Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Perfect everyday headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! The noise cancellation and the sound quality and balance are perfect for when I’m working or just listening to music and relaxing. They are also a lot more comfortable than my previous pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WesleyM, thank you for the five-star rating! We are delighted to know that the WH1000XM5 headphones are exactly what your expected for, thanks to their industry-leading noise cancellation technology, outstanding sound quality, and ultra-comfortable design—ideal for music and chilling. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
Finally found my perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve been looking for new headphones for a while now and these were suggested to me by a best buy employee and i must say they are really good the noise cancellation is top tier and you can control the bass and audio of the music your listening to with the sound connect app. they also fit very comfortably over the ears, would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britney,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort
If you work from home get this headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through at least 6 different headsets. Work from home in a very loud environment. All of them lacked something, either a good microphone that will block the background noise, battery life, not comfortable to wear, or a combination of them. And we have a clear winner. Perfect and smooth calls with no background noise heard for yourself or the person you are talking to (even with a screaming baby by your side) lightweight and comfortable to wear for hours, amazing carrying case, multi-device connectivity and voice control, the Sony headset app has ton of features that you can customize according to your needs, battery life is superb. Definitely worth your money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi willliamches, You've made an excellent choice! We're very happy to hear that you're enjoying the top notch noise cancelling feature, call clarity, lightweight and comfortable fit, amazing carrying case, multipoint connection feature, voice control, and a variety of presets and custom features using the Sony | Headphones Connect App. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
What an amazing set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the xm4 older model. I didnt think the xm5 would be much of a difference but it turned out to be the subtle diffrrence that made it worth the upgrade. I love Sonys' headphone app. It gives so much control over fine tuning my personal sound and noise cancelation. Something was weird today, the headphones started cutting out sound today and purposely going to aware mode with the noise cancelation. I read up a little on this and found it that it was caused by me talking. Once i setup google assistant on it whenever i talk with somewhat of a loud level it will cut off sound on purpose so i can listen and have a conversation. That to me is a golden feature which sony has included in their programming. Sound is 10/10 Comfort is 10/10 they are light enough to wear all day and not get those ear cuff rings around your head lol. App is 10/10 Overall, to me, Sony has been killing it in this price range of noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinJ, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Game Changer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was skeptical if the price and quality were worth it. Now I classify this product as an INVESTMENT. The sound quality is amazing, the microphone is out of this world. It's light, and comfortable. Frankly, I'm kind of mad at myself for not buying this sooner !!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MariaV, You've made an excellent choice! We're thrilled to hear you like the amazing sound quality, call clarity, lightweight design, and comfortable fit of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality, Weight
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, i think they’re worth the investment of how much they are. The sound cancellation is sooo good i was surprised. They’re also very soft & lightweight. So far haven’t needed to charge it more than once either. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyssa, Thanks for the positive review! We're glad that you are satisfied with your new Sony earbuds. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Read this before you purchase the XM5s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a year and a half, and I loved them. They had great audio quality, battery life, solid software, and features. Now I come to the reason for my one-star rating, and this is the part you should be aware of before purchasing this product. I came home one day and went to put on my headphones, and realized that the left hinge had almost completely snapped off. The product was never dropped, damaged, or misused in any way, and yet the hinge broke. I checked if other users have had this issue and was surprised to find that this was a known issue with the XM5s. I contacted Sony support and spoke to both their customer service and customer relations teams. Still, they said Sony would not cover this issue because it is physical damage, and offered a "low-cost" repair for $100. This directly conflicts with Sony's policy, which should cover "defects in materials or workmanship under normal use". I am extremely disappointed in the resolution to this issue because the product itself is great, but for a known issue resulting from inadequate manufacturing, to receive neither a proper recall nor a replacement/repair initiative is unacceptable. I am now stuck between either paying an extra $100 and spending multiple weeks to get the product repaired, essentially making the headphones cost $450, or selling them at a significantly reduced rate and eating up the cost of buying new headphones after 2 years. This defect and the resolution by Sony have been so dissatisfactory that I will likely never purchase a Sony product again. TL;DR: Sony headphones' hinge broke under normal use due to a known manufacturing defect. Sony's customer service denied any under-warranty repair/replacement option, citing physical damage in contrast to their policy. Offered me a long wait, $100 repair option. If you choose to buy the XM line of headphones, be aware that there are known product issues that likely won't get resolved even under warranty, and you should probably look to Sennheiser and Bose for better product/company satisfaction.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV,
Thank you for taking the time to share your detailed feedback and experience with the Sony WH-1000XM5 headphones. We truly appreciate your recognition of their sound quality, battery performance, and features.
