Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Extremely Comfortable Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are honestly the best headphones I’ve ever had. I never use overhead headphones since they get uncomfortable after awhile, but I use these at work and I can wear it for hours and not feel any discomfort at all. I also wore these on a 6 hour plane ride and the sound cancelling is the best I’ve experienced. If you are in the market for headphones, don’t think twice and get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Times,
Awesome! We appreciate the 5-star rating and we're happy to hear that you like the comfortable design and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound but…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. If you get them with a discount is way worth it. However, be careful! This model is pretty susceptible to break from the hinges, and it is pretty expensive to repair!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and experience with the WH-1000XM5 headphones, JosueF!
We are absolutely delighted to hear that you find the sound quality amazing! Delivering an immersive and rich audio experience is a key priority for us, and your enjoyment of the sound is a great compliment to our engineering team. We also appreciate you noting that receiving them at a discount makes them an even greater value!
We also appreciate you raising the concern regarding the hinges and the cost of repair. We take all customer feedback regarding product durability seriously. We strive to design our products to be both lightweight and resilient for daily use and travel, and we want to assure you that we are always evaluating our materials and construction processes.
Thank you again for your valuable review and for choosing Sony for your listening needs.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Connecting issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought these a couple of months back. I love everything about them when it comes to the noise cancellation and sound and even the app where u can customize the sound. However connecting it to my laptop tends to give me a headache. I use an HP 2 in 1 laptop and it drives me insane. I’ve sat here for the past 20 minutes trying to connect my headphones to my laptop and it still won’t work. It says it connect at moment and then my show would play but no sound would come out and then this ear piercing sound comes out of it basically shutting down my headphones. I would have to then repeat the process over and over and over again in hopes that it would eventually connect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manar, Thank you for sharing your experience with the Sony XM5 Wireless headphones. While we're glad that you are impressed with the sound quality and noise canceling performance of the headphones, we're sad to hear that you are having connectivity concerns.
To ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection." Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device.
If you haven't yet, please update its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. For instructions, please refer to the following links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Craig
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Incredible Sound
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are probably one of the best ones I have ever owned. They delivery impressive quality from the calls I make to the videos I watch, the overall noice cancelling is no joke when it comes to these. The battery life is also surprisingly very long. I can go up to a week without charging them. I’m very satisfied with them (had them for about 1 year now) and can’t see myself without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dino,
Thank you for sharing your great experience so far with your WH1000XM5 headphones. Nice to hear you are enjoying the impressive sound quality, phone call function, noise canceling features, long battery life, and overall performance of the unit. Your satisfaction with our product means a lot to us. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality, Weight
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super light and comfortable and the sound quality & noise cancellation are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonH,
That's awesome to hear! We're happy that you like the lightweight, comfortable design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great quality, but pricy. Definitely worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones. I previously had Bose QuietComfort, but the sound quality with the WH1000XM5 is significantly better. I have never had a pair of Sony headphones as I have always been partial to Bose. After purchasing these headphones, Sony will be my go-to choice. Also, the app you download with these headphones allows you to customize your sound experience more than any other headphones I have had. Would definitely recommend this product.
I would recommend this to a friend Decent Headphones for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent-quality and very comfortable headphones for their price. The microphone for calls is really clear. But only after a week of using them, I came into contact with some issues where it would randomly disconnect from my phone for no reason, and I don't know why it does that. I really hope it doesn't do that with you guys. Besides that, def recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doren!
Thanks so much for reaching out and sharing your experience with your new WH-1000XM5 headphones.
We're truly happy to hear you think they're excellent quality and comfortable, and that the microphone for calls is working clearly for you!
We're also really sorry to hear that you're already running into an issue with the headphones randomly disconnecting from your phone. That certainly shouldn't be happening, and we totally understand why that would be frustrating. Please know we take issues like this seriously, and we definitely are here to help and would be happy to provide some troubleshooting steps to get this resolved.
-Set Bluetooth Connection Mode to “Priority on stable connection” in the Sony | Sound Connect app.
-Update the firmware of your headphones to the latest version, using the app.
-Initialize the headphones and re-pair them with your phone. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
-If possible, try connecting your headphones to a different phone or computer. If the issue does not occur with other devices, the problem may be specific to your original phone or its Bluetooth settings.
If you have tried all the above steps and the problem continues, it is recommended to contact our Support team for further assistance. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Good headphones buggy software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardware and comfortable. Some issues with software where audio disappears on mic activation whether you are on a call activating sir or etc. Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PranayA! Thanks for taking the time to share your review of the WH-1000XM5 headphones.
We are delighted to hear that you're finding the hardware and comfort of the headphones to be a good experience.
Your feedback on the audio disappearing when the mic activates; whether for a call or using a voice assistant like Siri, is important and we appreciate you bringing it to our attention.
Here are a couple of things you can try to resolve the audio drop-out:
1) The first step is always to make sure your headphones have the latest firmware. Connect your WH-1000XM5 to the Sony | Sound Connect app on your phone. If an update is available, install it.
2) Try resetting the headphones to their factory defaults. You can find the full instructions for this here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If needed, please don't hesitate to reach out to our dedicated support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony headphones and for letting us know about this issue.
