Customer Ratings & Reviews
- Model:
- WHG900N/W
- SKU:
- 10095825
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone if you play competitive games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaviP, Thank you so much for your amazing review, we are so glad that you are enjoying the amazing Sony - INZONE H9 Wireless Noise Canceling Gaming Headset with incredible features like, 360 Spatial Sound for Gaming, Dual Sensor Noise Canceling Technology, and Comfortable Design ensuring comfort during long gaming sessions. Thank for your preference, Regards - Dominick
Nearly perfect!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this headset every day for the past year. It serves me well for gaming, music (audio quality could be better though), etc. Aside from average battery life, this headset is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewF,
Very nice! We're glad to hear that you like the battery life of the headphones. The sound quality will depend in the source that you're playing. We recommend using the INZONE Hub software for Equalizer, Spatial Sound etc. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!
-David
Fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the headphones I would never use anything else
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kratos, we're glad you are enjoying your new gaming headset! Thanks for choosing Sony! ~Earl
Disappointing for the dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me preface this by saying that I normally use a Sennheiser HD800S for my daily driver. These simply aren't worth the money. If you're not well versed in audio to simplify why this headset is a dump: * The mic quality is abysmal at this price point. Not suitable for professional calls and people will notice when chatting online its that substandard. * The mids lack separation, sounds just blend together and it sounds so busy that you will struggle to discern one sound from the next. * They're not very conformable, the clamp force on these is deceptive and is uncomfortable. It doesn't breathe well and your ears will likely sweat a bit. * The connectivity is lackluster. The Steelseries Arctis Nova Pro Wireless are more expensive but offer significantly more connectivity and allow you to connect your PS5, PC and smartphone simultaneously with its included DAC. The H9 can only connect to the PS5 via dongle and a bluetooth device. So that means you can't hop on your PC to play a cross play game with friends and chat with them on console at the same time. Also if a call comes in you better be paired with it too. Some of you may be groaning by now, but ultimately for the money you may as well go with Corsairs headset instead as it offers better mic and sound quality for less or spring for the Steelseries which actually does something innovative when it comes to headsets. This thing would've been a hit if it released when the PS4 dropped (yes PS4 not PS5). Easy skip.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FindtheDoor, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the mic, sound quality and comfort of your SONY unit. Please make sure that the microphone setting is set to [INZONE H9 - CHAT] in the sound settings of the computer. If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
For sound quality issues, you can switch the settings and check the sound quality mode with “INZONE Hub”. When you want to prioritize the sound quality, select [Priority on Sound Quality]. Please follow this link for more details:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html?search=sound%20quality%20
We’ve created the INZONE H9 to be ultra comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. The wide, soft headband cushion distributes weight evenly across your head for long-term wearing comfort.
You could Bluetooth to a PC and use the USB dongle to connect to the PS5 at the same time.
We have our Support team that is always happy to assist. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Works great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects easily. Noise canceling or not. I can't hear anyone when i have them on. Just a muffled sound. It does suck when the battery is low it starts cutting out and having a static sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TSandt,
Thanks for commenting. We are happy to know your satisfaction with the amazing noise canceling feature and ease of connection of your INZONE H9 Wireless Noise Canceling Gaming Headset. We greatly appreciate your input with its sound quality and performance when the battery is low. If you haven't tried yet, please follow our suggested troubleshooting steps on these Help Guide links to isolate the problem:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
I hope this helps.
The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.
Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Price
Average headset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just an average headset that is overpriced, I like Sony but they can do better then this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nate808, thanks for choosing and purchasing our product. We understand your feedback regarding our product.
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing SONY! ~Earl
Game time!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Good thing I bought it!! Satisfying product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mujjaco,
Awesome to hear you're loving the INZONE H9 gaming headset! Glad it turned out to be a satisfying purchase. Thank you for choosing Sony! Enjoy! -Maria
Open box with missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my son on the BestBuy web site. It was an open box item rated "excellent," so no blemishes and all parts included. Unfortunately, whoever at Best Buy in Portland, Oregon accepted the item back from its previous owner didn't check carefully at all. The headphones were in the box, but no charging cord and no dongle. So, basically, a useless item. I returned it to my local BB store for a new, unopened box (with all parts included, of course), at a cost to me of over $80.00 above what I had already paid for the open box item. So this review is about the hassle of ordering and waiting for the delivery of an item that was not what it claimed to be. My son did not use the item because he couldn't charge it and he couldn't connect it. I will leave a separate review of the one I purchased that did have all of its parts. This is a review of BestBuy's claim that open box items on its website contain all necessary parts. I've purchased open box items from BB before, but only in-store. I will never order one again on-line.
No, I would not recommend this to a friendAmazing sound, horrible mic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I was expecting them to be twice as good as my HS80’s but in reality the build quality and mic quality were just horrible. Also the demo noise suppression was way better than the actual out the box headphones. Only thing good about the headset is the audio but for the price you can find on par for way less
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mastah,
Thank you for the inquiry and we're glad that you like the sound quality of the headphones. We do apologize for the inconvenience. You ca use the INZONE Hub to ajust the volume of the microphone. We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Too much money to not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these on sale and was really looking forward to them. They synced right up the first time. After a couple of days they stopped connecting. I unplugged everything, plugged it back in and nothing. I reset them and that worked. Then a week later same thing and now won’t connect at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DadJoke,
Thank you for considering Sony products.
We apologize for the inconvenience you’ve experienced with your Sony WHG900N headphones. To help resolve the connection issues, please try the following troubleshooting steps:
Initialize the Headphones: This will restore the headphones to factory settings and delete all pairing information.
Press and hold the power button and the Bluetooth button simultaneously for about 10 seconds or more. When the initialization is complete, the left and right ring indicators (white) will flash 4 times.
For detailed instructions, please visit:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
Check the Charging Status: Ensure your headphones are fully charged by connecting them to a computer or USB charger using the supplied cable.
Pairing Troubleshooting: If pairing remains an issue after initialization and charging, please follow the steps outlined here:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670450.html
If the problem persists after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for your patience, and we are here to help you get the best experience with your Sony device.
Best regards,
-Fred
Solid headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid gaming headphones but noise cancelling could be better. Also wish that the EQ settings were able to be adjusted directly from the PS5 like the pulse 3D.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yvette, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Our INZONE H9 features ergonomically designed control buttons and dials so you can easily change functions and adjust settings during a game.
You may refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.
In any case that you need our assistance, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Sound quality
Not for streaming.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, poor microphone. Could be a lot better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VICIOUSPO,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened with the microphone of the headphones. If you connect the headphones to a computer, the Equalizer, Spatial Sound, Dynamic Range Control, Game/Chat Balance, and Microphone volume settings are active only when the headphones are connected using the USB transceiver with the USB transceiver switch set to PC. These settings can't work when they are connected with a Bluetooth connection. We recommend using the INZONE Hub to adjust the microphone volume of the headphones.
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00279252
If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Best Ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for gaming. Best ones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jinger,
Thank you for the 5-star rating and we're glad to hear that you like the headphones for your gaming experience. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones sound good but no customization on ps5 was a downfall and they dont get that loud.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Thanks for the review and feedback. The INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony. -Craig
Good headset for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, the noise cancellation isn’t top tier, but it gets the job done for the price range imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnerH,
Thank you for the purchase and we're glad to hear that you like the price point of the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!
-David
Nice feature but pour quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have every PlayStation headset and none have long life they're made with pour quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi San0, great! We're glad you like our gaming headset! We understand your feedback regarding the built quality of your Sony unit. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony. ~Earl
Best Gaming Headphones Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Per my children, theses headphones are the best!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynB, Thank you for the 5 stars! We're thrilled to hear that your children likes their INZONE H9 headset. Thank you for trusting Sony! -Maria
great headpohones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. this is the only way i play now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hitman, Thank you so much for the 5 stars! We're thrilled that the INZONE H9 headset has enhanced your gaming experience. Thank you for choosing Sony! -Maria
Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, love it, love it, love it, love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaniaR, Fantastic! We're extremely pleased to know that you love your INZONE H9. Thank you so much for sharing your awesome experience with our product and for choosing Sony! Enjoy! - Romeo
Comfortable but horrible mic and sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting not only a comfort upgrade with the leather ear cups but also a sound upgrade with the sony tech and anc coming from my steelseries 7x but nope. Playing COD and 2k, people say my mic sounds so bad. The sound range is also worse than steelseries. Footsteps cant be heard as well either. Im sending these back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TwinCities,
Thanks for reaching out to us with your concern, While we're glad you like the comfort, we regret to hear that it hasn't lived up to your expectations, in terms of mic and sound quality and you're considering returning the unit. This is not the experience we want you to have. Allow us to help you and turn your experience around.
The INZONE H9 noise cancelling headsets feature high sound quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. This bi-directional microphone enables clear voice chat even during the most frenetic moments of a game.
If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines provided on this helpful link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.
For more information on how to set up the headphones using the INZONE Hub software, refer to this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
If you still have the unit and you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