We are very sorry to hear about the issue with the hinge and can certainly understand how frustrating this must be, especially after you've been enjoying the product for some time.
While our warranty covers defects in materials and workmanship under normal use, it does not cover physical or accidental damage. This is why we offered a low-cost repair option, as it is the most practical way to resolve the problem for you.
Please know that your feedback regarding the hinge and overall experience has been shared with our product and support teams for review. We're continuously working to enhance the quality and durability of our products and appreciate you taking the time to let us know about this situation.
Thank you again for sharing your experience with us and for considering Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Recrowned King of ANC returns!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."So yes, the rumors are true. We do have in our mist a User" Sony has been a very solid performer and overall top seller of headphones. While others have done this or that better ...the Sony headphones seem to gain the top spot of sales more times than not. This release from Sony, the XM5, gives the user a completely different look with stronger ANC and better sound quality. You can count on on very good imaging for bluetooth devices, good separation, and more balance tones across the mids and bass. But the underated surprise is the dominance of phone call quality. Sony is now the leader in headphone voice quality on phone calls, yes better than the Airpods Max. When you add the fact that they don't care about what kind of phone you use to take advantage of them, the battery life, and the multiple device connection ...you clearly see why Sony is once again the King. The only spot of concern is the lack of space inside the earcups. I think they could have done a better job with the spacing. Even more than before you ears are resting on the driver pad, which could be a deal breaker for some. I've just accepted this and moved on and now it doesn't bother me anymore but it might bother you. Overall I still have to recommend this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Methos, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony is the Best Choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphone are the TRUTH. Sony headphone have gotten me through some of the noises days. Being I used to be in band. The noise cancellation really works wonders. The headphone cushion are comfortable fitted to your ear and stable. When you first buy them the headphone fit a little tight but will get loose after awhile. Please avoid any steam or water because it will get damaged. I avoid any hard rain fall because they will get damaged. I try to keep it out the shower because they will get mess up. Overall I use these more than my beats. Also the sound quality is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BryannaS,
Thank you for choosing Sony!
We greatly appreciate your wonderful feedback on the WH-1000XM5 headphones. We're delighted to know that they have positively enhanced your daily experience, particularly with their outstanding noise cancellation and comfort. Your care tips are invaluable to us. Enjoy the exceptional sound quality!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Better than WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is perfect! Noise cancellation is the best on the market. Battery, sound quality, comfort, and MIC quality for calls - everything works like a charm. I’ve been using mine for more than a year and bought these as a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiT, Thanks for sharing a positive feedback! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
- Pros mentioned:Comfort, Sound quality
Great sound and comfort
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After debating between this, and the Bose knows counseling, I went with Sony. I read and compared a lot of tech reviews between both, and even listened through both in person. I will say the noise canceling on this pair for the most part drowns out most of the noise but unless I put the volume up, I can still hear, the gym music. I might have to play with the Settings more I just haven’t. I would say my main gripe with this is if you’re at the gym and you’re laying down or on the bench the headphones do not stay you kind of have to angle it almost on top of your head so it stays on. but I love hearing the music through the headphones. It does sound a little bit better than the Bose but that could just be me. They are really comfortable. I have a lot of ear piercings so comfort level is really important to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bytene,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling and comfortable design of the Sony headphones. We highly recommend using the Sony Headphones Connect that helps you to quickly connect compatible Bluetooth headphones to your smartphone and allows you to customize the audio settings to work with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Headphones for working out!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great quality, noise cancels for the most part and connects to apple iphones automatically once set up is complete! They are not waterproof however you can buy silicone covers on amazon! I wish they were a bit louder but they stay on the head and are very comfortable! I only have needed to charge it once!
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sheeba! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Search no further Sony is IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like(Love should be reserved for people)these so musch that i have a dedicated sift cloth to clean them after each use). I triethe new bose orior to buying these and took the Sonys instead due to their natural acurate sound. Bise are good too but these are a complete package. Sony's design team really deserve high praise for pulling of a timeless, simple, beautiful, elegant and understated design. This is hard to do. I cannot and will not buy anything else other than Sony, i am completely sold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaliouD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
JUST AMAZING!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amaaaaaazing. Great sound quality. Amazing noise cancelation. Almost perfectly comfortable. Enjoying the loudness of them at work where my coworkers cant hear the music I listen to. These headphones are life changing to me now. Highly recommend.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i’ve owned. the noise cancelling is excellent and the battery life is very long. the sound quality is also amazing. the only minor thing is that they get slightly unco to wear after a long period of time, for me it’s on the top of my head where the band is. other than that, i use them daily and they’re my favorite headphones i’ve owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ajms,
Thank you for taking the time to share your review with us! We're thrilled to hear that you're enjoying the impressive noise-canceling feature, long battery life, and exceptional sound quality of your Sony XM5 headphones. It's wonderful that you’re considering them among your favorites.
However, we sincerely apologize for any discomfort you’ve experienced during extended wear. To help enhance your experience, we recommend checking out this link for tips and suggestions on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Hope this information helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the XM5 headphones.
Thank you for your patience!
Sincerely,
Maria
- Pros mentioned:Battery life, Sound quality
Great quality and worth the splurge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever purchased! I bought this for full price. This is rare, I usually only splurge if items are on sale but I needed a pair of quality headphones I could use while studying. The sound dampening is next level, it even beats the Apple Airpod Pros. The quality of the build is lightweight and feels expensive. I also appreciate how well the storage case is. It has a little magnetic compartment to store the cord when not in use. The battery life is phenomenal and will last you well over a week. One downside is that app is annoying and the ability to go from ambient to noise canceling is confusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyD,
Awesome! Thank you for your time writing this wonderful review of our Sony WH1000XM5. We are very delighted to hear that you are pleased with the audio quality, battery life, design and storage case. Regarding with the Sony Headphones Connect app and switching from ambient mode to noise canceling, you may find thi link helpful.
Listening to ambient sound during music playback (Ambient Sound Mode)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541015.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
- Pros mentioned:Comfort, Sound quality
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this headset I’ve had it for about a month and it’s really high quality and comfortable, it sounds really good I haven’t had any problems. I would recommend getting silicone ear covers for these since they aren’t water resistant apparently so getting to be safe is a good idea. I’ve worn them at the gym without the covers and had no problems but I typically put them on to keep them safe
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shnaga, We're happy to hear that you are enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, fits around the ear perfectly, and noise cancellation surprisingly the best out of any headphones I’ve had.
I would recommend this to a friend - Pros mentioned:Comfort
Apple like ecosystem with Multipoint Connectivity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s provide me with comfort for long hours of studying along with the game changing feature - multipoint connection. I am able to seamlessly which between my PC and my phone, providing an apple like ecosystem experience. The sound connect app is the best app I've ever used for any kind of headphones I've owned because of how easy it is to control my XM5s between my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Juan,
Thank you for choosing Sony!
We couldn't be happier to hear about your positive experience with the Sony WH1000XM5 headphones! It's wonderful to know that they provide you with the comfort you need for long hours of studying, along with the convenience of multipoint connection. Being able to switch effortlessly between your PC and phone truly enhances your experience. We're also glad to hear that you find the Sound Connect app to be the best you've used for managing your headphones. Thank you for sharing your thoughts with us!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great after 1+ years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t think these are water or sweat resistant but I constantly use these on heavy cardio and lifting days The noise canceling struggles when I drive a truck with no cats. But I can’t mark points for this because it’s great when I’m walking in public areas. Sound is amazing but I am not an audiophile. Batter can last me a whole week on a single charge. On average I use them 6 days a week usually 3 hours with no adaptive sound or noise canceling, and 3 hours with noise canceling. My school is far so I use them on my drive and at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
