The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 4 out of 5 stars
Fine computer if you're willing to spend the price
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this computer purely to take the 5080 and AIO watercooler out of it and put into my current build due to shortages and issues buying the GPU by itself. I never even got to boot the computer up past the BIOS screen to make sure the old cooler I put in it was working well, but sent the rest of it to my brother. It was put together well. My only issue was not knowing just what brand/model graphics card would come with it. It does state that it could be any card available, so that's what I expected though. For what it's worth, mine had a ZOTAC RTX 5080 SOLID in it, and it's been working fantastic since I got it 3 weeks ago. With more options available now though, I wouldn't be able to recommend this to anyone unless there simply was no other in stock option. I'd recommend searching for a build with an i9-14900k over this, as well as from a company that has their own GPUs branded so you at least know what you're paying for.
No, I would not recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
We are happy to see you are satisfied with your PC. If you need any assistance feel free to reach out any time.
Best Regard, Thermaltake Support
Rated 3 out of 5 stars
Overall good but would be lacking in some areas
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall, I like the PC and components used. However, for the price, I was a little disappointed in a few quality issues and lacking of supporting software and information documents. My computer case or more specifically, the internal support for the motherboard arrived dented/damaged. This made the motherboard sit at an angle leaving the IO not seated correctly also not allowing the proper installation of graphics card. I do not believe this was from shipping as there was no damage on the outside of the case and how the panel was bent wouldn’t have been caused from the items stored in the case during shipping. I believe this would’ve been caused during assembly and should’ve been fixed. With a little bit of force and finesse I was able to readjust it myself luckily. I was also disappointed with the lack of any supporting software installed on the computer. The advertisement for the computer shows variations of LED lighting but no software or hardware was installed for this. I needed to discover myself how these were hooked up and the proper software to get to control them. For my case, they were hooked to an LED controller built into the motherboard, and I needed to download the supporting software for that. Other software such as Nvidia app control or GPU manufacturer supported software was not installed. Just basic windows was installed, no specific software to the computer build itself. These are all items with a little bit of research and knowledge of the components you can get software for but if this is something new to you and you don’t realize what you don’t have you could be missing out a lot of customization and control/monitoring of the computer. As I started with, overall I’m happy with computer so far, just not as good of a start as I have had with other prebuilts.
I would recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
We apologize for the experience you had with our product. In the future feel free to reach out to our customer service team and we will help you to the best of our ability.
