Customer Ratings & Reviews
- Model:
- KDL48W600B
- SKU:
- 3418083
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 3.6 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, easy setup process, and reasonable price of the BRAVIA TV. Many users rave about the immersive viewing experience, describing the picture quality as 'amazing'. The TV's user-friendly design and straightforward instructions make it a breeze to set up, while its affordability makes it an attractive option for budget-conscious buyers.
This summary was generated by AI based on customer reviews.
Geek Squad Certification Failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself had great potential but I will never buy another open box item again. I paid more to purchase a Geek Squad Certified open box TV in excellent condition. Unfortunately it was obvious that no one had even powered on the TV as there were multiple black vertical lines throughout the screen. Best Buy was good about issuing a refund but I still didn't have a TV. I ended up spending more on a lower grade TV. I am disappointed; I expected more from a certified open box product.
No, I would not recommend this to a friendBest buy does not stand behind products online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv online as a Christmas gift for someone. The tv comes and when set up there are two dead pixles. The person who received this tv is a single mother of two who works full time. When she calls Warwick Best Buy and talks to store manager she is told best buy wont come to house and replace tv. She IS THEN TOLD IF SHE HAD BOUGHT THE TV IN STORE AND PICKED UP THEN THEY WOULD COME OUT AND REPLACE IT! So she still has a defective tv, and has to wait till someone can come disconnect tv and then find time to bring it back. I bought lots of gifts on line this year and last and have never had this bad of customer service. Wont be ordering anything from best Buy in the future or recommending to anyone. With more and more people ordering online becareful because Best Buy wont stand by you
No, I would not recommend this to a friend- Cons mentioned:Wall mount
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this yesterday then found out this was a 2014 model. Has refresh rate of 60 Hz, and worst of all the wall mount (no matter what kind you get, will cover most of the ports in the back including the LAN port. The brackets it comes with will allow you to pretty much nail it to the wall, which means you can't adjust/tilt the TV. I'm returning this tomorrow morning.
No, I would not recommend this to a friend - Cons mentioned:Wall mount
can't be assembled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All of the screws are missing. What a great way to force me too have to buy a wall mount. I'm still so mad I can't even go to the store to find a solution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deverie,
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Thanks. >Joffrey
Screen cracked after 3 weeks of using it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen broke three weeks after we bought it. Best Buy wouldn't work with us because it was a damaged screen and told us we had to deal with Sony. We were informed by Sony the screen was discontinued. We now officially have a month old $800 TV we have to pay off and it doesn't even work. The warranty does nothing! Extremely disappointed and think Best Buy could have worked with us.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, thank you for your message. For further assistance, email us at [email protected] and include a brief description of the issue and an event ID number (if applicable) on the subject line of your message. -Oscar.
- Cons mentioned:App selection
do not recommand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this tv, bad refresh rate that screws the tv out of everything, not enough apps, some apps you have to pay for, the quality is bad, you can actually see pixels when watching tv. Don't get,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kobe, we regret to hear that this unit failed to meet your expectations. We apologize for the disappointment this has caused you. Your feedback is highly appreciated and we will forward your post to the proper department. Thank you for taking the time to write this review. Dave
BAD CHOICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store sales person recommended this TV and I made the mistake of not trusting my research and judgement and purchased this TV over the Vizio 55" HDTV. I took the Sony home and tried to set it up with all my internet accounts - HULU, NETFLIX, AMAZON PRIME and I could not get it to work with ANY of them. Their menus and set up instructions were too complicated and not intuitive. It couldn't find my WIFI and SONY product support was the WORST (except for SAMSUNG!). I took this TV back within 2 hours of buying it and exchanged it for a bigger better TV. The store personnel at customer services were great!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Spike, we're sorry to hear that you've encountered these problems and decided to return the TV. We apologize for the frustration and disappointment this has caused you. Your feedback is highly appreciated and we will forward your post to the proper department. Thank you, Dave
Great Price Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV for my mother at Christmas. Developed blurred lines in picture. Still working with Sony to get replaced or fixed. BAD customer service from Sony and no help from Best Buy without extended Geek Squad warranty. If I didn't have extra TV to mount would be without tv for over three weeks. DONT BUY THIS TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mhenderson, I'm sorry to hear about your experience with the TV and apologize for the inconvenience. I'll be forwarding your feedback to the proper department. Regards, Ella
Picture Quality not so Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected higher from Sony. Purchased for good price came home, set it up to be disappointed with picture quality. Returned the TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, we're sorry to hear that you've encountered this problem and decided to return the TV. We apologize for the frustration and disappointment this has caused you. Your feedback is highly appreciated and we will forward your post to the proper department. Thank you, Dave
Good APPS but very poor color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one night of viewing, I will return this tv. The color is very faded looking and dull. I have 3 other Sony tv's and they have vibrant colors. This one is not the quality I expected. It is my first smart tv and I liked the APPS. Not sure if it is this one particular tv or not. The reviews looked good before purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi quilter, we apologize for the disappointment this has caused you. Your feedback is highly appreciated because it allows us to continue to improve. Please allow us to help you calibrate your TV, email us at [email protected] including the following information:
- contact and product details.
