Customer Ratings & Reviews

Had nothing but problems with this installation. 1st delivered to the wrong state, another delay. Delivered but not installed… another delay… installed but water & ice not working… another delay… repair person said it wasn’t the refrig… need a plumber to fix waterline, Plumber showed me it wasn’t the waterline but the refrigerator…another bill another delay. Original installer came back. Ended up being an improper water filter installation. Frig works great now however in moving the frig in and out multiple new grooves not scratches in wood floor. Despite numerous attempts no resolution on this matter. As a long time loyal Best Buy customer this purchase certainly failed their normal standards for quality,

I was not aware that these guys would only be bringing my fridge insight and not actually installing so i had to pay to bring it in then wait for another appointment for geek squad to come out to hook it up 2 transaction 2 different payments and i purchases the protection plan so this was very in convenient

Charge me $100.00 just to show how to insert my filter didn't take 2mins. I'm not good with things like that but $100.00 I think was to much but anyway I'll know next time.

It is a great product. The only negative is the initial delivery team lied about where to deliver the product and it still annoys my husband.

The installation crew was pleasant and did their job quickly. However, they forgot to add the insignia to the outside of the frig and a 2nd visit was required.

I purchased a refrigerator from a local home improvement store. They kept rescheduling my delivery! This went on for two weeks. To make a long story short, they finally delivered it, but was unable to install, because the delivery guy injured himself. Finally, I went to Best Buy and explained my situation. I scheduled an installation time and date. They were on time and very professional! Wish I had gone there to purchase my appliance, from the beginning.

Best delivery experience EVER! The 2 associates were friendly & FAST. They completed the task in a way that my wife & I had not considered, when another company left the job incomplete. They went above and beyond to make us happy.

This was a circus from beginning to end. I needed the water line replaced under my sink that runs to the fridge because it was leaking. I had to wait 7 days with no water in my kitchen. Then they came with a too-short hose and proceeded to try and splice the hose to fix it. They said they did. 3 days later, under my sink was flooded since they did not. I then scheduled a fix for it, had to wait another 7 days without water in my kitchen, and the day before they were supposed to come, I called to double check they had the right part. I called 3 times and spoke to 3 people, all who told me something different. I finally ran to home depot and got the part myself. It's definitely not worth using Geek Squad for home repairs. No calls to shorten windows, both times I had to wait from 7am to 3pm. No calls to confirm other than an automated message. Their own system doesn't seem to keep information from less than a year ago.

BestBuy has a professional Team for Installation and they did a great job with my Referigerator delivery and Installation. It works also very well. It is tough to move out when you have stairs and obstacles but they know how to do the job. I would never think anyone other than Best Buy for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you.

We went with all LG products smart so glad we did the refrigerator is awesome we decided to go with counter depth as it was available and others weren’t with the door and door which seems to have more than enough space for two of us plus when we’re entertaining quick icemaker water is also very quick love our new fridge

I would not recommend anyone to use your services at GEEK SQUAD at Best Buy. It has been several weeks since I filed my claim with a Geek Service Rep. by phone (CASE ID NO. 247424798). I have made several attempts to rectify this issue by phone, however evert Best Buy and Geek Squad Rep I have spoke with is unable to assist me with my refund due to being out of their control and a "CORPORATE" issue. I am requesting a full refund of $324.72 (ref. posting date 8/20/2020, #5460232676103271, to my Wells Fargo Account ending in 2396, Christine Aldridge). Your prompt attention to this matter is appreciated.

I ordered multiple appliances, the first visit they sent somebody out that stated they "weren't contracted to do refrigerators" so they didn't do it but it was marked as complete. I called and couldn't get it rescheduled over the phone and had to go into the store to get it rescheduled. The next visit never happened, installer called and said they were on their way and then never showed up, was never able to reach them again. Called the 800 number and asked whats going on and was told I will be their next stop, although that was already passed the entire appointment window. Waited some more and called again and was told that visit needed to be rescheduled. Ended up installing it without BestBuy's help since they aren't capable of sending anybody capable of doing this

The installation of my new refrigerator/freezer was great. technicians were knowledgeable and courteous, and left no mess! There were dents in the doors, however, and Best Buy is graciously replacing the appliance.

We got this big refrigerator moved by relocation team the geek squad came and installed the water connection and also checked all doors and electronic connection were correct and in working condition - great work.

Our delivery guys were great! Very courteous and professional. Guys had mask on, delivered the fridge with ease like bosses (spin maneuver) Installed within minutes. Im grateful for those guys getting the job done.

did a great job and knew what they were doing. Good work

2 technicians came, removed new refrigerator from its packing and installed it with 10 minutes - very professional and cleaned up after work completion

Freezer works fine. I’m not certain if Imam to review the freezer, the Initial installation or the follow up by the Geek squad.

Love my new refrigerator. The set up service was incredible: on time, the job was well done and fantastic workmen. Couldn’t be more happy with the product and service from Best Buy!

its been a few weeks and the people installed the water line but did not address other problems from the fridge like uneven doors