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Manufacturer defect/Sony wont honor warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the Sony XM models since 2018 with the XM3's. Eventually to the XM4's and now the XM5's. I used my headphones roughly 8 hours a day pretty much every day and every pair held up just fine until the XM5's. This is my second pair of XM5's that have broken due to manufacture defect in the hinge. This hinge problem is a well known issue by Sony with hundreds of posts on various websites. Their own sony support forums has a post with over 12000 views for the hinge issue. For reference the rest of their posts only have a few hundred views, maybe breaking 1000 on one or two. The first pair of XM5's lasted 1 day after the warranty. The most recent pair only lasted 6 months. The only thing that has happened with these headphones is they go from my head to my desk to charge then back on my head the next day. Sony refuses to honor their 1 year warranty for manufacturer defects. Instead of fixing their mistake they will try to charge you $100 to fix their defect. If you look at any of the other broken headphone posts on bestbuy or wherever. ITS ALWAYS at the hinge. This is a clear defect and Sony like all large corporations try to play innocent. check the pictures in the post. got one of both pairs and then the most recent pairs break I really don't want to leave a one star review because these headphones sound AMAZING. and their battery life is fantastic and on top of that they charge quickly. 10-15 minutes and they are good to go usually. So if you are a minimum use headphone user these are probably okay if you got cash to spend, but i cannot recommend these. For $400 dollars a pop they should last more than a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RezDogDre,
We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that you are not satisfied with its design. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones es
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and noise cancellation. Super comfortable and great battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaiY, Great! We're thrilled you like the excellent noise cancellation, comfortable fit, and long battery life of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Exceptional headphone worth its price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better headphones i had ! Its got exceptional noise cancellation , comfort and better sound quality than bose . Enjoying my music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshkumarS, Thank you for this fantastic review of your WH-1000XM5. We're really glad you love the amazing noise cancellation, sound quality, and exceptional comfort of these headphones. We hope you enjoy the WH-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones off of a recommendation of an earlier version. I love them. They provide the level of sound and noise cancelling that I need in order to get work done or get a workout in or just listen to music and be in a zone. The fact that they come with their own carrying case and there is a space in the carrying case for the cords is also so convenient as well, means that I can literally carry everything in one case and I don't need to carry an extra cord or anything since it's all in the case. Also, being able to not use the bluetooth feature but directly plug into a headphone jack was also something that drew me to this product as I often switch between my phone and my computer this feature makes it much easier to transition. There is also an app that lets you customize your listening experience and I find this to be helpful in providing the best listening experience for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MSims, We appreciate your feedback and we are glad to hear that you love your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing for noise cancellation and sound. They’re sturdy and flexible around the ears but be carful when you handle them. Daughter picked them up after having them for 6 months the part detached to the ear pads cracked. The headphones still work though. Consider getting the warranty or be extra careful!
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
AMAZING HEADPHONES
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphone. The headphones are very lightweight and comfortable. Sound quality is very crisp. The different sounds are also amazing such as the noise canceling mode and the ambient sound mode. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasK, We're glad that you're enjoying the sound, noise canceling, lightweight and comfortable. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Battery life
SO WORTH IT!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly, i had very high expectations for these headphones, and they didn’t disappoint! I love listening to my music very loud, they have great bass. Also, my opinion might not be the most valid since I’m not a headphone expert or anything like that, but they are amazing quality!! Very long battery life too, and it was very much worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi urm0m,
That's fantastic! We are extremely pleased to know that our WH-1000XM5 perfectly meets your expectations and that you love its amazing sound quality, long-lasting battery life, and reasonable price.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for sharing your great experience with our product and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Noise cancelling indeed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to read a lot, but I have noisy surroundings, when I got these headphones, they were better than I ever thought. I can activate and deactivate the noise cancelling so I never have to take them off. Worth the money. Wish they could have ear pieces that I could wear while working out, it’s the only thing missing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlondraR! Thank you so much for your glowing five-star rating! We're thrilled to know that the WH1000XM5 has become your go-to reading companion and that you're enjoying its outstanding noise-cancelling capabilities. We truly value your feedback regarding the inclusion of earbuds for workouts in the package, we will take it in consideration. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Sound quality, Weight
Great travel headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for the first time on a trip and it worked great on the plane. You can hardly hear anything from your surroundings, which is a great feature for people that have flying anxiety. They’re very light and can fit flat in your carry on, if you don’t want to carry the carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrianaLee, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very amazing headphones, the sound quality is amazing, the customization on the app is very good, really good noise cancellation, and the headphones feel great. Not only that, but the battery life is good and the charge time is very very quick. The only problem is the zipper on the case. Besides that, amazing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NorthernJet, Thanks for the amazing review. We're glad that you are happy with your new Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
3rd Set of Sony headsets
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how sony has contuniously improved from the previous generations of MX headsets. I started with the 700’s, the quality of the set and sound are second to none for that price point. The noise canceling has also improved from the set I purchased two years ago. I use them at the gym every day and the battery life is incredible. Great choice for this price point. I recommend to all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezington, Great! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless Headphones! They are really comfortable fit and very soft material. They are also different how you adjust the size, by sliding them up on each side. The sound quality is clear and immersive. Best headphones that I have worn. Noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher,
Very nice! Thank you for the purchase and we're glad to hear that you like the clear sound quality, noise canceling and comfortable design and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David