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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 23876 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance, protection, and ease of use of Internet Security + Antivirus. Many find the installation process straightforward. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 23,876 reviews
  • Rated 4 out of 5 stars

    Convenient to carry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hoped this would be a device I could read anywhere. It’s great for carrying in a pocket or small purse. About the size of my iPhone 14 Plus. It’s incredible snappy due to being much higher spec than a normal ereader. I love all the customization and reading related apps I can install. The worst thing for me is the frontlight. It has the worst I’ve ever seen. Of the 2023/2024 devices I have a kobo Libra color, nook glowlight 4 plus, and kindle scribe. It’s worse than all of those which is saying something bc my nook has a terrible light too. Kindle has the most uniform and pleasant front light across all of there devices. The Palma has very obvious glow on the top and bottom edges. And at night time, the Palma at lowest brightness is still too bright. It’s almost a deal breaker. I used it at night for almost a week before I gave up and went back to kindle Paperwhite. More positives, the subreddit for Onyx Boox is very helpful on tips to get the most from their devices. I was expect d it to be complicated but the software was pretty straight forward to me so many options and settings to really tweak your reading experience. Plus you can install more fonts and even your own dictionaries. There is free text to speech and you can use a Bluetooth headset. Next I plan to see if I can install new voices. All in all I’m pleased, I can’t use it at bedtime like I hoped but maybe they will add a system wide dark mode or in their native reader app (which I really enjoy using). I find think I will ever buy another kindle (though kindle has superior build quality), I just like having the faster Boox with Google play store.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    ⭐️⭐️⭐️⭐️☆ Good Protection, But Subscription is Sho

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Trend Micro Internet Security & Antivirus to protect multiple devices, and it does a solid job. The real-time protection works well against viruses, malware, and phishing threats. It’s also lightweight, so it doesn’t slow down my computer like some other antivirus programs. Setup was quick and easy, and I appreciate that it covers Windows, Mac, Android, and iOS devices. However, the 6-month subscription feels too short, and you’ll need to renew or switch to a longer plan. ✅ Pros: Strong security and real-time protection Works on multiple platforms Doesn’t slow down devices Easy to set up ❌ Cons: Only a 6-month subscription (would prefer a 1-year option) Auto-renewal can be pricey if you don’t cancel Overall, it’s a great short-term security solution, but you might want to look for a longer subscription to get more value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Solid protection, easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rend Micro has been great so far. It runs in the background without slowing down my computer, and I love how simple the dashboard is. It blocks sketchy sites and alerts me to threats without being annoying. It also has extras like a password manager and VPN, which is a nice bonus. Overall, it gives me peace of mind — definitely recommend it if you want strong, no-fuss security.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Reliable Protection for Peace of Mind

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Trend Micro Internet Security for a while now, and I'm impressed with its performance and features. It's a solid choice for keeping your devices safe from online threats. One of the things I appreciate most about Trend Micro is its robust protection against malware, viruses, and other malicious attacks. The real-time scanning feature works quietly in the background, constantly keeping an eye on my system for any potential threats. The web protection feature is also fantastic. It blocks malicious websites and phishing attempts, ensuring a safer browsing experience. Plus, the privacy scanner helps identify privacy issues on social media accounts, which is a great added bonus. Another standout feature is the ransomware protection. It provides an extra layer of security against ransomware attacks, giving me peace of mind knowing that my important files are safe. The user interface is clean and easy to navigate, making it simple to manage settings and perform scans. The dashboard provides a clear overview of my device's security status, with options to customize settings based on my preferences. I also appreciate the multi-device support, allowing me to protect multiple devices with a single subscription. This is especially useful for households with multiple devices or individuals who use devices across different platforms. In terms of performance impact, Trend Micro is light on system resources, so I can continue using my devices without experiencing slowdowns. Overall, Trend Micro Internet Security is a reliable and comprehensive solution for protecting your devices against online threats. With its robust features, ease of use, and multi-device support, it's a great choice for anyone looking for peace of mind in today's digital world.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    offers excellent real-time protection against a wide range of malware, consistently achieving high detection rates in independent tests while maintaining minimal system impact. Its user-friendly interface makes it easy to navigate and customize security settings, with features like advanced phishing protection and a dedicated VPN adding extra layers of online security. While slightly pricier than some competitors, Bitdefender's robust protection and performance make it a great choice for users seeking comprehensive antivirus coverage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable andComprehensive Protection Across Devic

