Customer Ratings & Reviews

Hi MelodyF,

Thank you for your fantastic 5-star review of the Sony INZONE H9! It is most rewarding to hear that you are pleased with the great quality and easy setup. We appreciate you recommending it as a must-have gift for gamers—that's high praise!

Thank you for choosing Sony!

Regards,
Dominick

Hi JonathanS,

Great! We're thrilled that you are enjoying the comfort and sound quality of the INZONE H9. Thank you for choosing Sony!

-Ralph

Hi Bobby, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted you appreciate the amazing features, especially the exceptional comfort, incredible audio, and great battery life the unit. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi AlfredA!
Thanks so much for taking the time to share your feedback on the INZONE H9!
We are delighted to hear you feel so positively about the headset.

We appreciate you choosing Sony!
Best regards,
Estefany

Hello Jake70,

Thank you for your positive feedback on our WHG900N headphones! We're thrilled to hear that you're enjoying the phenomenal sound quality and find them to be a great value for the price. We strive to provide high-quality audio products that offer excellent performance, and we’re pleased that the product met your criteria. Enjoy your music!

Thank you for choosing Sony.
Best regards,
-Fred

Hi JohnG, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted it works seamlessly with your PS5 or PC and you like that the microphone can be muted in one easy operation simply by flipping it up. Glad to know you appreciate the amazing features, incredible audio and excellent call quality. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi JorgeM, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Turo,

Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi MichelleT,

That's great! We're glad to hear that your son loves his new INZONE headphones for PS5 and computer. Thank you for supporting Sony!

-David

Hi Cappers,
Thanks for reaching out about your INZONE H9 headset. We totally understand how frustrating it is when a new headset doesn't quite fit right. We truly apologize for that experience.

Since the INZONE H9 has an adjustable headband, here's a simple trick that often helps when the overall frame feels a bit loose: try adjusting the headband to its very smallest setting by pulling the earcups up until they can't go any higher and then make sure the earcups are sitting flat and flush over your ears, as sometimes even one small click can make a huge difference in the fit.

We hope this helps.

Thanks for considering Sony and for your feedback.
Warm regards,
Estefany

Thanks for commenting, Sinuhe! We're thrilled to hear about your satisfaction with the amazing features and superb performance of your INZONE H9 Gaming Headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi Chilly, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi GustavoH,

Very nice! We're glad to hear that you like you new Sony headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi Jerry, Awesome! Thank you for the purchase and we're glad to hear that you're enjoying the Sony headphones and liked the noise canceling. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. We appreciate the recommendation and thank you for choosing Sony! -Craig

Hi Cliffboswell, Thanks for the 5-star rating! We're glad you like your new gaming headset. Enjoy and thanks for choosing Sony. -Craig

Hello ArnandrajR,
Thanks for your feedback and we're truly delighted that you are pleased with the performance of our INZONE H9 Headset. Playing your favorite games is now more exciting. Thanks for choosing Sony! - Marco

Hi Cesar, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl

Hi HappyCamper,

We are really sorry if our INZONE H9 Gaming Headset didn't fit you well and that it had to be returned. This is definitely not the experience what we wanted you to have on our premium headphones. The INZONE H9 have a self-adjusting headband and soft cushioned earcups that cover the whole ear. This will help give you more personalized comfort.
Ref: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html

We value your opinion and we will surely take note of your feedback as we always strive to make this a better experience. We are hoping you will consider Sony again in your future purchase.

Sincerely,

Romeo

Hi NicholasA, Thank you for sharing your concern and we apologize for the inconvenience. If you still have the unit, kindly reset and initialize it. The link below will guide to through : https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html

After your initialize the unit, kindly redo the pairing/connection.

If you need further assistance with your device, you may reach us at [email protected] with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Andrew, You've made an excellent choice! We're glad you're satisfied with your purchase. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam