Customer Ratings & Reviews
- Model:
- WHG900N/W
- SKU:
- 10101610
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless on ps5. They sound good but you can’t change audio settings and they’re average at their price point
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're sorry to hear that the audio quality did not meet your expectations. This is definitely not the experience we want you to have. When you connect the Inzone H9 headset to a game console (PS5), these are the audio settings that you can adjust:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670406.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html
Should you need any assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is the best of the best you must buy don’t wait
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoN,
You made the right choice with the INZONE H9! Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony!
-Ralph
I would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend for both gaming and causal tv watching.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
Awesome! We're really glad you are enjoying your new INZONE headset for gaming and watching TV. Your satisfaction is greatly appreciated. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for your recommendation and for choosing Sony! - Kris
Mic stopped working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic stopped working 2 weeks after using, couldnt return it because it was a christmas gift purchased in october.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC, we are truly sorry to hear the the microphone of your Sony - INZONE H9 headsets stopped working, this is not the experience we want you to have, here are some useful steps you can try to troubleshoot the problem:
1- Make sure your headset is up to date using the INZONE Hub software that you can download on your computer.
2- Connect the headset to different devices to make sure it is not the device that is restricting the mic.
3- Do a microphone test through the INZONE Hub, and also try to adjust the mic volume to be higher.
4- Initialize the headset to restore factory settings, this operation resets volume settings, etc. to the factory settings, and deletes all pairing information, you can do this following the instructions here: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If the issue persists after these steps do not hesitate to contact us through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. Regards, Dominick
Still having issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updates are pain in the butt, tried 3 different computers but i still cant update it. Quality of the headphones is a different story though. Very high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dock, Thanks for sharing your experience. While we're glad that you are impressed with the quality of the headphones, we're sad to hear that you're having trouble updating its firmware. Just to make sure, kindly visit the link below for the steps to update your headphone's firmware. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325
You can connect INZONE H9 Headset to your PC via the supplied USB transceiver, simply slide the switch of the USB transceiver to PC and establish a connection. If the device does not recognize the headset microphone, make sure the slide switch of the USB transceiver is set correctly. Connect the USB transceiver directly to the computer or PS5, and not via a USB hub.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Craig
Comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable headphones, my only issue with them are the sound on the PS5. You can’t really adjust the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pdalerverat, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine-tune sound frequencies to your game for more clarity and immersion using the EQ function. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for sharing your review! Jay
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic is not as good as other headsets, I returned these and got myself the Steel series Nova Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZITYBOY,
Thank you for the review.It is unfortunate that the unit had to be returned. We recommend using the INZONE Hub to adjust the microphone volume of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Great Offer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work Great. I use them for work and have had no problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sausedo0315, We're glad that you are enjoying your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! Erin
H7 > H9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same quslity, ANC isnt really worth the extra $100+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mado, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony! Jay
Quality great, Value low
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is great but the value isn’t. I have the Apple $500 headphones but these didn’t get close in sound quality so I returned them. Not with it IMHO
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tqlynch, we're glad you like the quality of our product. We're sorry to hear that you had retuned your SONY unit. For sound quality issues, it is recommended to follow these links:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html?search=sound%20quality
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html?search=sound%20quality
We have our Support team that is always happy to assist you. You can email us anytime at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
H9 Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gaming headset. It connect easy with the ps5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Monchis, We are glad that you now have a great gaming headphones for your PS5. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Vincent
Not really worth $300
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Felt a bit cheap, for $300 it was a bit crappy. Sadly the battery wouldn’t hold charge so I had to return it. I don’t think I would buy another tho.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Freogrenz, We're sorry to hear about your issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. In this case, please follow guidelines on how to charge the headset of isolate and diagnose the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670438.html.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not worth any money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned these for years. They were good at first, but an issue came up that Sony support, factory resetting, and upgrading couldn’t fix. Everything would just become highly distorted or cut out entirely. I loved their Bluetooth headphones so i expected similar quality, but that’s not what i got out of these. Seriously, buy anything else.
No, I would not recommend this to a friendWorth the Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my boyfriend and he loves them. Definitely a hefty price tag for headphones but for the noise cancelling and sound quality I believe its worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taylor, Thanks for the awesome feedback. We're happy to hear that you guys love the headphones. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony. -Craig
Not worth $300
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected, ok bass but..........
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi good,
Thank you for the review and we're sorry to hear what happened with your headphones. We need more details regarding your concern and we're more than happy to help you out. For further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible bought open box and didn’t come with the usb to connect wirelessly.
No, I would not recommend this to a friendAvoid like the plague
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't bother lol. It feels super plasticity. It feels like a cheap headset for the price. You cant control anything with your ps5 controller. Look at the black shark v2 pro or the alienware headset. Way cheaper and honestly shockingly good metal quality. Superior sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JavierB, thanks for choosing and purchasing our product. We understand your feedback regarding the design of our INZONE H9. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Also, it has a soft-fit synthetic leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable earpad material is designed for comfort, stability and sound insulation.
We're sorry to hear that you also have an issue with the headset connected with PS5. Here's what you can do when connected to PS5, please check this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headset. Too cushion fell apart in 5 months. Like that it works good on PS5
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MattR,
Thank you for choosing Sony!
We regret to learn that the cushion on your WHG900N headphones is damaged. We understand how troubling this situation can be, and we appreciate you informing us about it.
For hardware-related issues, we suggest contacting Sony Support to discuss repair options. You can reach them at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. To ensure a more efficient process, please have your product details and purchase information on hand.
Best regards,
Fred
H9s are absolute Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Call of Duty player since 2008. I pre-ordered these headsets in great anticipation because they were made for the PS5 of which I have 2 of. I have used a variety of headsets including the Turtle Beach Elite 800 and the Astro a50s. Compared to the Astros the Sony H9 are absolute garbage. They make you think the sound is going to be so great. They make you download an app that has you take a picture of each one of you ears as part of the setup. Within 30 minutes of completing the setup and jumping off into several games of Cold War I knew the headsets were worthless for playing COD and I am returning them. I setup a custom game and found I could only hear footsteps at half the range I could with the Astros. In the custom game the account on the second PS5 had no dead silence on and I was totally shocked how much further away I could hear footsteps with the Astro a50s. So if you play COD don't waste your money on the H9s. And yes I am extremely sure they were set up correctly. I would rate the H9s as the worst headset I have ever had. They will be the first ones I have ever returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WalterJ,
We regret to hear that you are having issues with your INZONE H9 wireless gaming headset and you're considering returning the unit. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great.
The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long.
To experience 360 Spatial Sound for Gaming, this feature must be turned on while using the INZONE Hub PC software. Make sure you also setup the Spatial Sound Personalization correctly.
We do have good information and instructions as well that shows how to set up the headphones using the INZONE Hub software here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
After completing the INZONE Hub software setup, other settings can also work when the software isn't running, such as when the headphones are connected to the PlayStation®5 or a Bluetooth® device.
If you still have the unit and you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Feels cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For thr price, these feel very cheap. I understand they want a lightweight head set to offset fatigue of the wearer, but these took it too far. The audio and microphone was meh as well. I returned them and picked up the new Turtle Beach Stealth Pro. Hands down a far superior product for about the same price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi wheels68x,
We are really sorry if our INZONE H9 didn't live up to your expectations and that it had to be returned. This is certainly not the experience we were hoping you would have. We greatly appreciate your input with the design, audio, price, and microphone quality of this headset. For audio and microphone issues, some of these problems can be fixed by performing our suggested troubleshooting steps on these links:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
We value you and your feedback. We hope that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
