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Customer Ratings & Reviews

Your price for this item is $23.99
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Customer reviews

Rating 4.5 out of 5 stars with 136 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers regard the Mate (2022) Bluetooth tracker favorably for its impressive range and ease of use, finding it helpful for locating misplaced items. The device's compact and sleek design also receives positive feedback. However, some users express concerns about the tracker's battery life and the inability to replace the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Rated 2 out of 5 stars

    Sound and signal range weak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can figure my brand new tile and put it on my key ring. To test it, I put my keys in my car, which I measured to be 16 feet from my home router to the Tile device. I activated my Find My Tile alert on my phone and repeatedly got a notification saying it could not find my Tile. I then changed positions of the tile and put my keys right on the dashboard, had no effect. I was picking up a clear Wi-Fi signal 39 feet from the house in the same direction so it was not a Wi-Fi signal issue, the receiver on the Tile is just very weak. Additionally, I put a tile in my wallet (as was suggested by their marketing campaign) and it fails to find the tile 70% of the time, and what it does find the tile, the alert is so weak it is barely intelligible. Very frustrated by my brand new $25 paperweight

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not so happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life sucked! I am not happy with these. These lasted about a month and can not replace battery,or charge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tile Mate

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Tile for about 3 years, and the previous tile I had was great. The old ones more sturdy than new ones of same size. Unfortunately I've had a lot of issues with this new Tile not alerting properly or at all on my Samsung phone. Also, the Tile app has been updated but is a bit confusing on how to activate a new Tile on the phone

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't work over 50 ft away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say you can view your items location feom up to 250 ft away...which is not true!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Key Tile

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't what I expected. It only works through Bluetooth and you have to be near whatever you connected it to. However, the price point is decent.

    No, I would not recommend this to a friend