Customer Ratings & Reviews
- Model:
- SGSXP365TS
- SKU:
- 6281803
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Masterpiece 36" Built-In Gas Cooktop. Many appreciate the innovative burner design and its ease of cleaning. The simmer feature and overall quality also receive praise. Positive installation experiences were also reported.
This summary was generated by AI based on customer reviews.
Extremely bad installation service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am writing to express my deep dissatisfaction with the installation service provided by Best Buy. I have made several appointments for the installation of a cooktop, and each time, the installer has failed to show up. Despite receiving assurances and confirmations from Best Buy, the appointments are consistently canceled on the scheduled day, causing immense inconvenience. This pattern of unreliability has not only wasted my time but has also created unnecessary frustration. I believe that as a customer, I deserve a level of service that aligns with Best Buy's reputation
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello SatishD, thank you for your review. We are deeply sorry for the inconvenience and frustration caused by this experience. Customer satisfaction is our top priority, and we regret falling short of your expectations. If you have inquiries specific to your installation appointment, please contact The Best Buy Support Line at 888-237-8289 for assistance. Thank you.
