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Customer reviews

Rating 4.3 out of 5 stars with 782 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 782 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    INZONE H9 Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried many headphones, the INZONE H9 is one of the best. I cannot say it is the best but I am very happy with the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SOBZ, Awesome! We are so glad to hear that you are happy with your new Inzone H9 Gaming headset! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Build quality so so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leather on headband comes off easily. Good headset in terms of audio and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BabingtonA,
      Thank you for your time writing this review. While we are glad you like the audio quality and battery life of your INZONE H9, we're sorry to hear if the headband fabric is peeling off. We'd like to help and do the best possible for you.

      May we contact you and get more information? If so, please email the below information to [email protected]:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best pick out of the 3 versions of this SONY set.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of Sony headset for The Playstation 5 console and PC is a great choice because it has great noise cancelling blocked out if playing a game. You also get great sound quality when connected and you get the headset software with headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FAM530GAMER, Thank you for the great feedback! We're glad you like the amazing noise cancelling and sound quality of your Sony Inzone H9 headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these in replacing my sony platniums. Yoy get what you pay for in any regards. The 3-D is worth every penny. Your able to pin point locations in FPS games havent really used them on any orhers. If you can afford them theyre worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kwilkes, Choosing this headset will definitely be worth it! It's fantastic to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted you appreciate the amazing quality and 360 Spatial Sound for Gaming. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for leaving us such a wonderful review of your new headphones! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset for PS5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset! Having my phone connected via bluetooth, the active noise cancellation, and the integration with the PS5 software makes this headset far superior over 3rd party headsets and the pulse 3d headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerrickA, We're glad that you are enjoying your new headphones. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thanks for choosing Sony. -Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great PS5 headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for PS5, wish it didn’t need a dongle. Sound is worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pak1980,

      Thanks for sharing your 5-star review and experience with the INZONE H9. We're glad that you like the sound quality of the headset and how it works well with a PS5. Your feedback about the USB transceiver is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent Audio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Audio is very clean, yet the mic attached to it is below average. If you have a separate mic then it wouldn’t be bad. But not for the price imo.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lowepez, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Repurposed; still sublime

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite these being gaming headphones, I use them to record audio on my PC. So far so good, definitely worth every Penny spent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnomisT,

      We appreciate the positive feedback! We're glad to hear that you like the headphones for your audio recording.Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation works great on ps5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bugs,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones for your PS5. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Great headphones, too quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently went on a gaming headphones buying spree, and these were honestly the best headphones at this price range that I found. Unfortunately, they were not loud enough for my liking so I did return them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJAJ,

      Thank you for the review and we're glad to hear that you like the headphones. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very very very very very very very very very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlfredA!
      Thanks so much for taking the time to share your feedback on the INZONE H9!
      We are delighted to hear you feel so positively about the headset.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 3 out of 5 stars

    Good but....

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the headphone. its been 1 year and 3 months now, and all i can say its it could've been perfect, if only the earmuffs were comfortable. after gaming for hours my ears feel uncomfortable and hot. the top cushion of my headphones have come off, so i had to tape the cusion so i can still use it until i get new ones..... $300 and its falling apart within a year already. what a disappointment.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephYovelPaldo, thank you for taking the time to share your honest feedback. We're truly glad to hear that you've enjoyed using the Sony - INZONE H9 gaming headset overall, but we're sorry to learn about your discomfort during extended use and the condition of the cushions after a year of use. That's definitely not the experience we want for our customers. We take feedback like yours very seriously, as it helps us identify areas where we need to improve both comfort and durability in future designs. We really value your experience and will make sure your concerns are shared with the appropriate teams. Thank you for considering Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ehh. Not as good as they promote it to be

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headsets work pretty good but not for the price its for. If you are using the headsets just for solo play then these would be for you but if its for multiplayer avoid these at ALL COST. It seems they wasted all the budget on just the audio cuz the mic is absolutely horrible. There are so many $40 Headsets that beat these by a long shot but other than that the Headsets are on par with their competitors

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonG,

      We are really sorry if you are experiencing an issue when using the microphone of your INZONE H9. This is certainly not the news we'd like to hear from you. Please allow us to help you and turn this into a better experience. If you haven't yet, please follow our suggested troubleshooting steps on these articles and see if it resolves the problem:
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282862
      https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890

      And as a general recommendation, to get the most out of your INZONE H9, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/downloads

      I hope this helps.

      Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

      Name:
      Sony.com Username:
      Model Number:
      Issue:
      Telephone Number:

      We value you & your feedback, and thank you for choosing Sony.

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Gaming headset to work out your neck muscles.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome, but the headset is too heavy. I wish my neck didn't hurt after 15 minutes of using them. Otherwise the sound quality and construction is awesome. Hopefully after using this headset for a while i will be able to gain some neck muscle and wear this headset for a longer period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AbrahamA,
      Thank you for your purchase and for sharing your feedback. We're glad that you appreciate the sound quality and design of our INZONE H9 headset. Your feedback is important and will help us improve our future products. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding and very clear audio with good bass as well. Perfecr for PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Khyber,

      Very nice! We're glad to hear that you like the clear sound quality and bass of the headphones for your gaming experience. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The headphones worked great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shipping was fast and also that product is have a good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcosA,

      Thank you for the 5-star rating! We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset from the many I’ve had growing up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset one of the best headsets out there. The noise cancellation on them is pretty amazing and all the extra features that come with it on pc do come in handy would recommend it to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnriqueN, We're glad that you are enjoying your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality Excellent technology I would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rohan, Thank you for your awesome review! We're delighted to hear that your Sony INZONE H9 's quality and technology are to your liking. Thank you for recommending and choosing Sony! -Maria Sony_US

  • Rated 3 out of 5 stars

    INZONE Wireless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features aren't as good as the originals, and they aren't as easy to understand

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TysianaW,
      Thank you for sharing your feedback on the INZONE H9 headset. We apologize for any inconvenience you've experienced regarding its features and ease of use.

      If you need further assistance or have any questions, please don't hesitate to contact our technical support team using this link: https://www.sony.net/support-contact

      Thanks for considering Sony and sharing your thoughts.
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son loves them he uses them for his ps5 and his gaming pc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleT,

      That's great! We're glad to hear that your son loves his new INZONE headphones for PS5 and computer. Thank you for supporting Sony!

      -David Sony_US

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