- sample photos
- event or reference ID ( if available )
Dave
very poor quality for Sony brand item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this Sony television as the audio sounded like it was coming out of a barrel and the video appeared to be a faded picture, even on hi-def tv channels
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello frosty00, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback.- Oscar.
Poor color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed in color. Does not look anything like the tv in the store. Very faded picture from the side view even after two visits from geek squad. Some better this last visit. Also screen goes black every now and then.. Could not recommend this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, thanks for your review. We would like to recommend you to perform all the available steps trough the links below in response to your concern.
https://us.en.kb.sony.com/app/answers/detail/a_id/38403/p/61659%2C62766%2C92860%2C91638/c/65%2C66/kw/How%20to%20reset%20TV
https://us.en.kb.sony.com/app/answers/detail/a_id/40952/p/61659%2C62766%2C92860%2C91638/c/65%2C66/kw/How%20to%20update%20your%20TV
If the issue persists, please email us at [email protected] including your contact and product information. Let us see how we can help you. Dave
Poor components
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.7/8/15 - The motherboard on the tv died. It's been in use less than 6 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KIEvans, It is sad to hear that the unit doesn’t go well. For us to better assist you please send us an email at [email protected]. - Jerome
- Pros mentioned:Picture quality
Maybe it's supposed to be that way?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this tv on clearance at bestbuy.com. I had it shipped to my home. I opened the tv, plugged it in and voila! Broken screen. Not on the outside, but under the screen itself. I'm sure it was lovely but I had to return it. I exchanged it for a different model because this one was no longer available and ended up with a tv that didn't have the features I wanted, and at a price more expensive than the one I originally intended to buy. Sad
No, I would not recommend this to a friend Great service but bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was a geek squad approved opened box tv. When I got it installed turned on it had black areas and you could see the inside when the picture was light in color so I had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello sunshine, thank you for your message. That is unfortunate you've had an issue with the TV and decided to return it. SONY takes into consideration all good or bad feedback to improve the quality of our products. -Oscar.
Good TV - while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5 years it appears that something happen to the power supply (cord or internal). Now the TV won't power on at all and is simply dead. Very frustrated.
No, I would not recommend this to a friendBuy a screen protector for your flat screen TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was damaged the 3rd week after I purchase it, very cheaply made. The coverage I purchase from Best buy did not want to repair it. Am still paying for it.
No, I would not recommend this to a friendTerrible picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv because the salesperson had highly recommended it. I took it home, after few hours I decided to exchange it for a Samsung which I love!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bill93021, thank you for your message. That is unfortunate the SONY TV did not meet your expectations. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feedback. - Oscar.
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read great reviews for this but was very disappointed with picture. We ended up returning it and going with another Bravia model
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello 1234, thank you for your message. That is unfortunate the TV did not meet your expectations. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feedback. - Oscar.
Picture is Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on this TV failed one month from purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello grhanson, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it, check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/39841. - Oscar.