Customer Ratings & Reviews

Hello RobertB,

Thank you for choosing Sony!

It brings us great joy to hear that the WHG910N headphones have proven to be a valuable investment for you. We’re glad the noise cancellation performs effectively even in noisy environments and that the sound clarity aligns with your highest standards. Thank you for sharing your positive experience with us.

Best regards,
-Fred

Thank you for the fantastic review, Dharti!

We are absolutely thrilled to hear that the INZONE H9 II headset is delivering an exceptional experience for you! It's rewarding to know that you find the sound quality and build quality so high, and that the audio in BR games like Apex is unbelievable. That precise, immersive sound is exactly what we designed the headset to deliver for a competitive edge.

Thank you again for choosing Sony to be a part of your gaming setup!

Best regards,
Gus,
Sony Social Media Team

Hi Ilovetech,

We appreciate you sharing this detailed feedback on the INZONE H9 II, and we sincerely apologize for the irritation and frustration caused by the change in the game/chat balance functionality on the PS5. We understand that this is a core feature you relied on in the previous H9 model. While the dedicated buttons on the H9 II are designed for PC use with the INZONE Hub software, you can still adjust the Game/Chat volume balance directly within the PS5 Control Center. Simply press the PS button on your controller, select the Sound icon, and use the Audio Balance slider to fine-tune your game and chat audio mix. We value your honest comparison to the prior model, and your input on feature continuity at this price point is critical for our development teams.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JosephP,

We are thrilled to hear that you find the INZONE H9 II so comfortable for long gaming sessions! We appreciate your feedback regarding the driver size and are glad to know that the microphone quality and lightweight design make these a top recommendation for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi IVOJ,

We're excited to hear that your Sony headphones are delivering such great sound—especially compared to the previous generation—and thank you for sharing your fantastic 5-star review! It's wonderful to know that the flexible sizing and comfortable fit, even for larger heads, made a real difference for you. These are features we strive to get just right, so you can truly enjoy every listening moment.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi M1A2G3A,

It brings us great joy to hear that you are finding the INZONE H9 II to be such an outstanding improvement! We are thrilled that the lighter design, enhanced noise cancellation, and seamless, lag-free connection to your PS5 Pro are elevating your gaming experience.

Thank you for your high recommendation and for choosing Sony to power your play.

Regards,
Dominick

Hi Nate,

We're really happy to hear that your Sony headphones are noticeably more comfortable and lighter than the previous generation. Thank you for sharing your 4-star rating—it means a lot to us! The thoughtful design of your Sony headphones makes extended listening truly enjoyable, and we appreciate your feedback about volume controls on the PS5 screen. We hope future updates make the experience even better for you.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hi Spartan15!
Thanks for the feedback about the INZONE H9 II!
It is fantastic to know that the microphone is performing so well for you and that you're finding the dual-connection feature useful. We really value your input regarding the bass levels and the request for a PS5 customization app.

Thanks for selecting Sony!
Warm regards,
Estefany

Hi Brett,

We could not be more pleased to hear that your INZONE H9 II is delivering such a versatile performance across your PS5 Pro and Nintendo Switch 2. We engineered these headphones to provide top-tier noise cancellation and immersive spatial audio specifically for gamers, and knowing that they have earned your strong recommendation for both wireless and wired play is fantastic.

Thank you for choosing Sony.

Regards,
Dominick

Hi Bunb,

We appreciate your detailed feedback regarding the INZONE H9 II. We are glad to hear that you are enjoying the sound quality, microphone performance, and comfort during your gaming sessions.

We also value your honest input regarding the feel of the ear cup materials. You are correct that the high-quality nylon and plastic components are specifically chosen to minimize weight for long-term comfort, though we understand your preference for a more premium texture. We will be sure to share your comments with our design team for future product development.

Thanks for choosing Sony.

Best regards, Eliab

Hi Pulk87,

It makes us really happy to hear that you consider the Sony INZONE H9 II an excellent product and a "must buy" for the PS5!

We are thrilled that you are experiencing the immersive 3D audio, which is essential for next-level PS5 gaming. It is also great to know you are taking full advantage of the intuitive EQ fine-tuning in the app and the convenience of simultaneous connection to both your phone and PS5—that truly is a game-changing feature!

We really appreciate you choosing Sony!

Regards,
Dominick

Hi ErickH!
We are honored to hear that the INZONE H9 II is providing you with such a great experience! Excellent audio and mic clarity are key, and we appreciate you letting us know how much the simple app control contributes to your setup.

Thanks so much for choosing Sony!
Best regards,
Estefany

Thank you for sharing your detailed and honest feedback, Zavehi.

We are truly happy to hear that the great microphone on your INZONE H9 II is providing you with clear communication—that's essential for a smooth gaming experience.

We are, however, genuinely sorry that you were unable to achieve a sound profile you liked, even with the EQ software, and that you found the audio quality "all over the place." We appreciate this specific criticism and will share it with our development team, as we continually work to refine the sound experience across our gaming lineup.

We're especially sorry that the headset wasn't comfortable for you. We design our headsets, like the H9 II, with soft earcups and a snug fit for long gaming sessions, so it's always disappointing when they don't provide that comfort for every user. We truly hope that, even with the fit issues you experienced, your overall assessment that most people would find them comfortable helps other gamers.

We deeply value your detailed input, including your thoughts on the overall value. Thank you for taking the time to review the INZONE H9 II and choosing Sony.

Best regards,
Gus,
Sony Social Media Team

Hi Virg!
We are thrilled to hear that you’re loving your new INZONE H9! It’s awesome to know that the fit is working out for you and that you’re having a great time customizing your audio through the app.

Thanks for choosing Sony!
Warm regards,
Estefany

Hi Gigi,

We appreciate your feedback regarding the comfort and microphone of your new headset. We are also grateful for your suggestion regarding in-store color availability, as we are always looking for ways to improve the shopping experience for our customers.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Alec,

Thank you for the 5-star review! We're really happy to hear that the INZONE H9 II is delivering solid quality for both your gaming and music experiences.

With Industry-Leading Noise Cancelling and Superb Audio Reproduction, this headset is designed to keep you focused in the game and immerse you completely in your favorite music. Enjoy the superior sound and comfort!

Thanks for trusting Sony.

Regards,
Dominick

Thank you for the fantastic review, EmmanuelC!

We are absolutely thrilled to hear that the INZONE H9 II headphones have been the greatest upgrade you've had in years!

It's incredibly rewarding to know that the Active Noise Cancellation feature is performing so well, giving them the ability to silence external distractions in a loud area of your house. We engineered the INZONE H9 II to provide both great sound quality and a distraction-free environment for peak focus and immersion.

Thank you again for choosing Sony to enhance your PC setup!

Best regards, Gus, Sony Social Media Team

Hi Tdoll!
Thanks so much for sharing your review with us.
It is fantastic to know that your new INZONE H9 II is such a big step up for you. We’re happy the new design and sound quality are hitting the mark.

Thank you for choosing Sony!
Best regards,
Estefany

Hi YoXan16,

We appreciate your feedback on the INZONE H9 II. To simplify the process, please ensure your console is set to "Switch Output Device Automatically" and the USB transceiver is toggled to "PS5." We are continuously working to make device integration more seamless for our users.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JavierA,

It is fantastic to know that you are enjoying the comfortable fit and the extensive features provided by our integrated software.

We designed the INZONE Hub software specifically to give gamers total control over their audio landscape, and we are glad that functionality is proving useful in your sessions. Regarding the noise cancellation, we appreciate your feedback. To ensure you are getting the most out of this feature, we recommend checking that the ear pads are creating a secure, plush seal around your ears and that you have the latest firmware updates installed via the software to optimize the dual noise sensor technology.

Thank you for choosing Sony.

Regards,
Dominick