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Customer Ratings & Reviews

Your price for this item is $86.99
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The comparable value price is $299.98

Customer reviews

Rating 3.8 out of 5 stars with 132 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use of the 48-Device Universal Remote, citing its intuitive functions. However, some customers express concerns regarding the remote's price and the need for professional programming. Negative feedback also includes issues with compatibility and battery life, particularly in low-light conditions due to the lack of a backlight. While functionality is praised, the cost and potential programming challenges are significant drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    pretty good but not worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my share of universal remotes, from infra red to almost every model of Logitech. Most of them have issues. Some much more than others.This remote is a good one, but here are the negatives. Way too expensive.You cannot control or change it on a computer or otherwise. Must have the geek squad to come in and via computer they have things fixed, changed, added through their division. So you cannot re sync it or do anything on your own.The screen is way to small, so if u need glasses and don't wear them, forget seeing anything on the screen..When the antenna device included goes red, u can forget about the remote working.Sometimes u need to change its location.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    This "Universal Remote" is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who knew that one remote could be this awesome? This controls the TV, receiver, bluray, surround sound, DVR. There is no need for any other remote. Not cheap, but they program it for you. This remote is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was reluctant to spend this much $$ on a universal remote, but researched it and decided to do it. Wow! I am glad that I did! It allows me to use every piece of my equipment without having to 'learn' or 'remember' special buttons. It is the most user-friendly multi-use remote that I have ever used. The only thing that surprised me (negatively) was when I bought it and set it up, I was told that the batteries would last for at least 9 months, but 30 days later I had to replace them.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility, Price

    Rated 2 out of 5 stars

    Terrible with Verizon Fios

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not work well with Verizon Fios. I upgraded to this new version of the remote I had, it was very expensive, required installation and still works sporadically. Defying all reason it seems to work better during the day than at night.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great remote, but a little expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is expensive, but it has capabilities that other remotes do not. It requires professional setup. Once set up,it is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Remote

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is a little expensive, but it does everything and is manufactured by a company that specializes in remotes. You do need the Geek Squad to set it up, but it operates multiple devices flawlessly. Finally had to replace our original one after 5 years.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Solid, but differs too much from most other setups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was purchased to replace another product that used mostly touch screen and was unacceptable. This remote IS positive, but the buttons are laid out both inconveniently and not in conformity with most other remotes that I have been familiar. Two other items are the high price and the fact that it requires professionals to program it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Too Pricy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote works well but is a bit to pricy for what you get.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great high end remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive as has to be programmed after purchase. 1

    I would recommend this to a friend