Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12202523
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Search no further Sony is IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like(Love should be reserved for people)these so musch that i have a dedicated sift cloth to clean them after each use). I triethe new bose orior to buying these and took the Sonys instead due to their natural acurate sound. Bise are good too but these are a complete package. Sony's design team really deserve high praise for pulling of a timeless, simple, beautiful, elegant and understated design. This is hard to do. I cannot and will not buy anything else other than Sony, i am completely sold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaliouD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Great sounding wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great headphones with some really amazing sound and excellent noise cancellation. The cushions are comfortable, even with my glasses on and for an extended period of time. I can tell that the cushions are going to break down sooner or later, so I’m already looking for replacements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. KyleR,
Thanks for the review! We are really happy to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an amazing day!
-DiegoV
Great quality and worth the splurge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever purchased! I bought this for full price. This is rare, I usually only splurge if items are on sale but I needed a pair of quality headphones I could use while studying. The sound dampening is next level, it even beats the Apple Airpod Pros. The quality of the build is lightweight and feels expensive. I also appreciate how well the storage case is. It has a little magnetic compartment to store the cord when not in use. The battery life is phenomenal and will last you well over a week. One downside is that app is annoying and the ability to go from ambient to noise canceling is confusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyD,
Awesome! Thank you for your time writing this wonderful review of our Sony WH1000XM5. We are very delighted to hear that you are pleased with the audio quality, battery life, design and storage case. Regarding with the Sony Headphones Connect app and switching from ambient mode to noise canceling, you may find thi link helpful.
Listening to ambient sound during music playback (Ambient Sound Mode)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541015.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
Read this before you purchase the XM5s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a year and a half, and I loved them. They had great audio quality, battery life, solid software, and features. Now I come to the reason for my one-star rating, and this is the part you should be aware of before purchasing this product. I came home one day and went to put on my headphones, and realized that the left hinge had almost completely snapped off. The product was never dropped, damaged, or misused in any way, and yet the hinge broke. I checked if other users have had this issue and was surprised to find that this was a known issue with the XM5s. I contacted Sony support and spoke to both their customer service and customer relations teams. Still, they said Sony would not cover this issue because it is physical damage, and offered a "low-cost" repair for $100. This directly conflicts with Sony's policy, which should cover "defects in materials or workmanship under normal use". I am extremely disappointed in the resolution to this issue because the product itself is great, but for a known issue resulting from inadequate manufacturing, to receive neither a proper recall nor a replacement/repair initiative is unacceptable. I am now stuck between either paying an extra $100 and spending multiple weeks to get the product repaired, essentially making the headphones cost $450, or selling them at a significantly reduced rate and eating up the cost of buying new headphones after 2 years. This defect and the resolution by Sony have been so dissatisfactory that I will likely never purchase a Sony product again. TL;DR: Sony headphones' hinge broke under normal use due to a known manufacturing defect. Sony's customer service denied any under-warranty repair/replacement option, citing physical damage in contrast to their policy. Offered me a long wait, $100 repair option. If you choose to buy the XM line of headphones, be aware that there are known product issues that likely won't get resolved even under warranty, and you should probably look to Sennheiser and Bose for better product/company satisfaction.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV,
Thank you for taking the time to share your detailed feedback and experience with the Sony WH-1000XM5 headphones. We truly appreciate your recognition of their sound quality, battery performance, and features.
We are very sorry to hear about the issue with the hinge and can certainly understand how frustrating this must be, especially after you've been enjoying the product for some time.
While our warranty covers defects in materials and workmanship under normal use, it does not cover physical or accidental damage. This is why we offered a low-cost repair option, as it is the most practical way to resolve the problem for you.
Please know that your feedback regarding the hinge and overall experience has been shared with our product and support teams for review. We're continuously working to enhance the quality and durability of our products and appreciate you taking the time to let us know about this situation.
Thank you again for sharing your experience with us and for considering Sony!
