Customer Ratings & Reviews

Just traveled abroad. This tile helped me keep track of my luggage.

Not a good deal. I just opened up my four pack. The batteries of Tile Mates are welded in. Two Mates are seemingly dead and I cannot replace the batteries because they are welded. I should have gotten a Pro.

Works as advertised. At a good price. Would buy again

It was easy to set up and add to my existing life 360 account.

Nice and links to 360 life App. Will buy more for other family members.

I like it because it’s attached to my insulin pump, and if that disconnects from me, I know where to find it

Has already been helpful a handful of times so good buy for the price.

great for everything that's important to you and all

It doesn't update in real time and sometimes being near it it still doesn't update

works as it is supposed to so farperfect for a teenager that already lost 1 key

This is my second Tile product, as I purchased one from BestBuy ten years ago. This specific tile is called Tile Mate, and it’s different from the original. It is slightly thicker, sturdier, and has additional tracking features, such as an “SOS” alert you can discreetly send to your emergency contacts. Having said that, this item is still just as easy as the original Tile to setup. Simply download the Tile App to your phone, create an account using your email of choice, and follow the app’s prompts to complete the process. Press the button once on the Tile Mate to allow your phone’s Bluetooth to find it and to test the sound notification feature on the Tile; it will play a cute melody until you hit “done” on the app. Setup takes less than 5 minutes to do. NOTE: According to the Tile app, it needs the Location permission to be set to “ALWAYS” instead of only using your phone’s location “while the app is in use.” I don’t remember that being a necessity the first time around, and for some reason, it annoys me that I need to have my Location settings set to “ALWAYS” in order for the Tile to work. DESIGN: The Tile Mate is water resistant, which is convenient if attached to a purse, suitcase, car keys, or something exposed to rain, snow or just water in general. The battery on the Tile Mate is estimated to last about three years. The maximum Bluetooth range for tracking your devices with this product is around 250 feet. The Tile Mate is quite small and flat, making it great for a wallet or small pocket of a purse. It also is designed to easily slide onto a key ring. PROS: A major pro with Tile Mate is that, if using to locate your phone, it will allow you to find your phone even if you keep it silenced (as I regularly do). The Tile Mate will still prompt a loud (but pleasant) sound to occur. All you have to do is double tap a button on the Tile itself. As long as it’s within Bluetooth range, Tile Mate will find your device quickly. The song it plays to help you locate your lost item is very loud, which is helpful. Another pro is that the Tile Mate tracks your items quickly. I tested the Tile by using it to find my phone in the house, as I’m good for putting the phone down somewhere and forgetting where I left it. The Tile assisted me in locating the device without incident. I also like how the app keeps track and timestamps the last known location of your lost items. CONS: A big con of the Tile Mate is that once the battery dies, it cannot replaced. This product was not designed to have a reusable or replaceable battery. It’s not a device where you can recharge the battery or swap it out. You will have to discard the Tile, which is a real shame. Another con is that in order to use the Tile Mate’s SOS function, you have to download a separate app. Additionally, you’ll have to send out “invite codes” to the people you want to receive you SOS notifications in order to make your contact “group” on the app, which is ridiculous. Not only should all of this be done within the same app as opposed to two separate apps, I also should be able to manually add the contacts of my choosing without having to send invitations in order to get their permission to be on my SOS list. It doesn’t make sense to me that they want you to notify your contacts before you can add them, and I’m not sure if Tile requires them to download the app too in order for them to receive the SOS notification. I ultimately deleted the SOS app from my phone because it seemed more trouble than it was worth. CONCLUSION: The Tile Mate isn’t perfect and should be improved. It has its limitations, especially when it comes to the SOS feature and lack of replaceable battery; however, this device is still an effective way to find your lost property. It is a competitive price point, it is a reliable product, and it’s simple to setup and pair with your phone. I do recommend the Tile Mate to people like me that are forgetful or careless when it comes to their belongings. What is most important is that the tracker works, especially when the time comes to use it. I do not think you’ll be disappointed with the Tile Mate’s performance.

Good to have in your car and it works with life 369

The initial setup process was unfortunately interrupted, which has completely blocked the Tile from connecting to my phone. Despite contacting customer support, they have stated that the device cannot be reset to factory settings. They claim the only solution is to access the app to transfer ownership. However, the Tile does not even show up within the app, and, frankly, the customer support experience has been extremely unhelpful and frustrating. Based on my experience, I would strongly advise caution when considering purchasing this product.

Can't seem to get it to work as we thought it would.

