Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
The best purchase I’ve ever made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought, and I got them for a great deal. They have excellent sound quality, are very lightweight, and their battery is outstanding. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrielS, Thank you for sharing your positive experience with the WH1000XM5 headphones! It's great to hear that you are enjoying the excellent sound quality, lightweight design, and outstanding battery life. Your recommendation is much appreciated. If you have any further feedback or need assistance, feel free to reach out. Enjoy your headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Sony-WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable, sounds great, and they keep a charge. The only issue I noticed about them was the connection. The headphones do not connect to everything via Bluetooth. The only way I was able to connect to my laptop and PS5 was via wire. If I wouldn't be able to connect my headphones via Bluetooth to my phone, I would have returned them, because that's what I wanted them for. I use the headphones mostly for my workout music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GenerationX,
We appreciate your feedback and we are sorry that you are having a Bluetooth issue with your headphones. These headphones can be connected to devices that support the Bluetooth A2DP. You can follow the suggestions here to isolate and hopefully resolve this pairing issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534625.html.
Despite your concern, it's good to know that you still like your headphones, especially their sound quality. If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saved up for these and they did not disappoint. The sound quality is so crisp and the ANC really helps make my commute seamless with how noisy the metro can get. The battery life is amazing and I only need to charge it about once a week with every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharleneM,
Thanks for your fantastic review of the WH-1000XM5 headphones! We're delighted to hear that they have not disappointed and have made such a positive impact on your daily commute.
It's wonderful to know that you're enjoying the crisp sound quality and the industry-leading noise cancellation. We also understand the importance of reliable battery life, and we're thrilled that the headphones are lasting you a full week on a single charge with your daily use.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.swipe functions on the right ear are super cool to have. colorways are clean and neat. i love the sound quality and ANC. it is also so comfy to wear that it feels like a cloud on your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaguoL, Thank you for sharing your detailed review of your WH-1000XM5! We're so delighted you're enjoying the excellent sound quality and noise canceling feature of the unit. Good to know you appreciate the easy touch operations, exceptional comfort, and silver color of these headphones Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Great product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for about a year now, I use them strictly for the gym and they still act how they did when I first bought them. The battery lasts very long and they’re loud, comfortable, and easy to clean. The noise cancellation on these headphones are also a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice, Elana! We're also glad that you're enjoying using the WH1000XM5 in the gym, battery life, comfort, ease of cleaning, and noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome headphones! Definitely recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw these headphones at a retail store at the airport and I tried them on and the airport got super quiet! I was like woe these are so cool! I played some music on them and the sound was crystal clear. I was so impressed I ended up buying some. They are so comfortable and look great. I use them around the house and when I work out. They are also great for travel especially while on flights the noise cancellation is awesome, plus great for watching movies and listening to music. I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaime19, Thank you for sharing your experience with the Sony WH-1000XM5! It's great to know that you found the sound quality crystal clear and the headphones comfortable for extended use, whether at home, during workouts, or while traveling. And good to know you appreciate the exceptional noise canceling feature of this headphones. Your recommendation means a lot to us, thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Pricey but so worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomeal product. I bought these as a replace to the lower tier version I lost on vacation. Pricey but worth it. They are so light, the noise canceling and ambient sound work great and I love being able to switch between my devices, especially while working.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM5, Arielle. We are very glad to hear that you’re enjoying the exceptional comfort and find them lightweight. It’s great to know that both the noise canceling and ambient sound features are making a noticeable difference for you, and that seamless device switching is benefiting your workflow. We understand that upgrading comes with a price, so it means a lot to us that you find the quality and features worth it. If you ever have questions or need further support, we're here to help you get the most out of your headphones!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this products I got this in feb and reviewing now. Sound quality is really nice blocks the noise so well and it doesn’t even hurt the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PriyaD,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear you're loving the product and that the sound quality is meeting your expectations. The noise cancellation is a key feature we're proud of, and we're so glad to hear it's working well for you without causing any discomfort.
Thanks for choosing Sony, have a musical day!
DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
If u are looking for headphones- choose these ones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with these headphones. The sound quality is amazing. Battery is enough for ~30h. They are so comfy and worth the price. If you forget to turn them off - the battery will go down of course but it took them almost 2days to be out of charge just working w/o connecting to phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julie, Excellent! We're thrilled to hear that you love the sound, comfort, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The Perfect Headphones for Business and Travel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these Sony WH-100XM5 headphones for about a month now, and I'm absolutely blown away. They're the most comfortable headphones I've ever worn, and the noise cancellation is fantastic. The sound quality is also top-notch. The bass is deep and rich, and the highs are crisp and clear. I've listened to all sorts of music with these headphones, and I've never been disappointed. The headphones are very portable, which is great. I've traveled with them on airplanes and they're great. Overall, I'm incredibly impressed with these. They're the best headphones I've ever owned, and I highly recommend them to anyone looking for a great pair of noise-cancelling headphones. Bonus: These headphones inspired me to start my own entertainment business. I use a logo on headphones with an aux cable plugged into them in my company's logo. The headphones represent the power of music to inspire and connect people. I'm so grateful to Sony for creating such an amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McGrailTech,
Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM5. We are so happy to know that you are well-pleased with its very comfortable fit design, industry-leading noise canceling function, exceptional sound quality, and superb performance. We are also delighted to know that these headphones inspired you to start your own entertainment business, that's amazing!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Best Cans on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are seriously some of the best noise canceling headphones that you can buy. In my opinion, they are the best the only thing that I don’t like is that they are made out of eco-friendly material which I do like, but I feel that they could’ve spent more time developing a more premium feel at this price point, and still be eco-friendly. The box is eco-friendly and recyclable that it comes in, and the case that it comes in is made of cloth. It comes with a companion app that allows you to change all of the EQ settings, which is very important for listening to different types of music. It lasts long. Sometimes I don’t have to charge it for a full week and I get a lot of active use out of it it’s decent for phone calls, but better for listening to music without other people hearing what you listen to. I highly recommend these and the former version the 1000 XM4. The noise cancellation on these are as phenomenal as it gets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Robo, Thanks for sharing your wonderful experience with your new Sony headphones. We are glad that you like them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality, Weight
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely best wireless/noise-canceling headphones you can get on the market! The sound quality and EQ features are pristine with great bass, most effective for office or home use, but definitely great for commuting, too. Fit is great and very lightweight. Compact and easy to travel with. I definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremy, Excellent choice! We're pleased to hear that you are enjoying the sound quality, features, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality headphones, amazing sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphones have lasted over a year and a half, and has yet to let me down. The sound quality is phenomenal, with the sound cancelling fitting exactly what it's worth. High recommendations, they're worth the money for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cringelord,
We are thrilled to hear that your WH-1000XM5 headphones are continuing to provide phenomenal sound quality and excellent noise canceling after over a year and a half! We appreciate the high recommendation and are glad you feel they are a worthwhile investment.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Worth it in every way
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $400, here is why the XM5 headphones are worth it in every way (in my opinion). First, the Noise Cancelling is VERY good. At the gym, (which yes I sweat in these and I havent had an issue yet) everything around me is completely tuned out. Or, if I am there with my friends, I turn on Ambient Noise so I can jam to my music but still hear them talk (coolest feature I wanted). At first, I thought the app was going to be annoying, I just wanted to connect them to bluetooth, but I found the app’s customizable sound options can completely level up the way you listen to music. These are also super comfortable, and you can almost forget youre wearing them on your head. All of these features make these headphones well worth the $400, and I saved myself $150 chosing these over the Airpod Max which has the same features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Planet21, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Good sound quality and they stay on easily when riding a bike or working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekA,
Thank you for the wonderful review and the 5-star rating! We're so glad to hear that you're enjoying the sound quality and that they provide a secure and comfortable fit, even during activities like cycling and working out.
The ergonomically redesigned headband is one of the features we're proud of, and it's great to know that it's providing the comfort and stability you need for an active lifestyle.
Thank you for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Best Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I use them every day and the battery lasts forever. I was debating between these and the Airpod max’s and these are so much better sound quality, comfortability and so much better for the price. They also coke with a case, unlike the Airpods. HIGHLY recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RenaGarcond Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had for a few months now and this is my first over the ear headset and definitely met my expectations. Sound quality is great, battery lasts and charges quickly, lightweight, and my favorite part is that ambient noise does not get through when I’m on calls which makes it a game changer at the office or if I’m ok calls at coffee shops!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JC95, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Must buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the headphones is amazing. The material used for the cushions is super soft and premium. The equalizer is amazing, though I like the out the box sound to have a very balanced sound. Battery life has been great so far. I wish there was a little bit more customization in the app for non Spotify users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iLoveTech, Thanks for the feedback. We're glad to hear that you love the quality of the headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
I love them for work and virtual meeting + music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They may look large on my head but the quality sound, microphone and comfort are worth it. I especially have loved the noise cancelling when I use them for work, it helps me concentrate better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanS,
Thank you for choosing Sony!
It's truly wonderful to know you're loving the quality sound, microphone, and comfort of your WH-1000XM5 headphones. We're particularly thrilled to hear how the noise canceling has become a favorite feature for work, aiding your concentration. It's rewarding to know that our product has contributed to your enjoyment.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best headphones for noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mainly for their noise cancelling ability because I spend a lot of time on my high rise balcony reading which is very noisy with wind and traffic noise, these headphones virtually eliminate all the noise, I even put them on in N/C mode without music to block out the noise, they are also very comfortable and the hi fidelity is great, I waited to purchase the. Until they went on sale, but if I would have known how good they were I would have purchased them sooner, they greatly outperform any over the ear headphones I have had before
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star and review, Berky. Your assessment is spot on! It's just you and your music with the WH-1000XM5 headphones. The easy way to enjoy less noise and even purer sound, with smart listening technology that automatically personalizes your experience. We're truly happy that you are enjoying everything about these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
