Customer Ratings & Reviews

Hello LingfeiH,
Thank you for providing your candid feedback regarding the INZONE H9 headset. We are immensely pleased to hear that you find the headset to be "very good."

We take all feedback seriously, and we are sorry to hear about your experience with the top section's durability and the difficulty you encountered in getting support from us. We recognize how crucial accessible and efficient customer service is, and we are continually working to improve our support channels to better serve our community.

Thanks for choosing Sony. We appreciate your feedback!
Sincerely,
Estefany

Hi JaydenGang, we're glad you love your new gaming headset! Thanks for choosing Sony! ~Earl

Hi Evan0527,

Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!

-David

Hi there, Thank you for sharing your experience with the Sony INZONE H9 gaming headset. We're thrilled to hear that you enjoy the headset, but we’re sorry to learn about the wear on the earcup. Please note that the pads are replaceable. We appreciate your feedback, as it will help us enhance our products in the future. Regards, -Craig

Hi PeterS, Thanks for the 5 star rating! We are glad that you love your Sony gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Craig

Hi Knzty,

Thanks for commenting. While we are glad to know that you find the sound quality of our INZONE H9 great, we are really sorry if its build design and bass sound didn't live up to your expectations. We truly appreciate your feedback. Regarding your issue when using the INZONE H9 Gaming Headphones with your PC, if you haven't yet, please ensure that you are using our INZONE Hub for PC so you can get the most out of these Headphones. The INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.
ref: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

I hope this helps.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Modz, we're glad you are enjoying our product! Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thank you for choosing SONY! ~Earl

Hi KelsieJ, Thanks for the 5-star rating! We're glad you like your new gaming headset. Enjoy and thanks for choosing Sony. -Craig

Hi KarenS,

You made the right choice! We're thrilled that you are enjoying the performance of the INZONE H9 headset. Thank you for choosing Sony!

-Ralph

Hi Amazing,


We're absolutely thrilled to hear how much you are enjoying the amazing wireless audio and customization features of your INZONE H9 headset on your PS5! We designed the H9 to offer a personalized and immersive experience, whether you're taking advantage of the 360 Spatial Sound Personalizer or balancing the Game/Chat audio directly from the headset controls. Thank you for sharing your positive feedback.

Thanks for choosing Sony.

Best regards, Eliab

Hi LLIMbIGA, Great! We're thrilled you like the comfortable fit, great sound quality, and it works perfectly with your PS5. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb his performance. We have incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring his game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing Sony! -Sam

Hi DakotaV,

That's excellent feedback! We are delighted to hear that the INZONE H9 Gaming Headset is working fantastically for you and that you would recommend it to your family and friends.

Thanks for choosing Sony.

Best regards, Eliab

Hi Orion,

Thank you for the purchase and we're glad to hear that you're happy with the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi Inspector187, thank you for taking the time to share your feedback about the INZONE H9 headset. We sincerely apologize for the issues you have experienced with the microphone and the static noise.

We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
Start by checking that the microphone is securely connected and free of any debris. Utilize the “INZONE Hub” software to verify and adjust the microphone volume settings, ensuring the input volume is set correctly. If the problem continues, connect the headset to a different device to identify whether the static persists, which can help determine if the issue is with the headset or the original device. Lastly, confirm that your headset's firmware is updated to the latest version. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany

Hi Kris,

Awesome! We're glad to hear that you like the comfortable design and sound quality of the headphones. Thank you for choosing Sony!

-David

Hi Matthew, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. To improve the noise cancellation feature,
please make sure the noise canceling function is turned on. You can check the noise canceling settings with “INZONE Hub”. Put on the headset snugly to a comfortable position. The noise canceling function is effective for noise in low frequency ranges in locations such as offices, near air conditioners, on trains, and on planes and is not as effective for noise in higher frequencies, such as human voices. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming.

Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission.


Thanks for sharing this review. Jay

Hi JohnG, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted it works seamlessly with your PS5 or PC and you like that the microphone can be muted in one easy operation simply by flipping it up. Glad to know you appreciate the amazing features, incredible audio and excellent call quality. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi BritO,

We're happy to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi Cappie, Thank you for the 5-star rating! We're glad you like the excellent noise cancelling feature and it works great with your PS5 and PC. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi DontarioH,

That's great! We're happy to hear that you're enjoying the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David