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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 12 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are delighted by Trend Micro Internet Security's top-notch protection. They appreciate the excellent product and service, describing it as the "best protection around." Customers are also pleased with their experience with Best Buy, expressing their intention to continue purchasing products from the store.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Rated 5 out of 5 stars

    Anti-Virus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is needed for the protection of your electronics

    I would recommend this to a friend
  • Cons mentioned:
    Download difficulty

    Rated 5 out of 5 stars

    Trend Micro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, I didn't know how to download it, had to go to the store.

    I would recommend this to a friend
  • Pros mentioned:
    Best protection

    Rated 5 out of 5 stars

    The Best Protection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best protection around! Im always impressed with Trend Micro!

    I would recommend this to a friend
  • Pros mentioned:
    Best protection

    Rated 5 out of 5 stars

    Order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Best Buy is so great. I will be buying all product I need from them

    I would recommend this to a friend
  • Pros mentioned:
    Best protection

    Rated 5 out of 5 stars

    Good Product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend is an excellent product, good protection and good service!

    I would recommend this to a friend
  • Pros mentioned:
    Keeps system clean

    Rated 5 out of 5 stars

    Great internet security!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problems it keeps my system clean and running very smooth!

    I would recommend this to a friend
  • Pros mentioned:
    Best protection

    Rated 5 out of 5 stars

    Hey

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thank you guys I will purchase agin with you guys!!!

    I would recommend this to a friend
  • Pros mentioned:
    No issues on multiple devices

    Rated 5 out of 5 stars

    quality protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it on all my devices and have had no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Cost, Update delays

    Rated 1 out of 5 stars

    Try another option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality antivirus software that causes major delays in operations when updating--not worth the cost of admission.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software was a good fit for your computer, oraf. trend-micro

  • Rated 5 out of 5 stars

    Antivirus software

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good antivirus software will definitely install it on my computer again..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I was looking for

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t really for me. Probably a good product but we never ended up using it or renewing it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this item download the digital install. and did not work. called Best Buy could not get it to install. kept getting invalid error could not install . code did not work. not reliable. could not get refund. Bought the year before and it worked? that 's why bought it again.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your activation code, RIcks. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

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