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Customer Ratings & Reviews

Toshiba - 50” Class – LED - 2160p – Smart - 4K UHD TV with HDR – Fire TV Edition-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1387 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 26 Reviews
  • Rating: 1 out of 5 stars

    Terrible choice for a TV

    Posted
    jcourt5
    • My Best Buy® MemberMember

    We will never buy a Toshiba FireTV again. It is the only name brand that Best Buy sells in televisions, that has a 15 day return policy. My husband and I bought this TV at the end of Feb, and they already had to replace the mother board and power board in late April(2 months). We spent two weeks just waiting for the part and then for them to come back and put it in. We have a Samsung and a Polaroid in other parts of the house that work way better than this TV and no one cares that it does not work. We spent at least an hour on the phone with Toshiba as well, still trying to get it to work. Always have to uninstall applications!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a 4k picture by a long shot

    Posted
    RustyGriswold
    • My Best Buy® MemberMember

    Wow was i ever disappointed when I mounted this to my wall. I had high hopes as I have two Toshiba 32" 1080's with great pictures 10 years later. This TV's picture is about maybe a little better than those MAYBE. The speakers are horrible. I did love the Fire Tv part of the tv as it has so many apps to choose from and ways to keep entertained. I did sample two of these tv and both of them had the same issue of turning on in the middle of the night. I had led's hooked up and a soundbar and when the tv itself did not turn on these devices did. The gaming was ok I gotta say. I would stay away from this model if possible and save up a lil more money for a better tv.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I Miss My Roku

    Posted
    ACtvPirate
    • My Best Buy® Elite MemberElite Member

    Got this to replace my beloved Sharp Roku tv that died after four wonderful years of service. When this tv works, it works fine. However, it has some monumentally annoying quirks. If I knew What a problem this new FireTV would be, I would not have gotten it. It tends to shut itself off after a while, which is extremely irritating since the sleep timer is off, or is it? It also forgets my WiFi network on occasion and I then have to reset to factory settings. Its happened three times since I’ve gotten it. It also disables my Directv on a whim and I have to go through the laborious process of unplugging it, then waiting to coax it into working which doesn’t always work. Needless to say, I am not happy with it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Disappointed
    • My Best Buy® MemberMember

    We bought this TV at the end of November and have been very disappointed. It is buggy and a hassle, and the problems really started showing after about 2 months. Nearly every time we turn it on it won’t connect to the network and have to reboot it. It won’t connect to Netflix or Amazon or any of our TV apps without being rebooted. More recently, it’s been randomly turning itself on in the middle of the night; just sound, no picture. This TV has been a disappointment, to say the least.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    short life- only 4 months

    Posted
    Eddie
    • My Best Buy® MemberMember

    Model: 50LF621U19 bought for superbowl, now in april, screen is black. toshiba no longer offers phone support for tvs. online support that you do yourself says it needs repair. have tried every youtube and google video suggestions. ill never purchase another toshiba product ever. i have vizios that have lasted 10 years or more. pitiful. i dont like to give negative reviews but in an effort to save someone else from having the same problem, please do not purchase, like flushing money down the drain.

    No, I would not recommend this to a friend

    • Brand response

      Toshiba Customer Care

      Hi Eddie,

      Thank you very much for taking the time to review our TV. We are sorry for the issue you encountered. Please note Toshiba does provide telephone customer support. Please call us at (855) 527-2411.

      Jacqueline L. - Toshiba Support

  • Rating: 1 out of 5 stars

    Don't buy this product

    Posted
    infosec202
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited because the TV integrated Fire TV, prime video, Netflix, and more. I got the TV home and made the mistake of throwing the box away. Had I not done that that, the TV would have gone back immediately. Why? ADs. There are ADs in the home screen. I get that some products need ads to survive (read: free stuff) - but to place ads on something that I have purchased outright? NO. And FYI - the TV isn't that great... which is why its on craigslist for sale. Do yourself a favor and get a TV that doesn't have ADs.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead on Arrival

