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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 197 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the Surface Pro X's portability, light weight, and long battery life. They appreciate its fast performance, large and responsive touchscreen, and compact size. However, some users have expressed concerns about its compatibility with certain graphics applications and its processor speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 197 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Outstanding Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good performance for those who want to do productive works specially creative one.... The Windows 11 made it more convenient and seamless.

    I would recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 2 out of 5 stars

    Get the i5 or i7

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to store. Couldn't run most basic applications because it uses a arm processor

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Will continue to purchase from Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, all I use it for is to surf the net and pay bills. Had to delete the cloud app as it was cutting me off from the wen when it was trying to sync. I’ve also had the weirdest DNS issues, which coincidentally seemed to stop once I deleted cloud.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    May not run the apps/software you may use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty fast but doesn't work with some apps and software that I use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility, Processor

    Rated 1 out of 5 stars

    Don’t buy the ARM processor. TerribleCompatibility

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not super tech-saavy with regards to processors and all the technical aspects of computers and hardware. I didn’t realize the crutch that ARM based processors have, and after buying I definitely regret it. I was enjoying my surface pro 5 and needed a second as my wife has confiscated that for her work so I grabbed this. Absolute trash. Hard to find components that work with it. I was sold on supposedly how simple it was etc, didn’t realize there’s not many printers or scanners that are compatible. The old surface pro 5 has has 0 problems with the 3 printers and 1 scanner I’ve tried, the pro X has only worked with 1 printer and every time I use a brother ds640 scanner - FAIL. Didn’t need to print or scan until return window was over also, so that’s great. :)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Been great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not much of a technophile but I had no issues with adapting from a laptop to the Surface. My data transferred seamlessly, and I have enjoyed the portability of the Surface versus the laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a give for my 15-year old who loves to draw, sketch, and read. She has been very pleased with it especially how long it lasts fully charged. Compack and convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    First Tablet Surface Pro X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like this is a very good technology for me to use instead whenever I can watch movie or play any game rather than the standard laptop I been using over 7 years that run good but some issue need to be fix

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface pro x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a surface pro for 4 years and decided to upgrade and kive my kiddo the old one. So far, I am liking the surface pro x. It's a nice balance of performance and cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Determined to finally detach from Apple, I purchased this to replace my 4-year-old iPad. First, the display is great and it's nice to have a fully functional Windows operating system in a "tablet." That said, the computing power is pretty disappointing. I don't use my tablet for anything other than recreation/entertainment. One of my reasons for replacing my iPad was that it was getting older and streaming, etc was noticeably slowing down. Well, this brand new Surface is slower. Trying to watch a hockey game on ESPN+ is frustrating as it buffers the stream pretty regularly. Trying to listen to something streaming while simultaneously browsing the internet makes it even worse. Bottom line - just not impressed. It pains me to say it, but get an iPad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Surface pro x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been of great use for college, it’s a perfect size for a good view, perfect for use when needing a laptop or tablet mode. Quality is amazing. I really do love my Microsoft surface pro. It offers so much!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly, fast and efficient. The battery last a long time and it has a mini USB port in case needed. You can buy an adaptor if you want to iae your old USBs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May over heat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, however it over heats and locks up if it is in a protective cover

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    A lot of improvements over previous models

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a good computer when it's discounted the battery life is OK

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    MS Surface to the Rescue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using the Microsoft Surface products in our businesses for some time. When it came time to purchase one for my son, we knew just what the new Graduate wanted/ needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    surface design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's genuinely the best Surface design I've ever seen from Microsoft. While it's a refinement over the Surface Pro line, everything from the ... Pros and cons

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Its all good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem with app compatability, but liked the big screen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    SurfproX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely portable and a big improvement over the tablet we've been using.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Computing Power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son for Christmas to use at the university and he absolutely loves it. He doesnt have to lug around a laptop and this is enough to get all his work done.

    I would recommend this to a friend
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