Customer Ratings & Reviews
- Model:
- SWIFI-CAMW-GL
- SKU:
- 6389811
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.4 out of 5 stars
Customers are saying
Customers are impressed with the wireless capabilities and ease of use of the Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera (2-Pack). However, some users expressed concerns regarding the image clarity and the wide-angle lens, noting that the picture quality could be improved. Additionally, several customers mentioned challenges with battery life and connection stability. Improvements in these areas would enhance the overall user experience.
This summary was generated by AI based on customer reviews.
Love this Battery Cam
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the Swann spotlight cam for outdoors and also got this one for indoors mainly to watch our dog when we're away. While it's a super wide view (like fisheye) we can see the video stream alongside the other camera - LOVE THAT. Like the other cam, we got a lot of alerts at first but change the settings and now it's good too. Would recommend.
I would recommend this to a friend- Pros mentioned:Ease of use
A nice starter for home security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is a nice start to our home security system. Small, sleek design makes it almost invisible and the camera is very sensitive to movement. Easy to install and easy to connect via the app. We will be adding more...
I would recommend this to a friend - Cons mentioned:Battery life
Great with solar kit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is awesome but the battery doesn't last as long as I needed it for my outside use. I had to buy the solar kit to go with it nd since then I have no complaints.
I would recommend this to a friend - Cons mentioned:Camera quality
Nice security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This swann camera works well. They just need to fix a few things. You can only connect to a 2.4ghz WiFi channel so make sure your internet supports that. The video quality of the day and night mode is good for 720p. The sound comes through clear so you can hear everything but when you talk back through the camera there is a delay and the sound is that good. Overall it’s a good camera for the price.
I would recommend this to a friend - Cons mentioned:Camera quality
Big brother is watching
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you wanna feel like you’re in big brother buy this camera
I would recommend this to a friendBrand response from Swann
Posted .Hello Jm1976,
Thank you for reaching out to us and sharing your feedback on our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera. We would like some more information about your experience and how we can since improve. At Swann, we strive to create products that are easy to use and affordable. Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Connection
Camera is great...too bad the app is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start, the application is too intrusive asking for too much information it does not and should not need to create an acct. After giving way too much personal information, it took 5 restarts deleting and repairing to get the camera to even connect to the application. When it finally did connect and start showing the camera in action, it would not stay connected long enough to even test all the camera resolutions, settings, etc... With 9 wireless security cameras across three different companies, this should not have been a problem but I can’t see this working for me until Swann gets the iOS application up to speed and fix the glitches.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Jasonclarke1,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera. At this time it has been reported that there are potential bugs within the software. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Our development team periodically launches updates to the Swann Security application to help address any potential bugs within the software. We will continue to work on this to help improve your experience.
In the meantime, please contact our support team if you have not already. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Awesome Security Camera!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gotten a lot of use out of this security camera. The battery life is great and can easily detach and charge it. The app is pretty easy to use and notifies me when there is movement in the area.
I would recommend this to a friendPoor software and only one camera would sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two wireless security cameras. One camera set up was easy, the other one never would sync with the software. The newest download would not give me notifications of people seen on the camera. None of the features worked, it was frustrating and I would not recommend swann cameras and I will be researching Again other brands. Best Buy was great tho on the returns with a fast refund. Best Buy rocks!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Shor8532,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera. Based on the information provided, we would have to look further into the settings of your camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Wireless
Swann
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer wired cameras over wireless but this would be great in a room that you could easily get to.
I would recommend this to a friend - Pros mentioned:Wireless
Swann
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer wired cameras over wireless but this would be great in a room that you could easily get to.
I would recommend this to a friend - Cons mentioned:Battery life
Poor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable, needed to be charged every 2 days, poor resolution, could not control the notifications! Poor design!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Lousy,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera (2-Pack). Frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. The unit sleeps when there's none of the above on the first 2 things mentioned is happening while repositioning the camera or your router so they can have a stronger signal will help the camera last longer. Based on the information provided, we recommend reaching out to a member of our support team when you are in front of the device. Together our support team can help look further into the issues you are experiencing. Please provide the support member with your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these ideas. I’m working with IHS to get hard wired cameras installed
I would recommend this to a friendBefore you buy read all the reviews.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased these a few months ago and just took them out of the box had I known I wouldn't be able to use them I would have returned them on day one. I'm unable to connect via app on my android as well as desktop connection.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Jspen,
Thank you for reaching out to us and sharing your feedback on our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera. Based on the information provided, your cameras may have not been migrated over to the new Swann Security application. Please know that Swann offers a 1-year warranty provided a copy of your receipt or longer is registered. If you are having issues with the application, please reach out to a member of our technical support team. Outside of warranty time frames, we are not able to ship a replacement order free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
security camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product great value. would recommend to anyone
I would recommend this to a friendNot working good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought four of them. Two of them don't work. Not recommend to a friend.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera. Based on the information provided, there is a chance that the issues with set up had to do with your internet connection. In order for us to be able to further assist and identify these issues, we ask that you please call in and speak with our support team. It is important that we locate and address potential bugs within the software. Your feedback is important to us. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Camera quality
50/50 - Can't decide if to keep
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Night Owl 1080p camera system and a few days later bought the Swann 5pc wifi cameras. I charged cameras for about 3 hours each before testing them. I took a long time to sync them because they only worked on a 2.4GHZ network. I borrowed a Lynksys EA9500 router and after tinkering an hour or more I got the first camera going. The picture is really not that great and the Night Owl where way better quality but did not have microphone. I did make changes to quality, detection and other features. As I type the review my rear door camera is showing ( Device Disconnected again ).. I am not sure if the wifi don't reach it but the router is about 25 feet away from camera. Notification shows low Wifi Signal. The plus is they are wifi and can me moved around and no need to worry about wires. The manual did state the battery life but it will sure change after adjusting settings for sure. I would recommend to make research before buying these.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Serna,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Indoor/Outdoor 1080p Wi-Fi Wire-Free Surveillance Camera (2-Pack). The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
