand how frustrating it is when a product doesn't perform as expected, especially after your investment.

This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at [email protected]. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred