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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 843 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 843 reviews
  • Rated 5 out of 5 stars

    The ANC is surprising

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is truly amazing. So is the sound quality, the only thing is its missing a bit of low end base. I did expect these to sound like previous sony hesdphones that had really good bass bus these are missing that festure. I'd give it 4.5 star.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YousefM!
      We're grateful for your honest review! We are immensely pleased to hear that you're enjoying the amazing ANC and sound quality on your new WH-1000XM6 headphones. It's fantastic to know that those features are making a big difference for you.

      We understand your feedback about the low-end bass and we appreciate you sharing your thoughts.
      We've actually designed the WH-1000XM6 with our new Precise Voice Pickup Technology and Speak-to-Chat features to provide crystal-clear calls and hands-free convenience and we're glad you're enjoying the sound quality overall. Your feedback is valuable and we'll certainly take it into consideration as we continue to evolve our products.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these headphones for almost a month. The bass is really good. The sound quality is amazing, and the noise blocking is fantastic. It takes you to a different universe when listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enis,

      We love hearing this! Creating a truly immersive and distraction-free audio experience is exactly what we aim for with the WH-1000XM6. We're immensely pleased that you've been enjoying the amazing sound quality, the deep bass, and the truly fantastic noise canceling.

      Thank you for sharing your experience and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Headphones period.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've upgraded from sony xm3 to xm6 and its a night and day differnce. They improved the customisation options to next level and noise canceling is best in class I've experienced, even better than bose ultra. I highly recommend this product anyone looking to buy a top class noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kalyan,

      We are thrilled to hear that the upgrade from the XM3 to the WH-1000XM6 has been such a "night and day" difference for you. It brings us great pride to know that you find our noise canceling and customization options to be best-in-class, and we truly appreciate your high recommendation.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Best quality sound overall.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rich sound that comes from these headphones. The bass is just perfect. It's clean bass, not that dirty bass. The only thing i dislike is the materials. They feel cheaply made compared to other headphones I've had in the past. I wouldn't pick any other headphones over these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamerdad.

      Thanks for this fantastic review!

      We're thrilled to hear you're loving the sound quality of your WH-1000XM5 headphones, especially the clean, rich bass! It's fantastic to know that's making your listening experience so enjoyable. We also appreciate your honest feedback on the materials. Your input is valuable and helps us understand what's most important to our customers and improve!

      Thanks again for sharing your detailed thoughts and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    WAY BETTER THAN EXPECTED!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real BEST SOUND CANCELLATION EVER and the battery is insanely amazing. I turned the headphones on at the LAX airport, used it the entire time all the way to Dublin (over 11hrs flight) and when I arrived I still had over 70% battery!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyM!
      Thanks so much for the incredible review and for sharing your travel story with us.
      It is truly wonderful to know that our WH-1000XM6 headphones made your long flight so much better.

      We're glad you chose Sony!
      Best regards and happy 2026!
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Great sound quality but not so great build

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For solely sound quality I’ll give 5 but the reduced rating is for the questionable build partly due to the hinge allowing rotation for folding in case. The Bose UC would probably have been a better choice only for this reason. The other reason would be the depth of the ear cushions. I find my ears touching the inner membrane. I replaced with Wicked Cushions but that didn’t solve the problem fully.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AksN,
      Thank you for sharing your honest feedback with us. We’re really glad to hear you’re happy with the sound quality.
      However, we’re sorry the hinge design and ear cushion fit haven’t fully met your expectations. Your comfort is important to us and we appreciate you letting us know about these concerns.

      One helpful tip is to try adjusting the position of the headband, as this can often relieve pressure on your ears and improve comfort.

      Thanks for choosing Sony. We really value the time you took to express your thoughts.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Better than Bose for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Had Bose Ultras. For me, these are more canceling. And the silver blends with my Michael McDonald-esque hair. Took a picture of how they fit into the case for reference. :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JinChicago,

      Thank you so much for your enthusiastic 5-star review!

      We are delighted to hear how much you love your WH-1000XM6 headphones and that you're enjoying the enhanced noise-canceling performance.