    Posted
    jjlp1950

    Bought this from Best Buy via Amazon on prime day for $289.00. tore down other tv and stored it then unboxed, and hooked up this new one. Turned it on and no picture, just a bunch of scribbley lines and no sound. Called Amazon who passed the buck to Best Buy and said I'd have to wait for an email and a location to bring it for my $$ back. Piece of junk, no more Best Buy OR Amazon for us!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT PURCHASE THIS TV

    Posted
    infosec202
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had I not already disposed of the box I would be returning this piece of crap TV. Why is it a piece of crap? ADs. ADs are displayed on the home screen and there is no way to disable them other than disconnecting the TV from the internet. It's not like this is freeware - this is owned outright. And you have to accept the ads or dumb down the smart TV. I will NEVER purchase another piece of crap Toshiba product again. Hear that, Toshiba, NEVER AGAIN.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't like the fact you have to connect to interne

    Posted
    angie1
    • Verified PurchaserVerified Purchase

    I don't think you should have to connect to the internet with this t.v. We got it home and had issues at set-up. then to come to find out you have to use the t.v. remote to turn the t.v. on and then have to push the house key then go to option to get it to come on with the cable or you have push the hmdi button. got all that going then it comes up problems with the HMDI's. I hate this t.v. wish we never got it!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ok for some, not for me

    Posted
    Keldog
    • My Best Buy® MemberMember

    There is no way to change channels without jumping through hoops. No channel up/down on the remote. These are basic features! C'mon! Cannot change aspect ratio on screen. If I have a standard def channel in 16:9, I can't stretch it to fill the screen. Very annoying. 1 star because the sound quality was good. Other than that, a total bust for a casual user. DO NOT give this TV to anyone over 40.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    TV Not Working

    Posted
    Jo1718

    I picked up this TV at Best Buy today. Got home, set up, and then when I tried to turn it on, nothing works. I tried to use my remote and the side button, but nothing works. The blue(off) light stays blue. I called Toshiba’s Support Center and followed their instructions, but nothing works. Now I am waiting on the Geek Squad phone line. Hope someone will pick up the phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Screen went out

    Posted
    Thad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In right under 2 weeks, the screen went out on this tv. First a big white stripe on screen then within minutes half the screen went white and then next time I went to turn tv on, it was nothing but a black screen. Bummer because the picture was a very nice quality

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible! Worse than 1 star!

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The sound would intermittently drop. Fist once every 30-45 min then by day 3 almost every minute or two. First thought it was FiOS. Got worse. Then started to turn itself off. Kept it for 5 days and boxed it up and returned it. Pain in the BUTT!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Blue Bleed

    Posted
    Bruno
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I get this is a $349 4K TV, and while overall a solid product, I did not expect the large blue blotching and bleeding as though it was broken. Natural scenes seem fine, but challenge with any special effects and picture is very bad.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not the best...

    Posted
    Lizzymcc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had this tv for a few weeks. If you are using this tv just to watch Netflix and Hulu then you will have no issues. However, I would not go with this tv if you are looking to game. Graphics are not the best.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Must reconnect to WiFi every time you use

    Posted
    Dainap
    • My Best Buy® MemberMember

    Every time I turn TV on to use I have to reconnect it to the WiFi. I know it’s not my internet because my other TV and my last TV both worked fine. It’s 100% inconvenient especially when you have company

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hate it

    Posted
    Jjackson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's not the size it says it is the tv I have 2 undo the cable and ps4 to make the screen come in its always a black screen when the tv comes on I have unplug and plug it back everytime

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned Item

    Posted
    Consumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Within 24 hrs of setting up the TV was inoperable and we exchanged for an Insignia LED 4K UHD smart TV with HDR 55in Fire TV edition, which we have not had any issues with this far.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    NOT RELIABLE

    Posted
    SNDRS
    • My Best Buy® MemberMember

    HAD ABOUT 14 MONTHS AND NOW NO PICTURE ,POWER GOES OFF SECONDS AFTER TURNING ON. AFTER CHECKING ONLINE THIS SEEMS TO BE A COMMON PROBLEM

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a good quality image

    Posted
    Carlos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Image quality poor don’t even look like a 4 k, color aren’t as vibrant as others similar tv in that price range

    No, I would not recommend this to a friend