Customers value the Xplorer Case for its waterproof and slim design, appreciating its sturdiness and protection. However, some users have concerns about the sound quality and issues with the Touch ID function not working properly.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
Pros mentioned:
Design, Waterproof
Cons mentioned:
Sound quality
Rated 5 out of 5 stars
FINALLY!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Finally a company got it right. A waterproof case that you can use aftermarket cables with. Tried Lifeproof, charge port was only big enough for the Apple lightning cable. Okay, fine you might say. Problem was that it also would not work with the Apple brand lightning to 32 pin adapter, which is also a Apple product which I need to connect my phone to my car stereo system. Major deal killer. Every other waterproof case maker seems to have done the same with their cases, charge port just big enough for the Apple lightning cable. This alone rates 5 stars for me.
The buttons are easy to use if perhaps a bit to sensitive for my taste. The case is slim yet sturdy, and is waterproof. Charge port closes securely. Touch ID works well enough, sound isn't muffled when held up to the ear. Speaker sound is a bit muffled but that is one of the tradeoffs with a waterproof case, I can live with that. The headphone port works but I use Bluetooth headphones anyway so for me is not much of an issue. Screen sensitivity seems a bit less at the edges of the screen but still works and may be something I just have to get used to. Wish there were other color choices, Meh, can live with black. Good job tech 21, all in all a good waterproof case that also adds good protection to my phone. Just remember the lesson of the charging port sizing. Read
I would recommend this to a friend
Pros mentioned:
Water resistance
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Okay, but not great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We were drawn to this case for its advertisement of water resistance and ruggedness. However we returned it because the case covered some of the functions on the iPhone 6s (like the abc listing in phone contacts on the right edge). Before we returned it, my husband decided to use this case, whereas I chose a different one. I had a very hard time hearing him on a phone call (I think the protective nature muffled the sound piece). On a minor note, it was a little difficult to get the phone out of my pocket because it was wide and a little sticky. My husband's pockets are bigger, so that wasn't as big of an issue. The store doesn't carry its belt clip so he was planning to purchase it from the manufacturer (but he ended up returning the case).
No, I would not recommend this to a friend
Cons mentioned:
Sound quality
Rated 2 out of 5 stars
not impressed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is supposed to be dust proof. It had dust in it the first day I had the phone at work. Also, people have a hard time hearing me. It sounds muffled. The charging port is very hard to open. I would not purchase this case again but because it cost so much, I am suffering through using it.
No, I would not recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Not bad, IF you need that much protection!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It provided great protection while out on the boat but the sound quality and sensitivity of the swipe up and down features for quick access to things like the camera were very frustrating. If I spent more time in elements where I needed the additional protection I would probably have kept it. I did like it better that the LifeProof or Otterbox versions.
No, I would not recommend this to a friend
Pros mentioned:
Design
Rated 3 out of 5 stars
Nice Phone Case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I really liked the phone case design. It is very slim, not bulky, however, I have tried everything everything and cannot get Touch ID to work. I even went to their website where they recommended adding fingerprint with case on and still does not work. A lot of money to spend on a case that doesn't do what it says it will do.
No, I would not recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
protects phone but you can't be heard
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the cover protects the phone from a lot of abuse. the bad thing is that no one can hear you as you talk into the phone.
No, I would not recommend this to a friend
Pros mentioned:
Design, Protection
Rated 5 out of 5 stars
Great over-all protection for my iPhone ...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the way it protects the phone all around ... it is simple and cute ... I love it that the edges are covered completely ... and the price did not break my bank ...
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Great alternative to Lifeproof
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Had a terrible experience with Lifeproof. Great case. Little pricey, but so far it's worth it. While no cases provide the "warranty" on your phone anymore (like Lifeproof did prior to being bought out), I feel this case would protect my phone.
Only complaint is how difficult the plug cover is to open. Need to use something to pry it open! Or chip your tooth ( do NOT recommend, but had to resort to this a few times).
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
Sturdy case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So far this case has been very sturdy against falls and drops. Also has been keeping water out as well.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Great but hard to hear
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is perfect for the beach to keep out sand and water. It's thin and the wrist strap is very handy. However making calls, people say I sound muffled on the other line and it's hard to hear the phone ring.
No, I would not recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Amazingly Designed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a step up from the LifeProof brand. In my opinion, take a look at this case before going to lifeproof. Buttons are much more easily reachable and the screen is fully protected.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Good Protection
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the case provides good protection however it is very expensive and the jack covers break easily. I give it 4 star because of the protection it provides
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Okay but returned, defective?
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I liked the case overall. The screen protector would have taken some getting used to had I not returned it for what I think was a defect with my case. The mechanical dial that controls the ring/ silent button did not work. I went back to a Lifeproof Nuud case, no issues with it.
No, I would not recommend this to a friend
Cons mentioned:
Sound quality
Rated 4 out of 5 stars
Sturdy phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My son loves the sturdiness of the phone however it can be hard to hear on. We are going to try another one as it is intermittent. Hopefully this next one will be great as everything else is wonderful
I would recommend this to a friend
Rated 4 out of 5 stars
Good phone case
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a good weather phone case, the only issue is that is hard to select applications on the edges and you can't use the fingerprint to access your phone.
I would recommend this to a friend
Rated 4 out of 5 stars
Awesome waterproof cover
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased it for my trip to Cancun. Worked great in the pool and beach. Slim cover and not bulky like Lifeproof covers.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Get it
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Best case so far . Easy to install and very affordable for the type of protection .
I would recommend this to a friend
Cons mentioned:
Sound quality
Rated 4 out of 5 stars
Protective
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great as a proofed five
Case. Only downside is that your voice cuts out during a call.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Good quality.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had this case for 2 years. It works great and offers good protection.
I would recommend this to a friend
Rated 1 out of 5 stars
Warranty for this case is a Joke
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this case on 5/17/2016 and the clasp broke within 45 days and thus far the company has refused to do anything about it. The phone was not dropped or anything else, the clasp would not click shut and it was because it was broken. The box clearly says 1 year warranty but the company has been unresponsive and then has refused the warranty claim with no reason. Save your money and go with a Lifeproof case, their customer service is exceptional and they actually do stand by their product.
No, I would not recommend this to a friend
Brand response from Best Buy Customer Care on behalf of Tech21
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We’re sorry to hear of your unfortunate experience! Tech21 did receive your claim, and after requesting and receiving a receipt as proof of purchase, tech21 sent a free replacement case straight away under the One Year Warranty policy. Unfortunately it seems the the review was written in the gap between emailing the initial request for a warranty replacement and tech21 resolving it to your satisfaction; we aim to satisfy all claims as quickly as possible!