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Trend Micro Internet Security + Antivirus 6-Month Subscription is a solid solution for safeguarding multiple devices against online threats. Supporting Android, iOS, macOS, and Windows, it’s ideal for users with a mix of devices, providing seamless protection across platforms. What I Loved: Comprehensive Security: Trend Micro does an excellent job of detecting and blocking malware, ransomware, phishing scams, and other online threats. The real-time protection ensures you can browse, shop, and bank online with confidence. Multi-Device Support: Covering three devices in one subscription is incredibly convenient for families or individuals with multiple gadgets. User-Friendly Interface: The software is straightforward to set up and use, with intuitive controls that make managing device security a breeze. Parental Controls: For families, the parental control features are a huge plus, allowing you to block inappropriate content and set screen time limits. Performance: It runs quietly in the background without significantly impacting system performance. Areas for Improvement: Auto-Renewal Requirement: While auto-renewal is convenient, some users may find it off-putting. It would be nice to see more flexibility in subscription management. Limited to 3 Devices: While sufficient for most households, a larger family may require a higher-tier subscription. Mobile App Experience: While the mobile protection works well, the interface on Android and iOS could be more streamlined. Overall: Trend Micro Internet Security + Antivirus is a dependable choice for protecting your digital life. It excels in providing robust, multi-device protection against cyber threats while maintaining ease of use. The parental controls are particularly useful for families, and the cross-platform support ensures that no device is left vulnerable. For those looking for short-term, reliable security across a small number of devices, this subscription is a great option. The auto-renewal might not suit everyone, but the peace of mind provided by Trend Micro makes it worth considering. Pros: Comprehensive protection across platforms Easy to install and manage Real-time threat detection Parental controls included Cons: Auto-renewal may not appeal to all users Limited to three devices Mobile app UI could be improved I’d recommend this for small households or individuals who want effective, hassle-free security for their devices.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: Unmatched Online Security with Trend Micro Internet Protection Service Rating: 4.5/5 I have been using Trend Micro Internet Protection Service for quite some time now, and it has undoubtedly become an essential tool in safeguarding my online activities. This comprehensive internet security service offers a range of features that provide unparalleled protection against cyber threats. First and foremost, Trend Micro's real-time threat intelligence provides constant monitoring and analysis of potential risks. The service proactively identifies and blocks malicious websites, phishing attempts, and suspicious downloads, ensuring that my online experience remains secure. The web filtering feature also allows me to control access to specific websites, adding an extra layer of protection for my family's online activities. One of the standout features of Trend Micro Internet Protection Service is its robust antivirus and malware protection. The service scans and detects threats in real-time, preventing any potential harm to my devices. The frequent updates to the virus definitions ensure that I am always protected against the latest threats. Additionally, the service includes features like ransomware protection and email scanning, further enhancing overall security. Another aspect that I appreciate about Trend Micro is its user-friendly interface and easy installation process. Setting up the service on my devices was straightforward, and the intuitive dashboard allows me to manage and customize my security settings efficiently. The service runs seamlessly in the background without causing any noticeable impact on my device's performance. Moreover, Trend Micro's customer support has been exceptional. Their knowledgeable and responsive team has promptly addressed any queries or concerns I have had. The comprehensive online documentation and resources provided by Trend Micro are also helpful for troubleshooting and understanding the service's features. However, one minor drawback I have noticed is that occasionally Trend Micro's scans can be resource-intensive, causing a temporary slowdown in my device's performance. Although this is a minor inconvenience, it is worth mentioning. In terms of pricing, Trend Micro Internet Protection Service offers competitive subscription plans. The ability to protect multiple devices with a single subscription is a significant advantage, especially for households with multiple users. The pricing is reasonable considering the comprehensive protection and peace of mind it offers. In conclusion, Trend Micro Internet Protection Service has proven to be an exceptional internet security solution. Its real-time threat intelligence, robust antivirus protection, user-friendly interface, and reliable customer support make it a top choice for safeguarding online activities. Despite the occasional performance impact during scans, the overall experience with Trend Micro has been excellent. I highly recommend Trend Micro Internet Protection Service to anyone seeking comprehensive and reliable online security.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 4 out of 5 stars