Purchased the Tile Mate 2024 because included is the Standard 24 hour location history. However, the Tile app only shows the most recent location of the device. I chatted Tile support and they confirmed it stating that if I want the 24 hour location history I would have to purchase the Premium plan. Deceptive marketing. I'll be returning this.

The concept is great, but the app is not very user friendly. Unfortunately, we returned these and will look for something similar that offers a better app.

The Tile by Life360 - Life360 Tile Mate (2024) Bluetooth Tracker is a handy little device that helps find keys or other items and also can be used to find your phone. It works very straightforward and is compatible with both iOS and Android. The device is small and compact with very little weight to it, so it can easily be attached to a key chain or other item that is often misplaced or lost. Can be carried in a purse or pocket easily and discretely. Connecting it to a smart phone via Bluetooth was very easy and once synched the ring tone can be changed to whatever is most pleasant. There were different options to choose from and the tunes are pleasant to listen to (no loud beeps or alarm). The app is download to the smart phone and with a push of a button, the tile sounds the chosen tune to alert to its whereabouts. Conversely, once connected to the smart phone, the button on the tile can be pushed and a tone will be admitted from the smart phone alerting to its location. This device would be a great tool to locate keys that are misplaced and allows one to find other missing objects as well.

The Tile by Life360 - Tile Mate Bluetooth Tracker is an easy to use, convenient tracking device. Following are my observations after setting it up and using it: - The Tile Mate is a very small device, it is only 1.47" x 1.47" x .25" and has one corner cut out with a loop that allows you to connect it to a key chain, pet collar, backpack, etc. - The battery life is approximately 3 years and is non-replaceable. - It was easy to set up. Just scan the QR code on the package to download the App and then follow directions in the App to connect the Tile to your phone via Bluetooth, then follow the steps in the App to set it up and select the options you want to use. - In addition to tracking whatever you connect the Tile to from your cell phone, you can also use the Tile device to activate a ringtone on your phone if it is lost, even if it is on vibrate. This is a nice feature, as I find it easy to misplace my phone in my house, seat cushions, etc. - If you lose the item attached to your Tile, you just click the Find button in the App and it will cause the Tile to ring so you can find it. Or, you can also look at the Location history to find the last location and the time it was there. It will register a location when it is within Bluetooth range of anyone with the Tile App. This is an anonymous network, so none of the users know when their Tile App has detected the Tile device, but the Tile device owner can see the location the Tile device was at when tracked by that App. The history will show you the location of the device for the past 30 days. - There is Unlimited Sharing, so you can share your Tile with another user who will then also be able to see it in the Tile App, ring it or find it on a map. This is very convenient if you connect the item to a dog collar or child's backpack, as you can share with your spouse or significant other and both be able to track the device. - You can change the ringtones, volume and name of what you are tracking with the device, in the App. - You can also transfer the device to someone else if you want them to control the device from their App. - You can also use your Smart Home device to connect to the Tile and make it easier to find your device while at home. This is a very convenient way to track anything you wish to connect the Tile Mate device to. I will use it on my key ring most of the time, but I also plan to use it in luggage when I travel, or in my bike bag when biking. I'm sure I will come up with many more uses for it in the future. I would recommend this to anyone who needs help keeping track of something.

The application is very complicated and charges a monthly fee.

I wanted to use a Bluetooth tracker to toss in my tech pouch which gets moved from different bags I use. My wife tells me I have more bags than she does. My tech pouch contains several items that I use on daily basis and sometimes I have to search several bags to find out where I left it. Using the Tile App I can ring the Tile and have an audible alert allowing me to locate it my house. Conversely, I am able to ring my phone when it is buried somewhere in the couch or left in the other room. But I rarely lose track of my phone, but it got me thinking about my wife and how she is always misplacing her phone AND her keys. Like my many bags, she has many jackets and coats and often forgets which pocket she left her keys in. A location ping from her (or my) phone will ring the right jacket. When she can't find her phone, a ping from the Tile can find her phone.... but if she can't find her keys either, then I'll just end up calling her phone. I have also tried putting it in my child's school bag and "tracked" her bags location at her school. Seeing how I can get a location of the Tile in her bag at school tells me that there are other Tile users in that area. It is by no means a surefire way to keep tabs on your children's where abouts, but it's better than nothing. I am not thrilled with the fact that there are some good features that are trapped behind a subscription paywall, but I can make use of the basic functions for my needs. I also would have liked to have seen a replaceable battery, but with the 3yr battery life, about a little under $7/yr for the added piece of mind of making the unenjoyable task of looking for your stuff a bit easier, I'll continue to use something like this tracker. I'm sure there will be improved Tiles in that time anyway. I have already purchased some more Tiles for some of my more absent minded friends and family members as Christmas stocking stuffers.