Regards,
Dominick
Great headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Good sound quality and they stay on easily when riding a bike or working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekA,
Thank you for the wonderful review and the 5-star rating! We're so glad to hear that you're enjoying the sound quality and that they provide a secure and comfortable fit, even during activities like cycling and working out.
The ergonomically redesigned headband is one of the features we're proud of, and it's great to know that it's providing the comfort and stability you need for an active lifestyle.
Thank you for choosing Sony, have a great day!
DiegoV
Great after 1+ years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t think these are water or sweat resistant but I constantly use these on heavy cardio and lifting days The noise canceling struggles when I drive a truck with no cats. But I can’t mark points for this because it’s great when I’m walking in public areas. Sound is amazing but I am not an audiophile. Batter can last me a whole week on a single charge. On average I use them 6 days a week usually 3 hours with no adaptive sound or noise canceling, and 3 hours with noise canceling. My school is far so I use them on my drive and at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sony is the Best Choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphone are the TRUTH. Sony headphone have gotten me through some of the noises days. Being I used to be in band. The noise cancellation really works wonders. The headphone cushion are comfortable fitted to your ear and stable. When you first buy them the headphone fit a little tight but will get loose after awhile. Please avoid any steam or water because it will get damaged. I avoid any hard rain fall because they will get damaged. I try to keep it out the shower because they will get mess up. Overall I use these more than my beats. Also the sound quality is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BryannaS,
Thank you for choosing Sony!
We greatly appreciate your wonderful feedback on the WH-1000XM5 headphones. We're delighted to know that they have positively enhanced your daily experience, particularly with their outstanding noise cancellation and comfort. Your care tips are invaluable to us. Enjoy the exceptional sound quality!
Best regards,
-Fred
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this headset I’ve had it for about a month and it’s really high quality and comfortable, it sounds really good I haven’t had any problems. I would recommend getting silicone ear covers for these since they aren’t water resistant apparently so getting to be safe is a good idea. I’ve worn them at the gym without the covers and had no problems but I typically put them on to keep them safe
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shnaga, We're happy to hear that you are enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
JUST AMAZING!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amaaaaaazing. Great sound quality. Amazing noise cancelation. Almost perfectly comfortable. Enjoying the loudness of them at work where my coworkers cant hear the music I listen to. These headphones are life changing to me now. Highly recommend.
I would recommend this to a friendFantastic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and volume. Comfortable to wear and last a long time even at full volume. Best headphones I have ever had. Worth the price tag even as a casual music listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoslineD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i’ve owned. the noise cancelling is excellent and the battery life is very long. the sound quality is also amazing. the only minor thing is that they get slightly unco to wear after a long period of time, for me it’s on the top of my head where the band is. other than that, i use them daily and they’re my favorite headphones i’ve owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ajms,
Thank you for taking the time to share your review with us! We're thrilled to hear that you're enjoying the impressive noise-canceling feature, long battery life, and exceptional sound quality of your Sony XM5 headphones. It's wonderful that you’re considering them among your favorites.
However, we sincerely apologize for any discomfort you’ve experienced during extended wear. To help enhance your experience, we recommend checking out this link for tips and suggestions on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Hope this information helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the XM5 headphones.
Thank you for your patience!
Sincerely,
Maria
Quality headphones, amazing sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphones have lasted over a year and a half, and has yet to let me down. The sound quality is phenomenal, with the sound cancelling fitting exactly what it's worth. High recommendations, they're worth the money for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cringelord,
We are thrilled to hear that your WH-1000XM5 headphones are continuing to provide phenomenal sound quality and excellent noise canceling after over a year and a half! We appreciate the high recommendation and are glad you feel they are a worthwhile investment.
Thanks for choosing Sony.
