Customer Ratings & Reviews
- Model:
- 43Q651G
- |
- SKU:
- 6579458
Customer reviews
Rating 4.6 out of 5 stars with 755 reviews
(755 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024) for its impressive picture quality and ease of use. Many customers also appreciate the beautiful colors and the integration of Google TV. Some customers have noted concerns regarding the remote control, motion smoothing, refresh rate, and limited viewing angle.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Great TV, but loud, annoying fan over CPU.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great except the fan on the CPU is very loud. It's really annoying and I going to try and return it if it can't be fixed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No local stations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pic looked ok could not get antenna stations to come in at all disappointed in that had to return to store
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Power,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing remote control menu. No downloadable User Manual. Live customer service reps, but they could only answer half of my questions. Otherwise OK TV, but not for me. Item returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ConsumerShopper,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service was really bad so I returned the TV I won’t be buying from Best Buy no time soon I know your guys r short handed but that not a reason for the service you guy’s give with that service I don’t see Best Buy being in business for a long time sorry
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavemC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Google TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disillusioned with the lack of patience and helpfulness of the installer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnnR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need assistance with the TV itself, we would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly! I should have bought a Roku! Hate it!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregoryB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Had to return to defective screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was defective and had lines going through the picture. Returned for a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not get a consistenly good picture. kept tweaking the settings to no avail.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Faulty tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months with tv and now have only sound with black screen
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HectorM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
my tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful colors easy to operate like the automatic shut off…
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
❤️ my new tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv! Bright, clear color and imaging. Good sound. Easy to use.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Exceeded my expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is solid. Good image processing and color fidelity. Perhaps it's QLED vs. standard LED. This is for my boat when I take customers out fishing on Sunday and they want to watch NFL games. I tried the Roku 43" first given good previous experiences with their UI on a set top box. Unfortunately, the set was a disappointment. Backlight bleed was just horrible. It may have had a bad polarizing filter as there are a lot of splotchy ares of light when displaying a black screen. The Roku has only a brightness adjustment for video. The image processing is bad. The image is soft, almost out of focus compared to the TCL. Frankly, the TCL is quite exceptional. I tested it in my living room comparing it unfairly to a Sony 83" OLED master series tv. The picture is good. Not OLED blacks and contrast but uniform, bright with a large assortment of video image adjustments to refine the picture to your environment. Sound is much better than the Roku. Not crazy about the Google UI but easy to navigate once set up. If this holds up, I can see more TCL products in the future in my house. Seriously impressive compared to the Roku. Samsung has a 43" OLED that is stunning but a bit spendy at over $1,000. For $249, the TCL is an easy choice.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DonaldG,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great price and great quality picture/brightness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, smooth smart functionality and great price! Very happy that I decided on this model and definitely recommend for budget concerns but don’t want to skimp on picture quality, brightness and smart features.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent "Entry Level" 4K QLED Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an update to my previous review. I wanted to edit THAT review, but I can't find any way to do that, unfortunately. I was able to figure out the issue with the TV following my software update with the assistance of TCL Support. They were very friendly and thorough. My previous review was written after a long, frustrating day. In fact, this TV is quite nice. The picture is very bright with good color. It's not "true" HDR, but it is SO much brighter than my old television and you really shouldn't expect true HDR at this price point just yet. The internal speaker is surprisingly good as well. Voices are nicely separated from other sounds and are easily understandable. I have hooked up the television to a separate speaker bar and everything works together quite well. I'm glad I chose to go with a Google TV type television, as it works very well with my Samsung mobile phone. I basically just use my phone as a sort of TV Guide and then cast my channel choice easily to the television. In short, I'm very happy with my purchase and the support that I received from TCL.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi 97Buckeye,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
TV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Four days after this TV was installed, it crashed and had to be replaced. Needless to say, I was very annoyed, especially when informed that a replacement would take two weeks. Now that the replacement is installed, I'm very pleased with it. The picture and sound are excellent. I just hope that it keeps running going forward.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture and sound. Easy to install! Perfect size for our bedroom.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Happy with the video quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with this TV! The picture quality is quite good for a 43 inch screen, and it's nice to have 4K and Dolby Vision at this price and size. I use this exclusively with an Apple TV 4K and my AVR setup, so I can't comment on the sound quality or software. But for sheer image quality, this is a great buy. Sometimes you can't go with a larger TV, and this is a nice choice.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
TCL Shocked me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to try to buy a Sony, but I am a senior on a budget. I don't need a fancy tv, but i looked at both the TCL and Sony 43" and compared the two using the Best Buy comparison app and they both were similarly very close. Both pictures looked good to me, but the TCL was half the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Sales person
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store employee was knowledgeable about the product which was the main reason i purchased it. The tv works great.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new tv. Still learning about all the features
I would recommend this to a friend
