Customer Ratings & Reviews
- Model:
- 98Q651G
- |
- SKU:
- 6579447
Customer reviews
Rating 4.7 out of 5 stars with 507 reviews
(507 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the excellent picture quality, brightness, and refresh rate of the 98" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024). The TV's large size and ease of use are also appreciated, especially considering its reasonable price. While some find the TV a bit heavy, they still believe it is worth the effort. Overall, the TV seems to be well-received for its features and value.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Lags when casting from a phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a smaller version of this TV in my office. The TV is Google ready. I sometimes cast from my phone directly to google. Whenever I do this, I get all kinds of lag. If I put a Chromecast on the TV, I get no lag at all. I looked it up on the Internet and there are other people complaining of the same thing. That is my only complaint about the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Beva,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never got My TV..Horrible Delivery Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery/Installation was schedule for my tv on January 2nd from 11am-3pm. I was told i would get a phone call before thy arrived. I waited until 4pm and no one showed up so i called Best Buy and the agent i spoke to said that all installations have now been designated to a third party company. The dispatcher couldnt actual call the driver??? I was told to wait a bit longer. At 6pm i still hadnt received my tv and i called again. This time i was assured i was on the scheduled route and it would not take much longer. At 8pm i still hadnt gotten my tv and Best Buy says im the next stop. The stop before mine had 5 appliances and they were delayed. At 930pm i called and im told my delivery was CANCELLED???? My account could not be verified by the third party company. Really?? I called 4 times. How is that my fault? Best Buy you should handle your own installs! But according to your agent you decided to stop that in April! Still dont have my tv and im being told i have to wait another week to get a redelivery! Not acceptable! A New Low for Best Buy!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jpmaximus,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Best tracker available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , battery lasts very long and it’s very accurate
I would recommend this to a friendRated 5 out of 5 stars
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchased and Geek Squad mounted my tv as well. I am pleased
I would recommend this to a friendRated 4 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice but was a headache to have delivered and installed
I would recommend this to a friendRated 1 out of 5 stars
Total rip-off.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Processor failing with less than 30 days in home. Nothing but glitches and skipping picture. A complete rip-off. Do not buy. The disposal fee will be high and you’ll only get 3 months use. Best Buy should be ashamed to sell these.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian1383,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
If i could give less i would.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered these tv to replace our ageing 55. Never recieved it, no email, no call, no text no anything. Customer service kept transfering us and yhen finally they tell us they have no clue what happened to the tv or our delievery team. That they also dont know how to contact the delivery team. Our window was originally 8-11 am then 4-7pm, then they tell us to call back another day and reschedule. First time best buy shopper and will recommend any store other than them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BillH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. Once you receive your TV, if you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support