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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 519 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Pro X's ease of use, impressive screen size, and convenient LTE connectivity as significant advantages. Many also praise its lightweight design, long battery life, and snappy performance. However, some users point out challenges with the processor's speed and compatibility issues with certain applications. Concerns were also raised regarding the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 519 reviews
  • Rated 5 out of 5 stars

    Great of remote work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for business and play. 2 thumbs up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome product would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product highly recommended i would buy agaon o

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best 2 in 1 on the market recommend to everyone

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Alex,

      We're thrilled that you consider Surface Pro X to be the best 2-in-1 device on the market. Thank you for the recommendation; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this computer it has been a lifesaver and so much fun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great buy as I am a RT student. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects with other devices quickly and easily. Good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite as nice as my Nokia was, but works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best computers I have ever had. 100%

    I would recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 1 out of 5 stars

    Looks great... very limited functionality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased a couple of weeks ago, and at first thought: it's very cool. However, now that I've tried to turn it into a functional machine for work, I find that the ARM processor prevents compatibility with most applications. I can't even install the VPN software I need to work. This is essentially, yet sadly, a brick. Useless.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to share your honest experience with the community. We're sorry to hear Surface Pro X didn't meet your expectations for work. Even though Surface Pro X fell short, we really do appreciate your honest feedback, as it gives us a chance to fill in our team and help improve our devices for future customers.

      Kindly,

      Rebecca
      Surface Customer Care Microsoft

  • Cons mentioned:
    Processor

    Rated 2 out of 5 stars

    Poor performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this item because it performed really slow. Many suggested it was the ARM based processor. Many apps couldn’t run.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its a great computer only its to fragile for people with young kids around and I didn't care for the way it props itself up. Not worth the price I say.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good Not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m overall pretty upset with the quality. Got this product for digital design work. It’s difficult to even save drawings I do. I’ve had to download a bunch of apps for things I feel should already be apart of the program. For example, photo viewers, Adobe photoshop, etc. I’m already wanting to go back to Apple products after this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Different an Unusal Apps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its complexity is connecting to A cellular network overall son loves it they should Include pen an keyboard with it at the price..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GREAT PORTABLE ... BUT THATS ABOUT IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A DECENT PLATFORM FOR THOSE LOOKING TO PERFORM BASIC COMPUTING TASKS. WOULD NOT RECOMMEND FOR ANYTHING TO INTENSIVE.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dont buy if you need this for work or school

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good if you just plan on using it for basic task like browsing the internet but thats about it. For reference on how useless this is, you cant even open the hulu app. Im starting school next month and now i need to shelve out another $1000 to buy a new laptop since i wasted my money on this one

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We recommend visiting our website for tips on how to use your new Surface Pro X. Hope that helps, Erica Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased online and when received the item wouldnt power on

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    No recommendations

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having really bad problems with this computer. Themakings are there for a good laptop, however, with the 64 arm software, no apps will work on here. I am very disappointed, and this was a nuisance of a buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 1 out of 5 stars

    Useless tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not run any of my windows apps that I wanted to because of some unique processor. Bummer! Took it to a local Best Buy store and they wouldn’t return it. Didn’t want it. So now am stuck with a useless tablet.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 2 out of 5 stars

    Good for basic needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are some programs you cant download due to the type of Processor (ARM)

    No, I would not recommend this to a friend