      We also smiled reading your comment about the silver finish—it's great to hear that they complement your unique style perfectly!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Won’t regret it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute perfect pair of headphones. I’ve been blown away by the clarity. Highly recommend this headphone to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rashad,

      Thank you for the wonderful 5-star review! We are ecstatic to hear that your new WH-1000XM6 are living up to the hype! It's truly exciting to know that you are experiencing such incredible detail and pristine audio quality. We are so proud of this model and appreciate you sharing your fantastic experience with others.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The best sound ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without a doubt the best headphones I've tried, the noise cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalvadorC,

      Thank you so much for sharing your feedback! We're truly heartened to hear that the WH-1000XM6 are, without a doubt, the best headphones you've ever tried. Knowing that the excellent noise cancellation is delivering such a superior quiet listening experience makes our day.

      Thanks for choosing Sony and enjoy the peace and the pure sound!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is so clear and good, when I have it in noise cancellation I can’t even hear my own voice. These headphones are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HassanM,

      Thank you for choosing Sony!

      It's truly wonderful to know how much you're enjoying the WH1000XM6 headphones. We're so happy to hear that the noise cancellation is working perfectly and that you find the sound quality so clear. Thanks for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM6 Mogs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insane sound quality. I am able to hear sounds in my favorite songs I wasn't even aware were there. Highly recommend to anyone who has the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LoganV,

      Thank you for choosing Sony!

      We’re excited to hear that your WH-1000XM6 headphones reveal new layers of sound in your favorite music. It’s rewarding to know they are enhancing your listening experience so deeply. Your recommendation is truly appreciated, and we’re proud to be part of your audio journey.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and the quick response to adaptive hearing is flawless. So happy about this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaqueline,

      We are so pleased that you are happy with your WH-1000XM6 headphones. We've put a lot of work into the sound quality and adaptive features, and it's great to know that you're enjoying them.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    W headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to be a beats guy but a friend recommended me these headphones best change I've ever made and also good gym headphones !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaiahB,

      Thanks for the awesome feedback! We're thrilled to hear that you made the switch and are loving your new WH-1000XM6 headphones. It's fantastic to know they've been a great change for you and are holding up well as your go-to gym headphones. We're proud to create a listening experience that works for every part of your day. Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony1000 XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones fit well and the app makes it easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeylaC,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM6 headphones fit well and that the app makes them easy to use. It’s wonderful to know that both the comfort and functionality are enhancing your listening experience. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Absolutely incredible!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an apple glazer and I own the airpod maxes and I can’t even begin to talk about how amazing these headphones are, the noise cancellation IS NO JOKE!! Incredible job sony.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not comfortable, the top of my head would eventually hurt after minutes of wearing it (I tried adjusting it several times). Not really amuse w/ the ANC, I could still hear the people talking at the back of my seat while I'm on the plane. Idunno, it's my first ANC headset, I like the noice cancelling of my airpods pro better. I love the design and the casing of it tho. For the price? It's not worth it, I think.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Laineyyy,
      Thank you for reaching out. We're very sorry to hear that your WH-1000XM6 headphones are not fulfilling your expectations, especially regarding comfort and the Active Noise Cancellation feature. We understand how frustrating it can be when a product doesn't live up to your needs, and we appreciate you giving us this feedback.
      We'd like to offer some troubleshooting steps that might help improve your experience with the headphones:

      -For comfort: Make sure the headband is adjusted properly to fit the top of your head without putting too much pressure on a single point. As an alternative, you can place a soft padded cover over the headband to distribute the weight more evenly and improve comfort during long listening sessions.
      -For ANC: To get the best noise-canceling performance, ensure the earpads are completely covering your ears, creating a good seal. We also recommend checking the settings in the Sony | Sound Connect app. There, you can adjust the noise-canceling optimization to better suit your environment and preferences.

      If these steps don't improve your experience, or if you'd like more personalized assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products and for your feedback.
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best pair of headphones I’ve had!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to upgrade my airpods pro but instead i got the WH-1000XM6. Best decision I’ve ever made! The noise cancelling feature is the best, it really cancells out the sounds in your environment a huge plus when travelling. I’ve had mine for a month and i only charged it once. I use it with my iphone, my pc, my steam deck and it’s really easy to pair with my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Margapew,

      We're thrilled to hear that you're loving your new WH-1000XM6 headphones and that you feel it was the best decision! It's fantastic to know that the noise canceling, long battery life, and easy pairing are all hitting the mark for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Sounds Great! Folds. Magnetic Case. Sony Wins.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are year after year listed as the best or among the best headphones you can buy. The WH-1000XM6 is the latest in the family of excellent sounding and comfortable headphones from Sony. Granted, when the previous generations of 1000XM series was/is so good. What could be done to make the XM6 better? Me & Fit/Comfort: Older manly adult with beard and larger head and I occasionally use readers when the text is tiny. Hours of use and walking around, the XM6 are light and clamp slightly tight, that may loosen a bit over time, but very comfortable for hours of use. My ears do not touch anything inside the cups, but do get warm and east coast summer could be an issue if used outdoors. Indoor comfort temps are not an issue yet. These stay put while moving and doing tasks and do not need constant adjustments to stay put. They are far lighter than any other premium over ear I have used in the past. Clean Uncluttered Style: I have the blue XM6's and they look better to me over the 2 other more common colors. Left cup has an easy to find raised button for noise cancellation level (additional presses give more functions). Even the power button is large and easy to find, quick press gives battery level. Then you have the dead simple finger swipes for volume and track progression (touch is right ear cup only). Taps are to pause or take/reject calls, tap + long press for assistant. There are also head gestures for a few functions, but this my be troublesome for those who move a lot while listening. Then there is the case, NO ZIPPER to break. The magnetic clasp seems like a better way to keep the headphones and a few cables housed. Time will tell, but its very nice and secure right now. Just getting the headphones origami correct to put them back in the case is still a work in progress for me, case is labeled L and R. The headband has to be fully compressed first, then folded. Yup, folding is back! Sound and App: They sound great and better if you have a little patience with the app. Out of the box they are good, but if you dive into the plethora of options and settings in the Sony Sound Connect app. You will be able to use some Ai help to find your best sounding equalizer. Or just tap through a few very decent sound profiles from master audio engineers Sony worked with for the sound closest to your music choices. I went with the Ai and it was very close to what I used the 10 band equalizer for. Just know when these are setup, you will be rewarded with a excellent sound cocoon that can block out most of your environment...If you choose to. ANC: ANC can be on/off or any level of transparent you might want. I was always fine with on or off, but I know many may need to allow some external audio in. ANC at max is very good. The clamp level/force of the headphones lets very little in and at minimal volume levels, the outside stays out. (My beard and if I wear glasses do not give the best ear cup seal.) I only played briefly with the Ambient Sound Control. It works well if you need to still hear what is happening around you. I just prefer to only hear the headphones. I will say that the Auto Adaptive Sound Control maybe did not work well for me. Kept hearing tones as it switched modes while I moved around my house. There might be further adjustments to get that feature to work better. For now, that feature is off. Extras: The app has a lot of additional options that could be very useful to others, but I do not have a use or need for some of them yet. The listening mode feature adds some decent DSP of Background Mode and Cinema. It just felt like the music or audio was too far removed for me. Certain devices might make this feature more useful in the future. Speak to chat is also a nice feature, but not if you tend to sing or hum along as you listen. Better to have a feature and not need it, than not have it at all. Final feature that is limited for me. Spatial Sound and Head Tracking. I would love for this to be everywhere, but it is like VR or 3D. Extremely cool, but very limited use and the XM6 does not up-mix your audio to 360. There are 4 apps to install for use with the feature if you want to try it. I do not have any gripes in the week of use, other than a couple features were not adding to my use or needs. Audio in LDAC is sounding great and without a hiccup so far. Battery life is more than enough, plus they charge quickly if I need a bit more. They are now a bit more of a splurge. Guess nicer things in the world are that way now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not thrilled!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t think the sound quality it there! My $350 BEATS sounded better! The Auto Noise Cancellation is great though! I played with the app and eq settings and could not get them sounding that great! Especially for $454! Maybe they will sound better with higher quality codecs but I’m happy with my music streaming service so.,,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardLove,

      Thank you for your candid feedback. We are sorry to hear you're not fully satisfied with the sound quality of your new WH-1000XM6 headphones, especially after trying to adjust the settings.

      While we're glad you're enjoying the excellent noise cancellation, we want to help you get the best possible sound. We recommend checking your device's Bluetooth settings to ensure it is using the highest-quality audio codec available, which can significantly improve sound fidelity.

      If you continue to have trouble, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US for personalized assistance with the settings.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product Best Buy has all the best electronics very pleased with my purchase

    I would recommend this to a friend
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