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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 31 reviews

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90%
would recommend
to a friend

Customers are saying

Customers praise the Total Wireless $85 Unlimited Family Plan's ease of use, citing the straightforward online purchasing and activation processes. Many appreciate the convenient digital plan delivery and the hassle-free renewal process. The plan's simplicity is a recurring theme in positive customer feedback. No significant negative feedback was reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 31 reviews
  • Rated 5 out of 5 stars

    Loving the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife works from home since before the pandemic and I rarely ever need a phone for calls purposes. I got tired of paying carrier prices for data I never use because I'm on wifi when I need my phone and if I'm out and about, there's no reason I need data as I'm enjoying life out side of my device/phone. I live in NE Wisconsin where Verizon has great coverage and was previously on Verizon. with calls and text I notice no difference in call quality, other than this service doesn't have access to HD voice. Data speed, after running both Verizon and total wireless on speedtest.net proved to be in identical speeds, no complaints. There are times, I do notice slow access to data when outside of the house, but sometimes it's related to location and where the towers are, never a deal breaker. This service was a bit more hands off, I was in charge of porting numbers and phones a bit more than going to a carrier store. Nothing a few chats/calls with Total Wireless couldn't resolve. I brought two lines over and proved to be a bit of a challenge especially when porting from Verizon in which I was the account holder and led to some unforseen issues with Verizon primary accounts. Everyone's use case is different and think anyone would be able to get through the potential difficulties. Why did I jump from Verizon? During the pandemic and the state side shutdowns all they offered was 15 GB extra a month. Made no sense to me, both my wife and I were working from home and rarely needed to be out, and in the first month used less than 1 GB of data between both of us and I was paying $92 for two lines and 8 GB of shared data after taxes and work discounts. Drove me nuts, cause probably what everyone needed was a break from cellular cell costs. We were all at home and should have been on our WiFi's. But whatever, I digress, happy to have switched and $60 for two lines and 30 GB of data, I won't need more. Hope you give this a try definitely worth the savings!

    I would recommend this to a friend
  • Cons mentioned:
    Service quality

    Rated 5 out of 5 stars

    Good Deal, mostly Reliable service, Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Total Wireless for years with no contracts, Cards are reasonable for what you get. I buy the digital delivery most of the time. Cards are emailed within a few hours at most, usually quicker. only downside is you hope you do not have to call customer service as most of the people you talk to are in foreign countries and many times hard to understand. Still, service is pretty reliable, and I have a signal mostly anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt have to think about when i needed to renew. The minutes will do that automatically. Iove it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazingly fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this online and received digitally within minutes! It was nice not to have to wait hours to receive it. It was easy to load and no issues. I would recommend anyone who uses total wireless to purchase this when you need to refill your account.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    saving hundreds per month on cellphone family plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched from post paid to prepaid and never looked back. I'm saving hundreds per month on family plans. Buying the 30 day plan card in digital is convenient and easy to do.

    I would recommend this to a friend
  • Cons mentioned:
    Service quality

    Rated 5 out of 5 stars

    E delivery works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the e option but let me just say total wireless service sucks get what u pay for I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    VERY EASY & SMOOTH TRANSACTION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY Easy & Smooth transaction, and you receive the Emailed Code within a few minutes!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    VERY EASY & SMOOTH TRANSACTION!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY EASY & SMOOTH TRANSACTION, received Emailed Code within minutes!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for anyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for my son and daughter. I never have to worry about overage charges.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    SOOO EASY to Buy & ADD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Digital Card is the way to go, and SAVE Plastic..... SOOO Easy to Buy & ADD online

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great company for prepaid phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to activate, Great service and no issues at all! No problem redeeming

    I would recommend this to a friend
  • Cons mentioned:
    Service quality

    Rated 3 out of 5 stars

    Decent price service sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price but the service isn’t that great and getting help with any issues (a lot) is unbearable and takes forever ntm they always want to restart ur device when u know that’s not the issue

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Legit phone service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why this needs a review. It was delivered via email in like 5 minutes. Works as it should, because it is best buy and they sell legit products, not like circuit court use to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this plan for over two years. The only times I have encountered issues are when I am at large crowd events but that only impacts data and not calling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth service and the simplicity of using the app to manage all of my kids phones and service, makes it a breeze!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plan gave great internet service for both lines. I didn’t experience call drop or problems with text.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this card for years now and it's been going great. Service has gotten better over the years too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    grandmother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we like the card its a great card and me grandkids like it also we use it every month and has been for 3 years now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan at a great price when we purchased a phone. Total wireless is a great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy total wireless. I prefer to do auto pay with them over cards, but this have me free shipping on my order.

    I would recommend this to a friend
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