Best regards, Eliab
Great sound! No go as a workout headset...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a very long time since I have had the pleasure of such audio bliss! They are comfortable, and I enjoy how they can recreate a surround sound, fully immersive experience within a headphone. They are exactly as advertised. The reason for 4, rather than 5, stars is that this headphone has no resistance to water, working out, high humidity, etc. I have a set of JVC earbuds worth $50 that have an IP-54 water resistance rating. Yet, Sony is unable to build any resistance into a set of professional quality headphones you can safely work out in? If not for the high sound quality and comfortable build of the unit, it would have cast you 2 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Watuchten,
Thank you for your time writing this review. We're glad to hear you are enjoying the superb sound quality and comfortable fit of your Sony WH1000XM5. We are sorry but this headphones is not waterproof. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Great personal/professional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and build quality is great. Love the looks too. Sleek and subdued, not overly showy, so great for professional zoom calls as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AashrafP!
Thank you so much for the review.
It is fantastic to know that you are loving the look and feel of your new WH-1000XM5 headphones.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Sony XM5s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing sound quality and stellar noise cancelation. Honestly I debated between these and the AirPod Maxes, and I’m glad I chose this one (my wallet is happy too lol). I’ve tried both on, and couldn’t see a difference in sound quality. Also these are great for traveling, if u don’t mind the bulk of the carrying case. It filters out loud engine noise and children screaming on flights, and lasts for 25+ hours, so I’d definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We're delighted to hear that you are enjoying the sound quality and noise canceling function. These headphones are perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones, some QoL features not needed.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise cancelling/ANC works really well. Not the biggest fan of the assistant feature, though you can turn that off within the app as well as some of the other annoying stuff. The touchpad on the headphones (right side) is very sensitive so if you like to lay down with them on I would adjust settings to accommodate. Other than that though they are the best headphones I've had, my favorite feature being that I can connect to two devices at once.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
We are ecstatic to learn that the WH-1000XM5s are the best headphones you’ve ever owned! It is great to hear that the noise canceling and multipoint connection features are making such a positive impact on your listening experience. We also appreciate you sharing your tips regarding the Sony | Headphones Connect app and the touchpad sensitivity—it's helpful for other users to know they can customize those settings to perfectly fit their lifestyle, whether they are on the go or relaxing at home.
Thank you for choosing Sony.
Regards,
Dominick
Good noise canceling headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good noise canceling headphone and easy to connect to devices as well. The sound quality and the battery life are good. The design is pretty, but it’s big for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi maureenyang, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great headphones to cancel outside noises!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for people who want to study. I get really distracted with outside noise but the noise canceling on these are really awesome. The quality of the music is really nice. I feel like i’m in the studio w the artist listening to unreleased music. The battery life outlasts my phone, my airpod pros, and my ipad. Overall, for the price I think it’s really worth it and it’ll last for years due to the overall quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianaH,
Very nice! Thank you for the purchase and we're glad to hear that you like the noise canceling, sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
XM5’s have good ANC and well rounded audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Bose QC35ii, the XM5’s had equal or better active noise cancellation (ANC) and much better bass & low frequency audio - not overly bass heavy, but enough to realize the XM5’s sound great and the QC35ii’s really don’t have that much bass & low end. Sony utilizes photo mapping your ears with your smartphone to custom tune the sound and their “360 Reality Audio” seems to be their version of spatial audio to give a much wider soundstage. It works well. One item to consider is using an audio “digital-to-analog” converter (DAC). Doing so really helps the XM5’s reach their full potential, but they also do daily well by themselves, wireless or wired. Sony’s done a nice job with them. I recommend the XM5’s. Are they perfect? No. But at their regular price point, they do a good job. And if they’re on sale, better yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi av8tor9804, thank you for sharing your review of your experience using the XM5. We're pleased to hear that you like the sound quality and features. We'll take note of your suggestion and pass it to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best ever headphones I bought.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever headphones I bought. Initially I bought the Airpods Max as I have an iphone and also from the reviews. MKBHD called it "Luxury sound". It isn't for me. The bass of Airpods max is worse than Airpods pro. But these Sony XM5's are worth for a bang. They are made of plastic and is a good thing as it will be light on your head. The sound is crazy good. Its perfect in every sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PraveenkumarD, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