    Good security suite.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to settle for this since Washington banned Kaspersky, which is the absolute best. This security suite is easy to install and does not slow down your system. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Protection

    Rated 3 out of 5 stars

    Comprehensive Protection for All My Devices

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As our digital lives become more connected across smartphones, laptops, and home computers, finding a security suite that provides protection across all devices is essential. That's why I chose Trend Micro's Internet Security subscription which covers Windows, Mac, iOS and Android devices in a single integrated package. Installing Trend Micro was simple - I downloaded the product to my main Windows laptop then was able to quickly extend coverage to my iPhone and MacBook in just a few clicks through the web console. The settings automatically sync across devices which is very convenient for managing security from one place. I set up family member accounts as well in the Parental Controls modules to manage my kids' access. Over the past several months of use, I'm very satisfied with Trend Micro's comprehensive internet safeguards. The antivirus catches the latest threats, blocks fraudulent websites and dangerous downloads, and provides extra protection for online shopping and banking. I definitely feel more secure and worry less about my family's safety online, especially with remote school and work. Customer support has also been very responsive the one time I needed help setting a restriction. At just under $20 for a 6-month 3-device subscription, Trend Micro Internet Security provides very strong value. It's a worthy investment to protect all my home devices with one reliable, easy-to-use suite. The multi-OS support is hugely beneficial as our digital lives cross between different gadgets and I don't need to manage separate antivirus products.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro’s 6-month, 3-device security plan is honestly pretty great if you want something simple that just works. Setup is quick, and it covers all the bases — your phone, your laptop, whatever — without slowing anything down. It does a good job blocking sketchy websites and annoying pop-ups, and it runs quietly in the background so you barely notice it. For the price, getting protection for multiple devices is a nice win.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Strong value, Stronger security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially skeptical about this product but ended up appreciating the security and value this product provided. In today's world you can never be safe enough, I would recommend Trend Micro's product to anyone who wanted extra assurance that their systems were being monitored for bad actors. The only con I could find was the persistent appearance of window pop-ups or notifications after having set it up initially, and the disturbances to previously established workflows.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Overall performance

    Rated 4 out of 5 stars

    Great and right on top

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Trend on my equipment for years. As soon as I found out my old subscription was getting ready to expire, I immediately purchased a new one. Easy to install and use. Works like a charm! A very reliable product and finds the problem right away. and easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely Worth the Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop two weeks ago after researching for nearly two months for it, and it has exceeded my expectations. I’m especially impressed by the dual screen, its sleek design, and the detachable keyboard that can also be propped up — it’s both functional and stylish. Every time I bring it out, it turns heads. It’s practically become my personal show-and-tell (though my family is probably tired of hearing about it by now!). The included sleeve and pen are a great bonus, especially for someone as clumsy as I am. I would say I bought an excellent condition open-box and it didn't come with the sleeve, but when I reached out to my local Best Buy, they told me to come in and pick any laptop sleeve I would like from the store(absolutely loved that) I can’t overstate how much I love the sleekness. My previous laptop was a bulky gaming machine — heavy, quick to overheat, and terrible battery life — so I rarely took it anywhere(I loved it but was a hassle to take anywhere). In contrast, this new laptop has excellent battery performance. And when it does get warm, I can simply prop it up and detach the keyboard to continue working wirelessly, which helps a lot. There are two downsides I’ve noticed. First, the trackpad occasionally becomes unresponsive, and I have to detach and reattach the keyboard to fix it. Second, writing on the screen isn’t as intuitive as I’d hoped. Coming from using an iPad all through college for note-taking, I find the pen input here overly sensitive — resting my hand on the screen often triggers unwanted actions. Despite those two issues, this has been a fantastic purchase overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Virus protections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I had it for about the first couple months and it protected my computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    My Experience with Trend Micro Internet Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked Trend Micro Internet Security because of its comprehensive protection and ease of use. The program offers reliable real-time protection against viruses, malware, and ransomware, ensuring the security of my devices. I particularly appreciate its features for safeguarding web browsing from phishing attacks and malicious websites, as well as the parental control capabilities that help keep my family safe online. The user-friendly interface and regular updates make Trend Micro Internet Security an excellent choice for protecting my digital environment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Straightforward and effective cybersecurity.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro's Internet Security provides robust protection against viruses, malware, and online threats across Android, iOS, macOS, and Windows devices. The 6-month subscription offers reliable performance and easy-to-use features, with automatic renewal ensuring continuous coverage. It's a strong choice for multi-device users seeking straightforward and effective cybersecurity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works ok. I installed it on all my computers. It appears to work as expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    It aight

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great, there are no issues, it helped me a few times, and it came free with my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance, Protection

    Rated 5 out of 5 stars

    One of the best Internet Security software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my download of Trend Micro Internet Security for my computer, phone and laptop. The download is good for up to three devices and is super easy to download and install. I like knowing that my devices are protected and safe from viruses, phishing scams, and other online threats. Once installed, it is very easy to check the activity on each device to see for yourself that Trend Micro is doing a great job to keep your personal information safe. Get your Trend Micro Internet Security from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Trend Micro Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Comprehensive protection against online threats -Compatible with multiple devices and operating systems -User-friendly interface and easy setup -Privacy-focused features for secure online browsing -Effective parental control options Cons: -Limited subscription duration -Some features may require additional configuration -Performance impact on older devices Review: Trend Micro Internet Security is a robust security solution designed to safeguard your devices against online threats, providing peace of mind and protection for your digital life. With its comprehensive features, compatibility across various devices and operating systems, and user-friendly interface, it offers a reliable defense against cyber threats. One of the primary advantages of Trend Micro Internet Security is its comprehensive protection against online threats. The software incorporates advanced technologies to detect and block malware, viruses, ransomware, and other malicious activities that can compromise your data and privacy. Its real-time scanning and threat detection capabilities provide an effective shield against emerging threats. Trend Micro Internet Security offers compatibility with multiple devices and operating systems, including Android, Apple iOS, Mac OS, and Windows. Whether you use a smartphone, tablet, or computer, you can protect your devices and maintain a consistent level of security across your digital ecosystem. The user-friendly interface and easy setup process make Trend Micro Internet Security accessible for all users, regardless of technical expertise. The software guides you through the installation process, and the intuitive interface allows for quick access to essential security features and settings. Privacy-focused features are another highlight of Trend Micro Internet Security. It includes tools such as secure browsing, which helps protect your personal information while you browse the internet. Additionally, the software provides robust parental control options, enabling you to safeguard your children's online activities and restrict access to inappropriate content. One drawback of Trend Micro Internet Security is the limited subscription duration. The 6-month subscription may require renewal or upgrade after the initial period, which can be inconvenient for long-term security needs. However, the software's effectiveness during the subscription period makes it a valuable investment in protecting your devices. Some features of Trend Micro Internet Security may require additional configuration to optimize their effectiveness. While the default settings provide a strong level of protection, adjusting certain settings based on your specific requirements may be necessary to enhance the software's performance and customization options. It's worth noting that Trend Micro Internet Security may have a performance impact on older or less powerful devices. The software runs comprehensive scans and real-time protection, which can consume system resources. While this impact may be negligible on modern devices, older systems may experience some slowdown during scans or while running resource-intensive applications. In conclusion, Trend Micro Internet Security offers comprehensive protection against online threats, ensuring the security of your devices and safeguarding your digital presence. With its compatibility across multiple devices and operating systems, user-friendly interface, privacy-focused features, and effective parental control options, it provides a reliable defense against cyber threats. While the limited subscription duration and potential performance impact on older devices are worth considering, Trend Micro Internet Security remains a recommended choice for users seeking comprehensive security for their digital lives.

    I would recommend this to a friend